Cecilia
September 18, 2023
I liked this hotel. It was close to attractions and cheap enough with a clean, modern bathroom. The bathroom was recently renovated so it looks completely different than the rest of the room, which was quite dated.
We had an issue with checking out. The individual working there in the morning didn't really speak English she tried to charge us in full when we'd already paid up-front on **********. I showed my receipt and even my bank statement where the money was credited on the day of booking, but she had no idea about it. She didn't even know that ********** was a part of *******. We ended up not paying the balance then, but we agreed to come back in the evening since we were to leave our bags and speak with the manager in charge. I ended up calling ********** customer service to tell them about the issue, and to ask them to confirm with the hotel that we were only to pay the tourist tax, and they took care of it.
If we had been in a hurry to check out, this would have been a huge problem.