4-Star Hotels in Shanghai

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

I had such a wonderful experience and I’m genuinely impressed with the overall quality and service. From the moment I arrived, everything was well organized and the staff were friendly, welcoming, and very helpful. They were attentive throughout the experience and made me feel comfortable from start to finish. The quality was also much better than I expected. Everything was well maintained, clean, and carefully taken care of. I could tell that a lot of attention had been paid to the small details, which really made the experience feel special. The atmosphere was comfortable and relaxing, making it a great place to spend time and enjoy the experience without feeling rushed. What I appreciated the most was the service. The staff were professional but still warm and approachable. Whenever I had a question or needed assistance, they were happy to help and explained everything clearly. It’s not always easy to find places that provide both good quality and genuinely good service, so this was definitely something I appreciated. Overall, I’m very happy with my experience and I would definitely recommend this place to anyone who is looking for good quality, great service, and a pleasant experience. I personally had a great time and would be more than happy to come back again in the future. Definitely worth trying!

Finding a hotel this time around took ages, and a lot of the reviews I saw weren't great, including other Huazhu hotels. Even though this place had decent reviews and a friend recommended it, I was still a bit nervous before checking in. **Environment:** The hotel entrance felt a little cramped, but once inside, it instantly felt comfortable. The light, minimalist style is exactly what I like. The room layout was also very pleasant; the lighting and space were both great. **Facilities:** The room had a coffee machine ☕ which was very convenient, and a fridge (with soft drinks inside). The lobby also had water brewed by the hotel itself. **Hygiene:** Very clean! This was my biggest concern, and I gave it a thorough look-over as soon as I entered. **Service:** I was genuinely impressed with the service this time. Staff members would actively approach and ask if I needed anything if we made eye contact, always with a smile. The cleaning lady even politely greeted me with a 'Good morning' as I left my room and asked, 'May I clean the room now?' Just a minor point: the front desk staff said the room they arranged had a better view (facing the golf course), but all I saw was a messy rooftop 🤣. However, it was quiet, which was a plus and didn't affect my overall satisfaction. **Food:** The breakfast selection was quite comprehensive, covering Chinese and Western styles, coarse grains, fine noodles, and fruits. If you're not looking for steak for breakfast, it's perfectly adequate for a regular meal (didn't get a full photo, but there's also a coffee machine and toaster 🍞).

The hotel boasts an excellent location, just a few minutes' walk from Nanjing East Road Metro Station, making it incredibly convenient to reach the Bund, pedestrian street, and various other attractions. The breakfast buffet offers a wide variety of Chinese and Western dishes, all of good quality, allowing you to enjoy a satisfying meal before heading out for the day. However, there were a few drawbacks. The family room we booked was on the smaller side, with limited space once our luggage was in. The balcony room's view was obstructed by other buildings, so we didn't get the expected Bund view, which was a bit disappointing. The hotel also has many international guests, so travelers who prefer a quieter environment might want to consider this beforehand. Overall, this hotel is suitable for tourists primarily focused on sightseeing and returning to the hotel in the evenings to rest. For couples, I'd recommend opting for a standard room. For families, consider carefully before booking a family room. If you're hoping for a Bund view, I wouldn't advise choosing a balcony room.

The room was clean and tidy, with a comfortable color scheme. The bathrobes were made of a pleasant material. The front desk staff, both the guys and girls, were all very friendly. It was also very convenient to order takeout to the hotel. The floor-to-ceiling window offered a lush green view, which was lovely. On Sunday, they even allowed me a late checkout until 2 PM.

The hotel's surroundings are very convenient. It's only a 10-minute walk to Nanjing Road Pedestrian Street. There's also a convenience store downstairs, making it easy to buy things. The front desk service is excellent, and the breakfast is abundant and varied, a Chinese-style buffet. The room attendant is very warm and friendly, and the room is clean, tidy, and bright with very comfortable bedding. An extremely satisfying stay!

This was my second stay here, primarily because I felt it offered a slightly better value for money compared to other hotels in the area. However, I still want to give an objective review of its pros and cons. **Pros:** 1. **Excellent Location:** It's very close to the subway station and Raffles City North Bund. This time, I got a room directly facing Dongdaming Road, which was quite spacious, well-lit, and offered a great street view. 2. **Convenient Wi-Fi:** The Wi-Fi connection was easy, though I had to reconnect every time I entered the room. Forgetting to do so could be a bit of a hassle. 3. **USB Ports:** Despite other facilities being decades out of date, it did have USB ports. **Cons:** 1. **Outdated Amenities:** The musty smell in the corridors is probably hard to change given the age of the building, but other things could be updated. They still use small bar soaps for handwashing and tiny bottles for toiletries. It feels wasteful if you don't take them, but they're a nuisance to carry if you do, not to mention environmentally unfriendly. Also, the shower caddy in the shower stall wasn't very stable. 2. **Confusing Shower Faucet:** The shower faucet was perplexing. You'd typically assume red and blue indicators mean hot and cold water, but here, blue was for water volume and red for temperature. I suggest adding clear labels. 3. **Misplaced Anti-Slip Mat:** For some reason, the anti-slip mat was hung on the towel rack above the bathtub, which looked terrible. Couldn't it be rolled up and placed by the tub or in the shower enclosure? It almost felt like they didn't want guests to hang towels there. 4. **Disappointing Service:** I had to call housekeeping because I couldn't figure out the hot and cold water. I waited for nearly half an hour, and no one came, so I had to give up as I needed to leave. When I called again later, someone came quickly. The next day, I pressed the ”Do Not Disturb” light as I didn't need cleaning, but I still received a call confirming if I truly didn't need service, which felt unnecessary.

The location is great. It is right next to the line 2 of Shanghai Metro. There is a public park - Century Park - right cross the street. The hotel staff was helpful, the room was clean, though the amenities were aged. One thing that made us uncomfortable is the tub/shower in the bathroom. It is a very odd configuration with an old plastic tub that flexes when step in, the tub has a relatively high “wall” to hop cross that definitely the point of hazardness. Also, there are spots of black mold in the seams of the tiles that were kind of gross! The bathroom definitely need to be reconfigured. See photos attached.

The room was clean and odor-free, and the bedding was soft and comfortable, ensuring a really good night's sleep. Jasmine provided attentive and thoughtful service, patiently answering all my questions. The surrounding area has complete amenities, making it very convenient for getting around and dining. It offers excellent value for money, and I'll definitely choose this place again for my next trip.

Had a great stay, and they even upgraded my room! The bed was super comfy and the bathroom was huge. The overall facilities were complete and well-maintained, and the cleanliness was top-notch. The garden environment was very pleasant. The service was also excellent, and breakfast could be delivered to the room. All the staff were very enthusiastic. I forgot their names, but I definitely have to mention the front desk guy today – he was especially helpful! I'll come again next time.