Guest User
October 8, 2021
To tell the truth, the service experience is average, traveling on National Day, and I am happy to book the B&Bs around Yalong Bay in advance. On the 2nd, I booked the 6th to stay in Wuyun Valley. The room type we chose is usually over 200 during the off-season. More than 500, this is ok, and it is understandable that the hotel prices generally increase during the National Day. I made an appoin**ent for shooting one day in advance as required. I arrived at the hotel on the 6th and checked in smoothly. Due to the rain, I could only wait for the rain to stop before shooting. After putting down the luggage, my friend sent a message asking us which hotel we were at. I clicked on Ctrip. I was about to recommend it. I found that we had previously booked a room type of 570, and the reservation on the day of check-in only took a little over 400. It feels a bit unpleasant. Also during the National Day, the advance booking is more than a hundred more expensive than the day booking. If the house price drops after the 7th, it is completely understandable! However, within the 7th, the large fluctuations in the same room type house price are too unreasonable. It was said that we would send cocktails at check-in. After checking in, we did not actively tell the guests how to collect them and where to collect them. We always thought that they would take the initiative to deliver them to the room. When I came back to ask after eating and drinking in the evening, I said to go to the bar to get it. I can only drink it at night, not during the day.
The service is very inconsistent.
Before leaving the store, I gave feedback on this issue, and the front desk said it would reflect it and give us a reply. Later, I did not take the initiative to deal with this matter. One day after I left the store, I asked the customer service at the front desk. The reply was that there was only one room left for the special price. This reason is not valid. If there is only one room left, a red letter will be displayed on Ctrip, and there are only x rooms left. And it didn't show up.
Regarding the cocktail reply, the front desk said that there is no cocktail anymore and it was replaced with beer. Since the beer is not freshly tuned, why can it only be picked up at night? The argument will be the same for a while. In short, we did not enjoy this service. Regarding hotel facilities, the drain in the shower room was very slow, and the water in the shower couldn't drain, and the water overflowed to a high level, and it didn't feel clean enough.
There are two staff at the front desk. One is new and has a very good attitude. No matter what questions are asked, the attitude is really very general. They don’t take the initiative to inform about all kinds of reservations, such as cocktails, such as airport duty-free shuttle buses. Wait a day in advance.
There is one thing to say. In addition to the unpleasantness mentioned above, the sightseeing car has a pick-up service within 4 kilometers, which is very good. The pick-up brother is very enthusiastic and has a good attitude.
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