Premier Inn Norwich East (Broadlands/A47)

Changed room when requested, no issues. Loft was noisy next to the bedroom, hence request for change. The sound proofing isn’t the best but thankfully we didn’t have noisy neighbours. Comfortable bed and clean with plenty of hot water. Friendly staff. Didn’t have our names down for breakfast or that we had paid but maybe because we had moved rooms. It was fine, we sat and had a breakfast that had lots of variety. Overall very pleasant and free parking.

Super clean super beds super food. Donna looked after all are queries We cannot fault premier inn for price and quality it always works we use it all the time. The rooms are of a quality not found in a lot of hotels in this country. Once again five stars

The satnav couldn't find the hotel because the postcode covers a large area, and this part of the new Norwich ring road is a bit of a pain at the best of times. Once we'd arrived I reset the satnav for the current location and after that returning to the hotel was spot-on. The usual spacious room and comfy bed but I'd forgotten to bring a non-slip shower mat for showering in the bath, which can be slippery. We'd stayed at this Premier Inn previously and it is so much nicer than the Norwich Airport one, which had a lumpy bed and needed the decor updating. The bed here was incredibly comfortable and we slept right through on both nights. Breakfast wasn't quite as nice as other Beefeaters we'd used on similar stays, but it was mostly freshly cooked and the choice was reasonably good.

The beds are super comfy. Showers were warm. Looks like it’s been recently refurbished. Pub was good too. Friendly hotel staff Especialy a lady named Donna who went out of her way to print some things we needed for work. Would stay here again.

Stayed here a couple of times this year and really lovely to see Sherrie on reception again - such a lovely warm friendly welcome. Room was comfortable and clean and just what’s needed after a day at work! Nice to have a room with walk in shower instead of shower over bath.

It was our first time in Norwich and we didn't know what to expect from the city or the hotel. We were pleasantly surprised by everything. The rooms were clean and cozy. However what helped me the most was the staff, who advised me how to get to the city and the places. I wanted to see. I really appreciate it and thank you.

We have stayed in this hotel twice in the last two weeks and on the first occasion, apart from a very hot room it was nice and quiet and suited our needs. On this occasion we experienced trouble actually getting into the room as the key wouldn't work so after two journeys from the first floor and a change of key we got in. On entering there was a really strange musty smell that was very overpowering, so I returned to reception to advise the lovely lady who was very apologetic and moved us to a room next door. The room looked ok on initial entry but we found there was only one set of towels and cleaning had not been up to scratch as there was a dirty sock from a previous guest left just under the double bed. The shower could also have done with a new shower head as it was going everywhere. I reported to reception on leaving to a young girl who said they would leave a note?!!

I have stayed here for a weekend with my wife and daughter. Staff is very friendly and they helped me with any queries I had. Room was a bit dated but very clean and spacious for 3 of us. On my check out I was asked how everything was. I really liked it as I could see they all cared. We also had breakfast and it was delicious. Thank you

Stayed at this hotel many times before and it’s a good hotel. I’ve complained in the past about the staff using the disabled car parking and just laughing it off. I will be sending the photos to whitbread this time. It’s shocking that the staff don’t take it seriously.