Best Boutique Hotels Shanghai

Nice hotel with a great location by Nanjing Road and People's Square. Lots of restaurants nearby, room service, and restaurants in the hotel. I chose the room that I chose because of the bathtub. Do not make the same mistake I did. The bathtub is big, so that's not the problem. The bathtub is right against the sink countertop so you cannot lean your head back. Then there is the glass on one side of the tub, so you cannot stick your arm over the edge of the tub, or even relax on the side of the tub. I wanted to read, but because my arm was stuck, I couldn't do so comfortably. Also, because of the glass location, impossible to watch TV from tub. And there is no counter by tub (except the sink behind) to place goods or drinks. It would be better if the glass could move, and the hotel could realistically do that.I know it would be impossible to move the tub, and it might not be a problem for all (I am tall). So beautiful design, just not super functional. I know other rooms have other tub types... If you are big into relaxing and reading in a tub during a get-a-way, get one of the others. Room got to 19-20° so that was nice. The windows also opened partially, so being able to get some fresh air was also nice Room service menu is only on the TV... While I get being eco friendly... Still a copy in the room or a note saying it's on the TV would be nice. I'd stay again, but I would choose a room with a more accommodating tub (which I know they have).

Stayed 3 nights in the hotel and so glad for that as the location is prime! So easy to access Nanjing East Pedestrian walk and the Bund. Food is all around. We booked a bund view room and no regrets. The view is awesome. Special mention to Oliver. He is the most service-oriented staff we have encountered for this trip. When we came back from our Hangzhou trip for another 2 nights in same hotel, he ensured our room was ready and in good condition, even messaging us to inform that. He also provided recommendation when we asked him where we can find good food. Great customer service. Also saw him providing help to all the other guests, always patient. The staff at the mini bar on lobby floor was also very nice and friendly. Overall, happy to have chosen this hotel.

I stayed in a double bed room without a window and was genuinely impressed. Despite the lack of natural light, the room was clean, well-equipped, and surprisingly quiet—great for a restful sleep after a day exploring Shanghai. The bed was firm and comfortable, the air conditioning worked perfectly, and amenities like the shower and toiletries were high-quality for this price range. The hotel’s location is unbeatable—just a few minutes’ walk to Nanjing Road Pedestrian Street, People’s Square, and several metro lines. Plenty of shops, restaurants, and attractions are right around the corner. Staff were helpful and check-in was smooth even for a non-Chinese speaker. For the price, convenience, and comfort, I’d absolutely stay here again. Highly recommended for travelers looking for a practical base in central Shangh

My recent stay at Pullman Shanghai Jingan left an outstanding impression, thanks especially to the **front desk team – they truly deserve a 5-star accolade!**  From the moment I entered the lobby, the staff greeted me with **warm smiles, professionalism, and remarkable efficiency**. Check-in was seamless, and their **genuine hospitality and proactive attitude** stood out immediately.  They swiftly understood my needs, patiently answered all questions, and even offered insightful local tips and recommendations. Throughout our interactions, I felt their **sincere care and attention to detail**, making me feel **truly welcomed and valued** – whether during check-in or subsequent requests.  This level of service wasn’t just about flawless procedures; it reflected their **keen intuition for guest needs and thoughtful anticipation**. It set the tone for an exceptional stay and embodied what luxury hospitality should feel like.  While the hotel excels in comfort, amenities, and location, the **front desk team’s expertise and warmth were the highlight of my visit**. **Highly recommend Pullman Shanghai Jingan – special applause to their front desk stars!** I’ll absolutely choose this hotel again on my next Shanghai trip.

What a beautiful hotel! I loved the view and the feel of it. Also being able to take a bath and seeing the skyline by night. I miss it already! Spacious room and attentive staff. Sauna and pool were of comfortable temperature and clean. Location perfect! Thank you very much! Bonus: pillow menu. I slept better on latex pillow.

I had a wonderful stay at Conrad Shanghai, and as a returning guest, I’ve always appreciated the great service, convenient location, and reasonable pricing that keep me coming back. However, this time I was quite disappointed by the service from the bell staff—they didn’t seem interested, didn’t offer help or greetings, and lacked the warm hospitality I’ve come to expect. Thankfully, Rick at the front desk truly stood out and made a big difference. He was professional, welcoming, and attentive from the moment I arrived, offering a smooth check-in experience with a warm smile and even going the extra mile by providing complimentary breakfast. His exceptional service brought back the personalized touch I’ve always loved about this hotel. I highly recommend Conrad Shanghai, and I especially want to thank Rick for his outstanding hospitality.

This hotel is so~~~~ great. I am so touched by their service. Best Shanghai hotel ever. Those people at the front desk were fantastic. They even provided free Yu Yuan tour with guests. I have to thank so much to Jerry. He helped every thing for us. Very considerate and delicate service. He should be the global best hotelier!!! Location is very good. Right next to the Bund and Yu Yuan, both short walking distance. Don't worry if your room doesn't have a good view since in the 11th floor common balcony, any guests can have a beautiful view of the Shanghai Tower and the Oriental Pearl Tower. I loved their breakfast as well. The lady who checked in for my family for the restaurant was so great. I forgot her name, but maybe Camela. I really appreciate you! 1st floor bell crews were so kind as well. I definitely want to come to this hotel again. My families Shanghai visit was much happier because of these people. If I come again, I will stay with them. Thank you and miss you, everyone.

Hotel was modern and clean. (Looks new and quite Western!) Amenities are well equipped, they even provided a charging cable. Perfect layout for me travelling with elderly parents. Location is conmvenient, walking distance to North Bund and The Bund 外滩。 Staff were helpful and friendly with recommending food places nearby. It's located on a main street but there are actually a number of small local eateries in the small streets nearby. Will stay again next time I come to Shanghai!!!

Location is impeccable, you can walk to the bund in 15 min. or north bund in about 35 min. I had jet lag so one morning I got up early and walked to north bund area. The scenery is beautiful and no lines! Metro line 2 and 10 are short walking distance, with the far reaching metro system, you could literally go everywhere. Hotel room is clean and adequate, front desk personnel are professional and friendly. Will definitely stay here when next time in Shanghai.

Perfect location to explore the Jing’an area! Great connection with the subway to all of the city. Very large and comfortable bed, generally very good room size. The hotel provides anything you need from an umbrella to bath robes if you need them.