Guest User
April 10, 2024
On the occasion of the Milan Marathon, we booked 2 single rooms, with late check-out at 3pm (at the "modest" price of 120 euros each, 90 of which as the basic price, and 30 for late check-out) in order to take a shower at the end of the race, before leaving again. Instead, we returned to the hotel shortly after 2pm, and the receptionist, with absolute rudeness, told us that the rooms had already been made up, and therefore we could only collect our luggage. Only after 15 minutes of discussion, and underlining that we had paid 30 euros each for the late checkout (!!), did he let us in and then literally threw us out (he entered my room at 3pm sharp and then demanded that I should go and solicit my friend, which obviously I refused to do), and saying that we couldn't even stay in the hall. Finally, when I asked to have the receipt for the payment made (however demonstrable, having done it in advance by bank transfer) he first replied that I would have to wait (and at that moment I thought, but how? you didn't say that we couldn't stay not even in the lobby?) and then that he would send it via email (which didn't happen). For the rest, even leaving aside the misunderstanding mentioned above, given the total absence of services (no breakfast), very spartan rooms (our two with windows without the slightest view), and certainly not excellent cleanliness, the hotel is not worth absolutely the amount paid. I have frequented many hostels in my life where the courtesy, services and cleanliness were decidedly superior. Definitely not recommended place.
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