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Extended Stay America Suites - Waco - Woodway
3.2/591 Reviews

Extended Stay America Suites - Waco - Woodway

Waco|2.66km from Half Price Books Outlet
To explain, We had booked a reservation At the extended stay in Waco for February, 2022 for one night for a 2 bed, single room, for 4 adults, which we booked through groupon a week prior. We had confirmed the room with the hotel and upon getting there, the front desk receptionist hands us our key (His name is Walter) . When we get to our room, we see that it is a single bed room, so we immediately go back to the front desk and talk to the same man ( Walter) who check us in. After telling him that we have the wrong room, he begins to look on his computer and he says sorry, we’re fully booked and I asked “ do you have any bedrooms available?” And he says back to me “Do you want to look?!” And I said “I’m just asking”. The front desk man begins to make up a policy saying “if you’re not checked in after 6PM, its first-come-first-serve” and he said its in the fine print. We then looked at the fine print and it was no where in the document we signed that stated that nor on Groupon’s listing. He said they had 13 no shows that day and we’re still full booked. We then asked “what are we paying for a room for if we’re not even guaranteed a room and we’re just throwing our name in a hat and hope we get a room” he then said to us, YELLING “ I don’t care if y’all get a room, I don’t care if you sleep in the hallway, I don’t know you from Adam and Eve” and I respond, “you should care! This is terrible customer service” and then this man literally leaves the building and doesn’t come back. His co-worker came in and tried to assist us and said “sorry there’s nothing we can do, we can process a refund once Groupon contacts us” and said we’d have to call other hotels and did NOT HELP at all. While we’re calling other hotels, a group of girls come down on the elevator very angry and said “the room you just gave us has another man in it”. The female receptionist now helping us and them says to them “Oh, he was suppose to check out today but I guess he didn’t”. She begins to tell them that they gave their room away because of their “give-away policy after 6pm” and that they have zero rooms available. So she calls her manager (Val) and apparently another room opens up! these girls go to this room, they eventually come back and say “There’s another man in THAT room too”. There was also 2 other people people inline that I’m sure didn’t get rooms and 2 homeless people at the end of there first floor hallway sleeping with all their stuff and they were clearly on drugs tweaking, scratching, etc. We eventually left and had to book another hotel at 1 AM out of our own pocket. We have NEVER been treated with so much disrespect, incivility, contempt and carelessness. There was ZERO security and people staying in rooms they’re not suppose to and people walking In on other people. so many people were screwed that night and not in a good way. We still haven’t received any refund and credit.

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Top rated hotels in Waco

Searching for hotels near Half Price Books Outlet? Compare room rates and reviews to find your ideal stay.
Tru by Hilton Waco South
4.3/5101 Reviews
Every thing was great
Candlewood Suites Waco
4.4/5101 Reviews
I absolutely love everything about this hotel! The rooms, staff, layout, laundry/gym, and feel! They may not offer a hot breakfast in the morning, and sometimes it can seem really busy but there is a reason for that! It is a great comfortable place to stay while in Waco Texas. Rooms are always clean, comfortable, and usually quiet. I have stayed here lots of nights the past few years on business. Pets are also welcome and it doesn't smell like the musty pet smells even with that being the case! People are super friendly and I won't stay anywhere else when in Waco. They do book up very quick so if they have a room grab it!
Super 8 by Wyndham Waco University Area
3.2/5103 Reviews
Overall, it is still close, very close to the high speed, a bit noisy, 5 minutes from the Baylor University campus, do not think that 2.6 kilometers can walk to reach, to walk more than 50 minutes, the key is that the route is not so good, there are many traffic, Still called: uber or lyft software is better, 6.8 dollars can be. The photo is a very small breakfast area, you can make homemade waffles, and the taste is not bad. The last photo except the box of raspberries is the hotel, the breakfast is very simple...
Extended Stay America Suites - Waco - Woodway
3.2/591 Reviews
To explain, We had booked a reservation At the extended stay in Waco for February, 2022 for one night for a 2 bed, single room, for 4 adults, which we booked through groupon a week prior. We had confirmed the room with the hotel and upon getting there, the front desk receptionist hands us our key (His name is Walter) . When we get to our room, we see that it is a single bed room, so we immediately go back to the front desk and talk to the same man ( Walter) who check us in. After telling him that we have the wrong room, he begins to look on his computer and he says sorry, we’re fully booked and I asked “ do you have any bedrooms available?” And he says back to me “Do you want to look?!” And I said “I’m just asking”. The front desk man begins to make up a policy saying “if you’re not checked in after 6PM, its first-come-first-serve” and he said its in the fine print. We then looked at the fine print and it was no where in the document we signed that stated that nor on Groupon’s listing. He said they had 13 no shows that day and we’re still full booked. We then asked “what are we paying for a room for if we’re not even guaranteed a room and we’re just throwing our name in a hat and hope we get a room” he then said to us, YELLING “ I don’t care if y’all get a room, I don’t care if you sleep in the hallway, I don’t know you from Adam and Eve” and I respond, “you should care! This is terrible customer service” and then this man literally leaves the building and doesn’t come back. His co-worker came in and tried to assist us and said “sorry there’s nothing we can do, we can process a refund once Groupon contacts us” and said we’d have to call other hotels and did NOT HELP at all. While we’re calling other hotels, a group of girls come down on the elevator very angry and said “the room you just gave us has another man in it”. The female receptionist now helping us and them says to them “Oh, he was suppose to check out today but I guess he didn’t”. She begins to tell them that they gave their room away because of their “give-away policy after 6pm” and that they have zero rooms available. So she calls her manager (Val) and apparently another room opens up! these girls go to this room, they eventually come back and say “There’s another man in THAT room too”. There was also 2 other people people inline that I’m sure didn’t get rooms and 2 homeless people at the end of there first floor hallway sleeping with all their stuff and they were clearly on drugs tweaking, scratching, etc. We eventually left and had to book another hotel at 1 AM out of our own pocket. We have NEVER been treated with so much disrespect, incivility, contempt and carelessness. There was ZERO security and people staying in rooms they’re not suppose to and people walking In on other people. so many people were screwed that night and not in a good way. We still haven’t received any refund and credit.
Quality Inn & Suites Near University
4.2/5101 Reviews
Wow! This hotel was very nice! The room was huge and actually three areas. A front room with little mini kitchen, bath area and bedroom area. Great value! The girl at the front desk was so sweet and friendly. She talked to us about the Magnolia Market and Silos that we had come to see about directions etc. very helpful. It’s only a couple miles away. The breakfast was great as well with hot food items.
Home2 Suites by Hilton Waco
4.5/5101 Reviews
I booked my room here because I have stayed here before. I got in late and was greeted in a very friendly manner was asked if I needed anything including suggestions of any place that would deliver food or places that are nearby that I could go grab a bite to eat. Have you been traveling that is a great thing for the person at the front desk to do. I got a put the room extremely comfortable. Early morning I had a meeting I had to go till I got back they we’re just beginning to tear the breakfast down. The lady immediately stopped when she saw me walk in soaking wet because it was raining outside and asked if I had breakfast I said no and she asked what she could get me that’s going above and beyond in my opinion instead of just finishing putting it all away. I went up to my room finished packing my bag and headed down to check out. This is another place they went above and beyond. The lady at the front desk asked me if I wanted to get a late check out because there were bad storms in the area and it could be dangerous driving. Wow what a class move on her part I thanked her and assured her I would be driving very carefully and away from the storms that were rolling in. This is a spot I will always stay at when I visit Waco which is now going to be seven or eight times a year. Quality place quality people I highly recommend.

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