5-Star Hotels in Sapporo

Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.

This hotel is absolutely wonderful! The backyard opens directly onto a mountain stream and forest. The staff even offered us a 'duck snowball maker' when they saw us heading out to the snowy backyard. Staying at this hotel was definitely the best memory of our Hokkaido trip.

We stayed 6 nights in Hotel Sosei Sapporo. It takes 10-12 minutes walk from Sapporo station, the hotel just located next to Sapporo Factory, a historical building which became a shopping mall. We satisfied with all the services provided by the hotel, including breakfast, welcome drinks, room service and reception. Most of the hotel staff can speak English, they are friendly and helpful. Definitely we will stay in this hotel again if visit Sapporo again.

The basics of all city hotels - location, location, location..... !!! And Hotel Stream is smacked in the heart of everything Sapporo has to offer unless you prefer a quieter and calmer spot then this hotel is NOT for you. Rooms are pretty standard in terms of size and amenities, it's, quiet, and great for city strolling. If your intention is to use this hotel as your base to do day trips to Furano & Biei, The Hill of the Buddha Moai, or the renowned Otaru (which unfortunately isn't that muchl unless you're a die hard music box & glass making fan) this is your BEST CHOICE until Hyatt House opens in Oct 2026 (a bird told me - for those Globalist out there) . Oh... a BIG tip by the way (if you've been reading till this point: request for a room with a direct view of the Sapporo's ferries wheel (not that I am a fan lol) or the view of the Nikka advertisement on my attached photo - they are worth it. It's amazing to sleep with such stunning view and wake up to one..... (check out my photos taken from my room) In case you wonder if that pic of me by the glass overlooking thr Nikka ad sign - that's the main breakfast restaurant where you will be having your daily breakfast but u have to get there early to book that seat, otherwise sit through breakfast till they close and then u get to take this photo for as long as you please...... Ok ok ok... i know I'm a little long winded. But hey... oh yeah... u need to know that you can take a limousine bus from CTS (Chitose International Airport) to Susukino which takes about 50mins on way for JPY1500 per person. Easy weasy and the from the bus stop in susukino where most will disembark - it's only a 5min walk to Hotel Stream which ISN'T that obvious as the hotel sign is NOT exactly on the building. You have to look out for a building that reads ”Coco-something” (ops forgotten the name of the building) and the hotel lobby is located on the 7th floor of that building which also house a shopping center, movie theater and numerous restaurants. If you're srill reading this - give me a like already and don't be stingy with that click will ya? Lol. Up next - I'll bee reviewing my hotel in Noboribetsu, Lake Toya, Hakodate and eventually Waldorf Astoria Osaka. Watch out for my space k. Until next time, may you be well and may the force be with you.

The room was large and clean, and the hot spring facilities were excellent with a huge space. Dinner offered a wide variety of dishes, including unlimited domestic Japanese wagyu beef grilled fresh on the spot. For the same amount of steak, I would pay 10,000 yen for just 6 small pieces at Hokkai-En Yakiniku in Niseko town. The pizzas were also made to order. They even poured champagne from a brand new bottle into clean glasses for us. And the price was very reasonable; I even wondered if there was a mistake in the bill, haha! 😄

The most comfortable bed I’ve ever had in a hotel. We had some of the best sleep during our stay. The bed was huge and incredibly comfortable, with plenty of pillows and soft, high-quality linens. The room itself was spacious, quiet, and very well soundproofed, with lots of space to store luggage and personal items, plus many useful amenities. The entire hotel has a modern, clean design and is kept in excellent condition. The staff were very kind, professional, and spoke English, which made everything easy. They even provided umbrellas free of charge when it rained, which was a thoughtful touch. The hotel bar also deserves a mention. The service was excellent, the drinks were very good, and the parfaits were delicious. Since parfaits are very popular locally in Sapporo, I definitely recommend trying one here. The location is convenient too: just a short walk from Susukino and the Sapporo city center, close to the station by a few metro stops, and easy to reach by taxi. Overall, this Marriott was a real gem. Because of such a pleasant experience here, I’ll definitely consider staying at other Marriott Courtyard hotels in the future.

At first glance, the hotel surprised me with its traditional environment. Everything is covered with tatami, even the aisles and the entrance. The in-room wooden bathtub, as well as the public and private onsens, were awesome—I really enjoyed soaking in them. The only disadvantage was the food; while the plating and portions were excellent, the taste could've been better. Also their snack bar was quite frugal.

Used the hotel as my base for day travels to Otaru, Furano / Biei. First overnight stay was without breakfast but that was lucky as I saw overflowing waiting crowds even at 6.45am!!. Subsequent stay was 4 nights - buffet spread was good and delicious - but 4 days of similar breakfast was abit repetitive - fresh omelette counter was manned by 1 person … not the efficiency I think of for Japan. Obvious is also the clearing of tables / turn over are slow due to a petit looking trolley with space for only max 2 trays (the reason for the long queue?) Room wise was comfortable, but with paper thin walls - i hear baby crying, people coughing or people on phone speakers not to mention the occasional loud thumps on wall ..had to use ear plugs in order to sleep. As it’s End June, the sky gets bright by around 3.30am … and the light leaking from The curtain does not help .. so it was also blind fold. Overall if not for the the nice and helpful Chinese speaking reception team .. I would have a mediocre experience at the hotel. Pic of the ‘leaking’ curtain which did not block out the lights for a good night sleep.

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

The hotel was very nice. We got the corner rooms (208-209) and they had nothing to complain about. Spacious than most standard rooms in Japan. Our room has sofa and a table. Separate toilet, washing basin zone, and the shower room has a bathtub and a shower head separately. (I don't like thw combination one so i purposely chose this type of room) The cleanliness was superb, you can put the card on the bed and the sticker at the door to sign them to help clean the room and change the bed sheet. The room is equipped with a mini fridge, hair dryer, robes, air humidifier, kettler, few glasses and mugs, air freshener spray, slippers, laundry bag (for laundry service). Staff were nice, breakfast buffet was great (no need to book in advance, can pay upfront) The closest stations are the Tozai Line (orange): Nishi juitchome and the Namboku, Toho, Tozai Line: Odori station.