5-Star Hotels in Sapporo

Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.

A Magical Hokkido Escape-The Absolute Highlight of My Trip. Returning to Hokkido after nearly a decade, we stayed at serveral properties, but this hotel was the most impressive stay of my 10-day journey. It was truly the magical experience I've been waiting for. Hightlights of the Stay: Warm Welcome: Greeted with humble Japanese smiles and genuine hospitality, followed by a choice of sparkling wine-a truly sophisticated start. The Room: With only 23 suites, it feels very private. The room was spacious and clean, featuring traditional tatami and a private in-room onsen. Opening the window to breath in the crisp winter air while soaking and watching the snowfal was pure bliss. Atmosphere and Facilities: the common areas include a cozy fireplace, a library, and a terrace overlooking the waterfront where the lake meets the river. Complimentary coffee and drinks are available thougtout the day. There is also a full spa on-site. Service and Logistics: World-class service from a very polite team. Free reserved parking is provided. Note on Location: While it's not in a walking-distance area during winter, the hotel is a destination in itself. You can easily spend the whole day relaxing here without wanting to leave. We'll definitely be back to experience this beauty in other seasons. A huge thank you to the staff for such an unforgettable stay! Exceptional Dining: The fine-dining meals feature premium local ingredients; the Monkfish (Anko) was particularly outstanding and delicious. I loved the open kitcheck where you can see the chefs' craftsmanship. They even provide thoughtful late-night snacks like Japanese sweets and warm soup.

March 24, 2026 I stayed at Mori no Uta for my birthday. I contacted the hotel in advance, and they had a birthday card ready for me. The hotel offers a free shuttle service from Makomanai Station, which needs to be booked beforehand. On the day I checked out, I booked the 9:30 AM shuttle, arrived at the station at 10:00 AM, and smoothly caught the 10:10 AM airport bus to New Chitose Airport. It was all seamless. The Japanese-Western style room was 40 square meters and quite spacious. It had a huge massage chair and a coffee machine. What impressed me most was dinner, where they offered freshly made pizza or naan that you could customize with toppings and have delivered to your table once baked. The naan crust was soft and fragrant with a wheaty aroma. I specifically asked for extra large shrimp and a generous amount of cheese – it was impossible not to love it! The dinner seating faced a beautifully illuminated snow scene outside, which was absolutely stunning. The hotel lobby boasts a magnificent, floor-to-ceiling fireplace, which is perfect for photos. In the evening, there was a small harp concert, creating a very pleasant atmosphere. Both breakfast and dinner featured incredibly creamy ice cream. I had two big bowls at each meal and thoroughly enjoyed it!

The hotel room did not come cheap, but overall, we had a pleasant stay aside from a hiccup during check-in when the staff forgot to inform us that our room was ready and kept us waiting. The public onsen was great and we spent more time there than the private in-room onsen. The free ice-creams, drinks and ramen (during supper time) were delightful touches. Pillow gallery offered options of different types of pillows was great! The hotel is shoes-free, meaning one has to remove our shoes and store in the lockers at the entrance and move around shoeless or in the tabi socks provided. The yukata pyjamas provided were comfortable, so were the beds. The use of sliding doors meant one will not hear of slamming of room doors by other guests. It is a cosy hotel to stay in. What we did not like was the lack of a sheltered drop-off point to unload our luggages and the sensor lights at the hallway of the room. As it could not be dimmed or switched off, it would light up brightly when going to the toilet in the middle of the night.

The room was quite spacious, but the bathroom counter was too low. At 185cm, I had to bend over significantly just to wash my face. You can tell it's an older, established hotel, and the facilities are still quite convenient. The front desk wasn't particularly warm, and the service was just average. Also, they didn't provide any extra bottled water, which I found really unacceptable.

The location is super convenient, just 100 meters from JR Shin-Sapporo Station. (Personally, I find Shin-Sapporo Station even more convenient than Sapporo Station – fewer people, quicker to get in.) Plus, getting to downtown Sapporo is easy with the Sapporo Municipal Subway. The room is quite spacious with unobstructed views, making it feel very open and bright. Housekeeping is excellent; if you're staying multiple nights, they clean every four days.

The Hotel location is about 7 mins walk to Odori Station Exit 1. The 'Streetcar' station was about 3 mins walk from the hotel. Super convenient. Walking distance to underground shopping mall. The hotel room was spacious about 28 sqm in view that most hotel in Japan is quite small. The breakfast spread was superb. Best in Sapporo. The hotel was very generous to provide FREE Hokkaido snacks with hot and cold drinks at Lounge Area from 3 pm to 9pm. Overrall our stay was excellent.

The room facing Nakajima Park would be incredibly cozy and relaxing, especially if the weather is good or it's snowing. It's about a six to seven-minute walk from the subway station, and exit 3 has an elevator. You can tell the room's decor is a bit dated, but it's very clean and has a luggage rack. The lounge on the first floor overlooks a garden. Overall, it's a great choice for a relaxing getaway.

The hotel room was big and comfortable! We had ample space to open our 3 large luggages! There was a lounge with free flow alcohol for us to enjoy at night which was a plus! The airport limousine bus from CTS also reaches the bus stop nearby! However, beware there is no coin laundry available (only laundry service via enquiry at front desk) and you will need to walk to the nearest laundromat which is about 5 minutes away! Other than that, I will consider staying at this hotel again!

I stayed at this hotel in June. It's easily accessible from Sapporo Station, whether you take the ground-level route or the underground pass. The room was quite spacious, with two large windows that let in plenty of light. For drinking water, you can either use the glass carafe provided by the hotel to get water from the dispenser near the elevator, or simply buy water from the convenience store downstairs, which is also very convenient. The hotel offers complimentary breakfast, and you have the flexibility to choose between Japanese or Western buffet style. You can even switch between them daily – no need to commit to one. Just show your room number at the restaurant entrance. I personally found the Japanese breakfast tastier than the Western one. The Western restaurant was incredibly noisy, like a bustling market, whereas the Japanese restaurant, located on the first basement floor, was much quieter and less crowded. There's a direct airport shuttle bus right outside the hotel. As it's the first stop, the bus arrives early. You can board about ten minutes before the scheduled departure time. The driver helps with luggage, and you can pick any seat. Upon arrival at the airport, you pay 1500 JPY in cash. I've noticed the ticket price seems to be increasing, so it's best to check the current price listed on the timetable. There are also fare reminders inside the bus. During the summer, there aren't many people, and the bus runs on time. Overall, I highly recommend this hotel. I noticed that most of the negative reviews were from guests who stayed in winter, complaining about outdated facilities and high prices (over 1000 JPY per night). In summer, it's only around 400 JPY per night including breakfast, which is why I'm giving a good review. The only minor inconvenience was that you have to decide how many disposable toiletries you need at check-in, as they are provided by the front desk and not available for self-service.