Anonymous User
May 26, 2024
Originally the room was barely adequate, but it also smelled like renovations, the windows needed to be opened for ventilation, and there was also the smell of sewage. The gym equipment was also a bit out of order, again these are minor things. The main thing is that I had it three times in a row after breakfast in the restaurant. I don’t know what it was. The fruit had a strong refrigerator smell, the yogurt was not iced at all, or it was the toppings for the noodles. (I later learned it was outsourced). When I checked out, I mentioned to the front desk that I didn't have breakfast the next day because I had diarrhea earlier, and then I was waiting for the bus. At this time, the front desk manager said in front of the whole front desk that he would help me waive the first night's room fee, provided that it was a good review. Everyone should have heard it. I didn't make any request, but I thought the service was good at the time. As a result, I arrived at the front desk that afternoon. The manager retorted that no, it was half the room charge for the second night. In fact, it was not a question of the amount. I did not ask for a refund at all, but the hotel had no credibility at all. If it was not able to fulfill its promise, why should it promise it? Very humble! Be cautious, just refer to where the good reviews came from. The invoice couldn't be issued even after a week, so I was planning to file a complaint against Ctrip. There is still a range of price options for more than 500.
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