1. I met a tour group when I entered the hotel. A female staff member in the lobby gave me a positive answer when I asked if individual travelers had to wait for the group to register before checking in. As a result, when the group had insufficient rooms, I also had to wait. At this time, a male staff member in the lobby said that it was my fault for not telling me earlier that I was an individual traveler.
2. I stayed in the hotel for two consecutive nights, but the bedding in the room was not changed or folded, the garbage in the trash can was not cleaned, the drinking water was not replenished, and the toiletries were not replenished when they were used up.
3. I didn't see any waiter in the housekeeping depar**ent, even though I pressed the clean up immediately button. One of the staff in the restaurant should be a male manager, who was arrogant and had a service attitude of 0. Maybe rolling your eyes at customers is also your normal service. After all, I didn't see any other service content.
4. The room looks very new, but the facilities have yellow stains, the sheets are pilling, and there are obvious stains on the bathroom floor. It also seems that your housekeeping depar**ent doesn't work.
5. The only person at the door should be the security lady, who is quite polite.
In summary, this hotel is a 5-star hotel, but it is not as good as a 3-star chain hotel. It even makes me begin to doubt that hotels in Xinjiang are of this level.
Original TextTranslation provided by Google