Saint Ann Hotels with Airport pickup service

The price is relatively good, very close to the airport, convenient, high-speed roadside, travel to the city is very good, not far away. The hotel has afternoon tea, good care and good service.

Location was great, room was surprisingly smaller than expected after staying at other Le Meridien locations around the world, but still comfortable. Service was wonderful. Food and beverage specifically were great throughout the morning and night.

My family and I stayed at this location on our cross country move. We arrived exhausted and were welcomed by the friendly staff at the front desk. The room was wonderful! Clean and nice and we enjoyed the pool as well! What really sets this place apart is the fact that two days after we left we realized that my 5 year old had left his teddy bear at the hotel. We called and spoke to housekeeping and they found it. Not only did they offer to mail it to us but it came packaged in the cutest way. You guys made this Mama's day and our little ones as well! We are so grateful for people like you!!! A+++!

When we first arrived the counter attendant did not have our reservations. I had to call Trip to get it straightened up. It was finally done but it took an extra 30 minutes.

We had a great time visiting STL and staying at Clayton Plaza was part of that. Our room was clean and seems to be newly updated. The free breakfast was delicious.. My son swam in the pool each day .. The staff was nice and helpful.. I had an evening when my shower didn't start ( digital shower) and they were quick to take care of the situation. I highly recommend this hotel and hope to come back some day.

We arrived on a Wednesday night, after reserving a “balcony” room with two double beds. Our party included two adults and two children (as confirmed via our online booking). Upon arrival our room had only three sets of towels. Upon contacting the front desk, we were told that we could come down to pick up additional, as they didn’t have staff to deliver. We DID notice a housekeeper cleaning “front of house” areas, but evidently delivering items to guest rooms wasn’t part of her job description. Our room did NOT have a balcony. It wasn’t of major importance to us, however, we DID pay more (per room night) for this feature. When it was brought it to the attention of the front desk (“manager” Alicia or Amanda?), she kindly adjusted our rate. However, when checking out on Sunday, we found that while 3 nights were “adjusted” appropriately, our Thursday night rate was actually increased $20. This was above and beyond our quoted balcony room rate. (We were in a standard room for the duration of our stay.) This concern was brought to the attention of the front desk clerk working on Sunday morning. She explained that her “manager” wouldn’t be in until mid-afternoon, and she had no “access” or rights to adjust room rates. We find this unacceptable- not having a Manager on Duty “on site”, who can handle guest problems during a Sunday morning (mass) checkout. The clerk we spoke to did not apologize, and seemed indifferent to our concern. Also observed in the lobby was (what appeared to be) a non-hotel guest “transient” sitting on the couch and “tweaking” (rocking, talking to self, urinated on carpeted floor). The person asked us for money, and hotel staff appeared to allow this person’s presence in their lobby setting (rather than encouraging her to “move along”. Is this common practice? The hotel decor is beautiful, and the landscaping well-kept (sprinkler system was working throughout out stay). Parking lot was to be resurfaced. Our key cards didn’t work on several occasions, thus causing us to return from 7th Floor to front desk for reprogramming. Lastly, the majority of the sandwiches, salads, and wraps in the sellf-serve cafe area had reached their expiration dates. But, the breakfast buffet offered within the lower level dining area exceeded our expectations. This property has much potential. However, management and staff will have to pay better attention to detail if they hope to advance to the next level!

Requested room with a decent view. Was in a room where passers by were actually looking into room and waving. Hotel said it was ”construction” Insisted I be moved. New room faced parking lot. Asked for room on other side of hallway Was told they were all taken. THEY WERE NOT ALL TAKEN. THE CLEANING LADY CONFIRMED THAT THERE WERE SEVERAL AVAILABLE ROOMS. IN THE AREA THAT I HAD REQUESTED.

Facilities: clean and refreshing Hygienic: very clean Environment: Quiet Service: Warm and thoughtful Parking was originally charged by the day, and the front desk lady also confiscated. Don't stop on both sides of the road, you must drive away before 8 am

I'll start with the positives of the stay. The front desk staff were very helpful and nice, and apologetic when I mentioned something. They did the best they could. It seemed like the front lobby was busy all of the time, and they were very attentive to the guests needs. I was however, a bit disappointed in this stay. I booked the stay for a quick weekend getaway with a friend. I had asked for the top floor, and a quiet room. The hotel was booked solid it seemed so we couldn't have a room the top floor. I booked on the 19th and our stay was for the 24th through the 26. The room we were given was an accessible room on the first floor facing the interstate. I didn't ask for an accessible room, so maybe we were placed there as a last resort. There was absolutely no quiet. The room next to, or across from, us had their television on all night long at what seemed to be full volume on our first night there. Around 4am, they finally turned the tv off. The noise from people in the hallway, the people walking by our window, the neighboring rooms tv and the interstate, made for a very not quiet stay. Maybe it is quieter on the other side of the hotel, but we had zero sleep the 24th. Cleanliness: When we arrived, there was hair on the sheets, and the bathroom floor was so sticky that I asked the front desk staff for towels so I could clean the bathroom floor. I am certain it was just too much cleaner, so I wet the towels in just water and wiped the floor clean of stickiness. Additionally the carpet coming into the room looked extremely dirty, and there was very clearly something on the carpet in between the beds. The carpet seemed so bad, that we tossed towels on the floor to walk on instead of walking on the carpet. The top of the refrigerator needed attention also, there was sugar or crumbs in the grooves on the top of the door. The breakfast area was not kept clean during the breakfast, the hot water for tea was cold, and the breakfast was very lack luster. My friend did say the waffles were delicious and I just had the frosted flakes and a banana. I did mention all of these things when I checked out, and the staff at the front desk was again very apologetic. I don't usually write reviews that are this critical. I think that with just a little more oversight, and cleaning or replacing the carpet, things would be improved quickly. The hotel was in a location that allowed easy, quick access to the historic main street shops and trail. We had a great time at the new Main Street Honkytonk, a good salad and sandwich at the Bike Stop, and we did use the 10% off coupon at Texas Roadhouse. Overall it was a good trip, but the hotel stay could have been better.

The King suite itself was ok- couch a little overused and outdated- the bed was great king sized. the bathroom was awesome with a separate shower and tub and a closed door toilet area- but had a tv that was broken. Tvs are not smart and if they were- there was no access to stream from your phone. The lampshades had some type of dried up liquid on them. No room service- No concierge available when I arrived. Information and maps are outdated. The pool closes at 8pm during the week and 9pm on the weekend- The sun hasn't even set- and those were the ”new” hours. The pool was an alright size- 4ft deep throughout - Im sure due to the drinking hazards. All of this- and they still charge $11 for some type of service out of the $50 deposit. I booked through hotwire- added an extra day- and I basically had to beg the front desk clerk Kacey to be allowed to stay in the same room. SMH-. The stay was pretty mediocre for the prices charged. I paid close to $600 for two nights got this type of experience. Don't think I'd be paying to stay there anymore.