Quebec City|0.05km from Les vents déferlants
Latest booking 11 hrs ago
This hotel is located in a very convenient location, near the walls of Old Quebec City, the reason why we chose it. We arrived on a Tuesday, late afternoon and were VERY frustrated that we waited in line for ONE HOUR to check in to the hotel. There were only five groups checking in, before us. There was one employee and a manager, the manager was training the employee. The manager refused to check people in herself, was curt, and kept telling clients not to approach the reception desk until called forward. The wait was unacceptable, made worse by the impolite manager. The room was clean but cold and sterile. The linoleum wood-look floors made sound echo and were not warm. The room had no couch, only 2 plastic-covered rocking chairs that would have been better placed in a retirement home. Meals and parking are not included in the standard rate, making it more expensive for a basic room, than what it seems. Booking online, the quote for 2 adults for 3 nights in a basic suite, was $711. With parking and a room hold, the charge was over $930 CAD for 3 nights.
Very Good
130 Reviews