We stay often at HIE properties as they are normally clean, comfortable, affordable, and in convenient locations. They don’t have a ton of frills… sleep, hit the pool or fitness center, and we leave. Stayed at this property july 23, 2022 for one night with my wife and 15 year old daughter. 10 minute drive from a softball tournament with convenient access to I-94 so the location is good. Check-in was fine. Speedy and friendly. Breakfast is essentially the same at all of the HIE locations with minor changes depending on the day of the week. Got to room 315 which is a King suite. Sofa bed, mini fridge, microwave, and a ‘kitchen’ sink in the room. Have a look at the photos for the large red stain next to the sofa. Not sure it is was wine, pizza, or blood. Hotel was sold out so I didn’t bother asking to move. Woke up to Anya everywhere in the ‘kitchen’ area. Photos show a large group on the ceiling…all the black dots are small black ants. We didn’t use the area except for 2 bottles of water in the fridge so I have no idea what brought them in, but ceiling, wall, and counter had ants. Needless to say the cleanliness wasn’t up to par. Had only 2 bath towels for a suite. Asked and they brought up one more. Had sheets and pillows for sofa bed but no blanket. Called again and they brought up a single blanket. Shower was very hard to find middle ground between ice and burning. Set room to 70 degrees and the unit ran all night trying to keep up. Only 75 outside so it’s not like we were in a heat wave where the air should have trouble. As mentioned we use HIE often. So often I’m a platinum elite member. I wouldn’t stay here again and would choose another location. There are plenty in the area along with other hotel brands.
102 Reviews