5-Star Hotels in Sapporo

First off, Ivy's ambiance is subtly pleasant and very comfortable. The service, I found, was just right. The way staff would nod and smile every time I entered, that subtle presence of 'we're here if you need us' felt really good. Almost all facilities have no time limits (except for the sauna which closes at midnight), so no need to rush for showers or the gym. It's perfect for night owls to quietly explore the hotel at any time! The lounge always has replenished snacks and drinks, and public spaces are always tidied up. Of course, this assumes everyone helps maintain a quiet atmosphere. The room layout was smooth, quiet, and conducive to good sleep. The air conditioning and all other facilities were noise-free. The flowing private hot spring was the best white noise for falling asleep. The room lighting was also perfectly designed! I really slept well, so checking out at 11 am was a bit difficult. It would be perfect if check-out could be at 12 pm! Even in summer, it's not boring at all. Although the Summer Lantern Festival isn't a huge event, it's still interesting! At least it's great for photos! I'd honestly love to come back in winter to experience the incredible snowy scenery! There are two young men who speak Chinese, and they are both very nice, so language communication isn't much of a worry. Friends who have stayed here also said Ivy was a pleasant surprise, a place that feels like home during their travels. However, to be honest, the dining was neither particularly good nor bad; nothing surprising there. My review might be subjective, but I genuinely love Ivy.

A Magical Hokkido Escape-The Absolute Highlight of My Trip. Returning to Hokkido after nearly a decade, we stayed at serveral properties, but this hotel was the most impressive stay of my 10-day journey. It was truly the magical experience I've been waiting for. Hightlights of the Stay: Warm Welcome: Greeted with humble Japanese smiles and genuine hospitality, followed by a choice of sparkling wine-a truly sophisticated start. The Room: With only 23 suites, it feels very private. The room was spacious and clean, featuring traditional tatami and a private in-room onsen. Opening the window to breath in the crisp winter air while soaking and watching the snowfal was pure bliss. Atmosphere and Facilities: the common areas include a cozy fireplace, a library, and a terrace overlooking the waterfront where the lake meets the river. Complimentary coffee and drinks are available thougtout the day. There is also a full spa on-site. Service and Logistics: World-class service from a very polite team. Free reserved parking is provided. Note on Location: While it's not in a walking-distance area during winter, the hotel is a destination in itself. You can easily spend the whole day relaxing here without wanting to leave. We'll definitely be back to experience this beauty in other seasons. A huge thank you to the staff for such an unforgettable stay! Exceptional Dining: The fine-dining meals feature premium local ingredients; the Monkfish (Anko) was particularly outstanding and delicious. I loved the open kitcheck where you can see the chefs' craftsmanship. They even provide thoughtful late-night snacks like Japanese sweets and warm soup.

This is my go-to hotel whenever I visit Sapporo. It's a convenient 7-8 minute walk from Sapporo Station's underground passage, and you can also reach Odori Park through the underground shopping street. Supermarkets, restaurants, bakeries, and cafes are all easily accessible nearby. The hotel's own bakery and cafe are also excellent. The airport bus stop behind the hotel is very convenient, and for local day trips, you only need to walk to Sapporo Station. So, the location and amenities are perfect. The hotel offers larger rooms, though the layout isn't ideal – they're long and narrow, which feels a bit inconvenient. However, the Sapporo beer in the executive rooms is a definite plus, and the hotel breakfast is incredibly delicious. This time, due to the same room type not being available for consecutive nights and my itinerary, I had to make 3 separate bookings, switching between 2 room types, sometimes with breakfast and sometimes without…

The hotel room did not come cheap, but overall, we had a pleasant stay aside from a hiccup during check-in when the staff forgot to inform us that our room was ready and kept us waiting. The public onsen was great and we spent more time there than the private in-room onsen. The free ice-creams, drinks and ramen (during supper time) were delightful touches. Pillow gallery offered options of different types of pillows was great! The hotel is shoes-free, meaning one has to remove our shoes and store in the lockers at the entrance and move around shoeless or in the tabi socks provided. The yukata pyjamas provided were comfortable, so were the beds. The use of sliding doors meant one will not hear of slamming of room doors by other guests. It is a cosy hotel to stay in. What we did not like was the lack of a sheltered drop-off point to unload our luggages and the sensor lights at the hallway of the room. As it could not be dimmed or switched off, it would light up brightly when going to the toilet in the middle of the night.

The room was quite spacious, but the bathroom counter was too low. At 185cm, I had to bend over significantly just to wash my face. You can tell it's an older, established hotel, and the facilities are still quite convenient. The front desk wasn't particularly warm, and the service was just average. Also, they didn't provide any extra bottled water, which I found really unacceptable.

March 24, 2026 I stayed at Mori no Uta for my birthday. I contacted the hotel in advance, and they had a birthday card ready for me. The hotel offers a free shuttle service from Makomanai Station, which needs to be booked beforehand. On the day I checked out, I booked the 9:30 AM shuttle, arrived at the station at 10:00 AM, and smoothly caught the 10:10 AM airport bus to New Chitose Airport. It was all seamless. The Japanese-Western style room was 40 square meters and quite spacious. It had a huge massage chair and a coffee machine. What impressed me most was dinner, where they offered freshly made pizza or naan that you could customize with toppings and have delivered to your table once baked. The naan crust was soft and fragrant with a wheaty aroma. I specifically asked for extra large shrimp and a generous amount of cheese – it was impossible not to love it! The dinner seating faced a beautifully illuminated snow scene outside, which was absolutely stunning. The hotel lobby boasts a magnificent, floor-to-ceiling fireplace, which is perfect for photos. In the evening, there was a small harp concert, creating a very pleasant atmosphere. Both breakfast and dinner featured incredibly creamy ice cream. I had two big bowls at each meal and thoroughly enjoyed it!

This onsen hotel is definitely worth the price. The environment and hygiene are excellent, and the room layout is fantastic. The yukata was the most comfortable I wore during my Hokkaido trip. The service was absolutely superb, especially the proprietress at the Kaiseki restaurant, Shoan. She was incredibly elegant and generous, giving us an authentic and meticulous Japanese service experience. The private onsen with a fee had average views. The outdoor public onsen was closed on the day of my stay due to cold weather. The indoor onsen, for a hotel of this price point, was quite ordinary. Therefore, I wasn't entirely satisfied with the onsen experience. All in all, while it might not be exceptionally surprising, this is a hotel that's well worth its price.

I stayed at this hotel in June. It's easily accessible from Sapporo Station, whether you take the ground-level route or the underground pass. The room was quite spacious, with two large windows that let in plenty of light. For drinking water, you can either use the glass carafe provided by the hotel to get water from the dispenser near the elevator, or simply buy water from the convenience store downstairs, which is also very convenient. The hotel offers complimentary breakfast, and you have the flexibility to choose between Japanese or Western buffet style. You can even switch between them daily – no need to commit to one. Just show your room number at the restaurant entrance. I personally found the Japanese breakfast tastier than the Western one. The Western restaurant was incredibly noisy, like a bustling market, whereas the Japanese restaurant, located on the first basement floor, was much quieter and less crowded. There's a direct airport shuttle bus right outside the hotel. As it's the first stop, the bus arrives early. You can board about ten minutes before the scheduled departure time. The driver helps with luggage, and you can pick any seat. Upon arrival at the airport, you pay 1500 JPY in cash. I've noticed the ticket price seems to be increasing, so it's best to check the current price listed on the timetable. There are also fare reminders inside the bus. During the summer, there aren't many people, and the bus runs on time. Overall, I highly recommend this hotel. I noticed that most of the negative reviews were from guests who stayed in winter, complaining about outdated facilities and high prices (over 1000 JPY per night). In summer, it's only around 400 JPY per night including breakfast, which is why I'm giving a good review. The only minor inconvenience was that you have to decide how many disposable toiletries you need at check-in, as they are provided by the front desk and not available for self-service.

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

The Hotel location is about 7 mins walk to Odori Station Exit 1. The 'Streetcar' station was about 3 mins walk from the hotel. Super convenient. Walking distance to underground shopping mall. The hotel room was spacious about 28 sqm in view that most hotel in Japan is quite small. The breakfast spread was superb. Best in Sapporo. The hotel was very generous to provide FREE Hokkaido snacks with hot and cold drinks at Lounge Area from 3 pm to 9pm. Overrall our stay was excellent.