Modern Home with Rooftop Oasis

I use ******* quite often. In reading the amazing reviews of this place and seeing pictures, I had no doubts in my mind. The property itself is awesome. I definitely would not recommend staying if you cannot go up and down stairs because it is 4 levels. It sleeps a lot of people with 3 bedrooms. Everything was clean and neat. Now the bad stuff.. We checked in at 8 PM.. Apparently there was either no central air or it was broken. They had a portable air conditioner in the living room with a fan, one in each of the upstairs bedrooms, but not in the downstairs room. We walked into a heat infested unit. It was about 85 degrees. We were sweating until midnight. Nothing was working to cool the property. We finally had to call someone. I was extremely disappointed initially with the response we got from the person who answered- wait till tomorrow. It was so mismiserably hot we didn't know what to do. Luckily a gentleman called us back 10 minutes after the initial conversation and explained that we had to open the windows so hot air would not blow back in (which is what was happening) Once we figured that out, life was better. But even at the coolest temperature on the portable unit, I feel we would have had a much cooler and better sleep in a hotel with central air. Also, why werent these windows already opened for us so the air would work? Better yet, for insane price we paid, the AC should have already been turned on for us.