Sofitel Hotels in Shanghai

All around stunning 5 star hotel with excellent hospitality. A lovely festive mood was set with a large Christmas tree and decorations. We were even given a free upgrade when we checked in on Christmas Eve. The only issue we had was with the buffet breakfast. It could be so much better. They're doing just enough to get by and we didn't think the quality of the food was at a high enough standard for a place of this caliber. Also, the rap music in the elevator should be changed. Some kind of Sofitel promo video that is/was entirely inappropriate for the holiday season. That being said, we plan to return and would without hesitation recommend staying here.

I wanted to take a moment to share how much my mom and I enjoyed our recent stay at Sofitel Shanghai. The hotel is brand new, spotless, and incredibly comfortable. The rooms are spacious and inviting, making it a perfect retreat. What really stood out for us was the exceptional service. A special shout-out to Elwyn and Jerry! They truly went above and beyond for the guests. Their warmth and attentiveness made us feel right at home. Whether they were helping us with recommendations for local spots or ensuring we had everything we needed, they were always there with a smile. It’s rare to find such caring hotel staff, and they really made our experience memorable. Thank you again to Elwyn and Jerry! We can’t wait to return to Sofitel.