4-Star Hotels in Hamburg

The hotel location is great, just a 5-minute walk from the Hamburg Airport departure level. The room was spacious and the bed was comfortable. I was charged an extra 25 euros for early check-in (2 hours prior). The front desk staff accidentally charged me for the room twice, but after Ctrip intervened, the duplicate charge was refunded a few days later. Overall, I'm quite satisfied.

A fantastic experience! The supermarket and laundromat are within walking distance, and the breakfast service was excellent. Breakfast included my favorite German and European pickles, scrambled eggs, boiled eggs, crispy fried bacon, various honeys, a wide selection of breads, four types of yogurt, and a variety of fruits to add to the yogurt, as well as fresh fruit. There were also many unique juice options, and iced and sparkling water choices. A quick greeting from the staff allows you to bring your own coffee or hot tea to the smoking area outside (but remember to return empty cups to the restaurant).

My stay at the Crowne Plaza Hamburg - City Alster was absolutely superb. From the moment I arrived, the elegant and professional atmosphere was noticeable. The room was spacious and beautifully appointed, with a incredibly comfortable bed and a fantastic view. The location is also ideal for both enjoying the beautiful Alster lake and accessing the city center. It’s the attentive service and premium amenities that set this hotel apart. I felt thoroughly pampered and would not hesitate to return for another luxurious stay.

Overall the rooms are spacious, clean, and comfortable. Two points worth noting that guests should be aware of: 1. The curtain pocket (the part at the top that hides the curtain rail) is not deep enough, so plenty of light comes in around it. For people use to full blackout in bedrooms, this may be disturbing - especially when the sun rises in the morning. 2. As noted in some other reviews, the pillows are EXTREMELY low density. They are so low density, that there is close to zero support once lying on them and the weight of your head has compressed the filling (down I think). I fortunately brought my own pillow, however if I had not, this review score would be much lower as it would have made it difficult for me to sleep the pillows are so unusually soft/airy.

Great hotel in the best location in Hamburg. Very friendly staff. Rooms are top. Parking in deep garage is ideal (although not cheap). In the breakfast room there is even a kids playground. Very recommended!!

This hotel is excellent. It has a very old English feel which makes you feel comfortable. That, plus the very friendly and helpful service-orientated nature of the staff made this stay very pleasant indeed. The amenities are also comfortable, the food is excellent and there is plenty of space to relax.

Super friendly service at check-in and check-out. Very good breakfast buffet. Very clean room with a great view. Great bar. We'd love to come back again.

This hotel is in a great location near the train station and in the centre of the city. The room was very clean and the bed was very comfortable which is always important to have after a long day of activities.

Hygiene: as always good. Environment: The location is as general as ever, and there are supermarket restaurants nearby. There is a fried fish restaurant, which is affordable and delicious. Service: as always good. Facilities: as always good.

The service was ok and the staff went all out to bring me a new hairdryer when I feedback on the spoiled hairdryer in the room. However, the amenities are lacking. There’s not even a kettle to boil hot water in the room. Nor coffee and tea.