Guest User
January 31, 2023
Very disappointing in many areas. We had made a reservation for several rooms through ***********, one of them was with a refundable rate until a certain date, which had come at an extra charge. We requested a cancellation prior to the expiration date of the refundable rate and the hotel refused to accept the cancellation. First they pushed us off to saying the reservation was made through *********** and *********** does not allow the cancellation. When we called *********** they told us it is up to the hotel to make the decision. (lier, lier pants on fire! and keep in mind we paid extra for this particular room to be able to be cancelled). We were booked for 7 days in serval rooms, left after 2 and they tried to over-charge us with 3 nights for the parking of the car at 10$ a day. Everything but breakfast in this hotel is extra $$$$ or restricted. We came here for a relaxing gym/ spa week, this expectation was unfortunately harshly disappointed. The spa is not worth it even if it would have been for free or included in the room rate. Spa is 32 $ for 1.5 h, even if you only want to use the sauna which is actually nice looking. The sauna cold water is luke warm, the "spa" water not really spa warm and the floor of the spa pool dirty. They have you sign a spa waver saying that if you get infected with bacteria it is not their fault. The roof top pool is locked off and not accessible, the spa pool closed when it rains. The gym, which is shown to be very nice on the website and advertisement is parked in a moldy corner of the basement with water damage and an unhealthy mold smell. They do have new equipment but the "biking solution" with stationary bike and virtual biking passes on a TV shown online is not existing. The balconies have no mosquito screens, so your choice is to either sleep in the AC - which they restrict to 25 degree unless you ask for lower temps - or have your rooms full of bugs. The outside of the balconies is surrounded with plants that give of a foul odor. The surroundings of the hotel are very dilapidated. Houses old, in dire need of some TLC, closed up, stores closed, restaurants shut down. Not much to do. The beach is covered with black stuff and the beach restaurant and chairs which are shown in their advertisement are non-existent or closed. Dinner in the hotel was very, very good one night, not so much the other night. Menu selection is rather small, however cook granted personal wishes. Breakfast was good, good coffee and nice selection of foods. The inside of the hotel is stylish as in the pictures in the advertisement. The rooms are rather small (ocean front and deluxe rooms) however the bathrooms are very nice and big. We do want to mention that most of the staff was extremely nice and forthcoming, however any of their attempts to help were overruled by corporate greed. We had booked 17 room-nights altogether (7 nights, 3 rooms), paid several thousand Euros and decided to leave after 2 days. 3 nights were boo