Crowne Plaza Hotels in Shanghai

I had a great experience at Crowne Plaza Shanghai. The staff were friendly and attentive, and the service throughout my stay was excellent. My room was clean, comfortable, and well-equipped, with everything I needed to relax after long days out in the city. The hotel has a classic charm and a peaceful atmosphere that made me feel at home. I also really appreciated the convenient location, close to shops, restaurants, and transport. Overall, a wonderful stay, and I wouldn’t hesitate to return or recommend it to others!

The hotel was clean, comfortable, and well-located near the railway station — very convenient for travelers. However, I was quite disappointed with the service. When we arrived, there were several staff members around, but none of them offered to help with our luggage from the car. Even more surprising, no one offered to take our bags to the room. They simply acted as if we weren’t there. For a hotel of this level, I expected much better hospitality and attention to guests.

Hotel room is spacious. Excellent service. Hotel staff are all very friendly and helpful and professional. Hotel is near to Fudan University metro station.

Our family had a truly wonderful stay at Crowne Plaza Shanghai Snow World Hotel from April 15-17. From the beautiful location and comfortable atmosphere to the exceptional service, everything was beyond our expectations. We would like to express our heartfelt thanks to all the staff, especially Mr. H, who went above and beyond to take care of us. He kindly guided us to the restaurants, helped us find the ticketing area, called transportation when needed, and most memorably, organized the sweetest birthday surprise for our daughter, Merry. She absolutely loved it and keeps saying how much she enjoyed staying here. This hotel is not only lovely and well-equipped, but also filled with genuinely kind and thoughtful people. Thank you for making our trip so special and unforgettable. We truly hope to return again soon!

Returned for the first time since 2021 and it remains an excellent hotel. IHG membership was added at check-in after booking with Trip and status applied. The recent refurbishment and rebrand has improved the lobby area & breakfast restaurant, and the rooms are comfortable with a powerful shower. Breakfast was generally excellent, hot food was actually hot (!) with plenty of choice. There is plenty of local food in the nearby streets which is great value. There's also a shopping mall close by with restaurants downstairs. It's a short walk to the Line 13 metro which is a 30 minute ride into the city centre, with Line 7 a 10-15 minute walk away. It's an easy 35min taxi from Pudong Airport. The only issue was the room was pretty hot, and while you can open a small window, in November it's still pretty warm outside and there was no cool air from the air-conditioning system. Thanks to Andy and Sunny for looking after us. We'll be back!

Excellent service, amenities and location -don't even need to leave the neighbourhood for interesting shops, good bakeries, coffee and food. Room was very clean, with well-maintained furnishings, proper study desk and chair and power socket at bedside. Gym was well equipped, just slightly smaller than other 5star hotels.

Good service, helpful front desk as well as house keeping ! Clean room. Breakfast items were limited, hope this can improve.

This stay was a great experience. The room was spacious and bright, with complete facilities. Although the hotel is quite old, the maintenance of the facilities is still good. The service staff were warm and attentive, and the check-in process was fast and efficient. Jasper and Derek is good. The breakfast had a wide variety of options, catering to different tastes. The hotel's location is excellent, making it convenient for getting around. All in all, it's worth recommending.

Old five-star hotel, the environment is absolutely good, the rooms are a bit old, the breakfast is very good, and there are many varieties to suit the tastes of people of all levels. The front desk service is warm, thoughtful and meticulous, especially the two men on April 27 and 28 deserve praise. The gym is a bit small, with few equipments, but the swimming pool is very good.

The hygiene is not up to the five-star standard. When I took up my bathrobe to take a shower at night, there was a stain on the shoulder. The wardrobe is open. Didn't the aunt see it when she changed in? Didn't the second inspection see it? Or was it just a formality? The funniest thing is that when I reported this problem to the man at the front desk, he just shook his head and didn't give any answer. He just kept saying that this is not a problem for the hotel. Is this the employee training of a five-star hotel? They are so perfunctory in the visible parts, and I dare not think about the invisible parts.