The Address Citywest (Formerly Kingswood Hotel)

Overall a decent stay, but the mattress was way too soft and might be in need of replacement (a lot of roll).

Booked via Hotels - I book 100+ nights a year with them. I turn up - and the place is like a childrens warzone. Nobody at reception - finally found a staff member after 10 minutes, who phoned for someone to come down. Turns out all of the first floor is given over to asylum seekers - hence all the kids running around (the hotel is out of town, so there's not really anywhere for them to go). I am not against kids having a good time, or refugees - we have had two living in our house for nine months - but staying in a hotel where we wanted peace and quiet when it full of bored kids running around would not be my choice. Which I explained to the receptionist when I asked if I could cancel without penalty - yes was the answer - apparently he understood our reasoning. So I booked another local hotel and we left. The same day - there is one night's accommodation charged to my credit card. I phoned hotels, it was remarkably difficult to get the sequence of events to be understood - but after he called the hotel - I am told the charge stands, as it was a condition on the booking. Well, as far as I am concerned, I asked, as was told I could cancel without penalty. Plus - the hotel was misrepresented - whether that is the hotel's fault or that of ********** I really don't care. If I had known ahead that I was booking into a cross between an asylum seekers hotel and a kids holiday camp - I would not have booked in the first place. Seriously unamused with both the hotel, and **********

Loved the staff, room was large and nice. But two things made it less than stellar. No food available after nine thirty pm, not even a packet of crisps or peanuts. That is just crazy. Especially with no pub or restaurant within walking distance. The second issue was a broken window that caused me to hear highway noise all night long.

The Address is a lovely hotel. We were welcomed by a very nice young man, who couldn't do enough for us. Anything we needed, he was just a call away. The room was spacious and comfortable and the bathroom spotless. We dined in the Mcgettigan cookhouse. The food was delicious. Breakfast next morning was excellent. The staff are friendly and very helpful. Had a lovely stay.

Don’t expect to get any sleep if you stay here. It backs onto a major carriageway. Asylum seekers are also permanent residents here. High prices and low quality.

Great place to stay on the outskirts of Dublin. Easy to find after leaving the ferry and is located close to a park & ride which is convenient for getting into Dublin. Hotel is lovely, rooms spacious and comfortable. Staff very friendly and attentive and the restaurant is great with a good menu and again amazing staff

While it is a beautiful hotel, with an amazing exterior terrasse and restaurant and great staff, there is nothing around the hotel nor shuttle to the airport.

Constant noise from the lift motors going every few seconds from Room 213. Breakfast was poor, overcooked eggs when ordered. Probably wouldn't stay unless it was essential. Spending €229 for a night wasn't good value.

Very comfortable good staff great breakfast