Crowne Plaza Hotels in Shanghai

Very well maintained hotel. Is hygiene and clean. Location is very good to call taxi and walking distance to nice view tourist spots

I reserved the Crowne Plaza for a friend staying in Shanghai. We have been guests at the Crowne for many years, with many stays at the Beijing Wangfujing location (although it is no longer there). The Crowne is reliable, clean, and a home away from home. Your employee, Jimmy, was super helpful. My friend left an envelope for me at the front desk, and Jimmy made sure that I received it. His kindness and generosity included a room upgrade and free breakfast the next time there is a stay at Crowne Plaza Shanghai. Thank you Jimmy! Hope to stay at the Crowne again in the future!

Stayed here on a last-minute reservation after a missed train. We were in and out within 12 hours, so really just a brief night stay. That said, service was quick and staff were helpful, wheeling our luggage into the hotel from our taxi and up to our room. Room was very large and comfortable. Grabbed carry out / take away from one of the hotel's on-site restaurants (The Bistro) and they delivered it to our room without charge. Walked the next morning to the nearby train station; takes about 10-15 minutes and there are lots of stairs, so be aware. The front desk offered to call a taxi, but we declined.

Facilities: Good, there is a children's playground, indoor and outdoor Hygiene: Fairly clean Service: No one answered the phone at the front desk in the middle of the night, which is a bit? Small zoo tour: 🐷Good review, many people, but the other animals don't look friendly, they are all in the corner

The hotel's appearance is unique, magnificent and elegant. As you enter the lobby, you will be greeted by a luxurious and warm atmosphere. The warm reception of the staff is refreshing, and their friendly smiles and professional service attitude have left a deep impression on me from the beginning. The room is spacious and bright, and the layout is exquisite and elegant. Every corner is spotless, and the bed is soft and comfortable, as if you are in the clouds. The facilities in the room are not only complete but also of high quality. The hotel's catering is unique. The breakfast is rich and varied, with fresh fruits, exquisite pastries, and steaming porridge to meet the needs of various tastes. The dishes in the Chinese restaurant are delicious and the authentic flavor is memorable. The atmosphere of the Western restaurant is romantic and elegant, and the food and environment complement each other. The leisure facilities are also very complete. The gym has advanced equipment and the swimming pool has clear water. It is a great enjoyment to be able to relax here after a busy day. Throughout the stay, the hotel's service has always been meticulous. Whether it is the patient answers at the front desk or the timely response of the room service, people feel real care.

The room is fully equipped, clean and tidy, the environment is elegant and comfortable, the service is very considerate, it is comfortable to live in, and it feels so high-end, ៸៸៸៸᳐⦁⩊⦁៸៸᳐ ੭ﾞ

I stayed here after completing my government mandated quarantine. The gentleman who checked me in was lovely. However, there was absolutely no help with luggage — getting to or from the qt side to the “regular side” or even getting it up and down from my room, which was VERY far away from the front desk. I called down to guest services for assistance and none came after 30 minutes and I had to bring it down in two separate trips on my own. The regular room was a lovely suite and the bed was comfortable. I wish I had stayed in that room for my qt. The a/c is not on in common spaces.

The room is big, but generally speaking, it is an old hotel and cannot be compared with new hotels. The breakfast has rich varieties and the stay experience is quite good. Fudan University is next to the hotel, which has a very cultural atmosphere.

The hygiene is not up to the five-star standard. When I took up my bathrobe to take a shower at night, there was a stain on the shoulder. The wardrobe is open. Didn't the aunt see it when she changed in? Didn't the second inspection see it? Or was it just a formality? The funniest thing is that when I reported this problem to the man at the front desk, he just shook his head and didn't give any answer. He just kept saying that this is not a problem for the hotel. Is this the employee training of a five-star hotel? They are so perfunctory in the visible parts, and I dare not think about the invisible parts.

It's a lovely Ski Resort, the snow world and water park are just next door. Very close to the airport but far away from rest of the main attractions. Staffs are friendly and helpful, need to give a special thanks to Jansen who helped with my check in, and prior to my check in he's been very helpful and attentive to all my questions and requests. Gary was another staff I like to give praise to. Then there's another lady but I didn't remember her name. Then there's a gentleman at the lobby, who's very professional, supportive and very patient with my broken Mandarin, who helped me ship out some of our belongings. Mr Dai (戴先生) We stayed for 3 nights, it was a one night stay and eventually we spent the whole weekend at the resort, so didn't get to see Shanghai much. My kid said the world park isn't cold but nothing much to do, mant rides and facilities are shut down (maybe bevause of winter time?) turned into 3 nights, Ski park ticket is 30%+ more expensive during the weekends. I had a terrifying experience at the help desk from the Ski park though, very unprofessional staff. Otherwise, rest are great. Love our room type, the bath tub is basically a mini spring, highly recommend to take a hot bath each night. Nice decor, clean and bright. Nice chilling lobby. Breakfast is wonderful, wide selections. Lunch set and a-la-carte menu are both ok. Dinner buffet sucks though, I will stay away from the dinner buffet if possible! Food are all dried up, crab legs is a joke, food presentation not appealing, not many options. The operations and management of the dining definitely need some work done. Only one dining place, lobby offers refreshment only. But overall, is a great hotel, friendly and supportive staffs, clean, and no smokes!!!!