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Inn on Arsenal
3.4/5103 Reviews

Inn on Arsenal

Watertown|0.4km from Barcas Spa
I stayed at this place from the 4th to the 6th of May, and booked through Expedia. During the night, I experienced a lot of shouting and banging on my door from 10 PM to 5-6 AM, as well as my door getting opened while I was sleeping. This was largely due to two other guests, and I appreciated the help of the receptionist during this time (although it was extremely delayed). Bear in mind that all I have done during this time is study for my finals. I have multiple witnesses on call throughout this time to attest that this occurred, and that I have done nothing but study and eat my Dominos pizza and groceries throughout the duration of this stay. Despite this, I remained scared and unable to sleep throughout the night. In the morning, I was promised two things - a 10% discount for the disturbances and my deposit back within a few days. I got it written in writing by the receptionist in the morning that I would get my 10% discount because I was scared that the hotel would not uphold this. I didn’t get my 10% discount, but Expedia compensated me for the trouble. I appreciate Expedia for this, but it was extremely wrong from the hotel’s part. However, what I am even more angry about is that the hotel refuses to return my deposit. I have emailed them, called them three times, and emailed through Expedia as well. I have been assured on call multiple times that I will get my deposit back within two to three days, but they have not returned my email, and my deposit has not been returned. It is May 17, 11 days since my departure from the hotel, and they are now claiming that I smoked in the room when I have never smoked in my life, nor was there anyone else in the room with me. I don't mind that they didn't return my discount, nor that they didn't respond to the disruption for many hours. However, I am genuinely insulted and extremely angry that they have claimed something that has never occured in order to steal money from me. photo evidence can be provided if necessary, of my booking and stay.

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Top rated hotels in Watertown

Searching for hotels near Barcas Spa? Compare room rates and reviews to find your ideal stay.
Inn on Arsenal
3.4/5103 Reviews
I stayed at this place from the 4th to the 6th of May, and booked through Expedia. During the night, I experienced a lot of shouting and banging on my door from 10 PM to 5-6 AM, as well as my door getting opened while I was sleeping. This was largely due to two other guests, and I appreciated the help of the receptionist during this time (although it was extremely delayed). Bear in mind that all I have done during this time is study for my finals. I have multiple witnesses on call throughout this time to attest that this occurred, and that I have done nothing but study and eat my Dominos pizza and groceries throughout the duration of this stay. Despite this, I remained scared and unable to sleep throughout the night. In the morning, I was promised two things - a 10% discount for the disturbances and my deposit back within a few days. I got it written in writing by the receptionist in the morning that I would get my 10% discount because I was scared that the hotel would not uphold this. I didn’t get my 10% discount, but Expedia compensated me for the trouble. I appreciate Expedia for this, but it was extremely wrong from the hotel’s part. However, what I am even more angry about is that the hotel refuses to return my deposit. I have emailed them, called them three times, and emailed through Expedia as well. I have been assured on call multiple times that I will get my deposit back within two to three days, but they have not returned my email, and my deposit has not been returned. It is May 17, 11 days since my departure from the hotel, and they are now claiming that I smoked in the room when I have never smoked in my life, nor was there anyone else in the room with me. I don't mind that they didn't return my discount, nor that they didn't respond to the disruption for many hours. However, I am genuinely insulted and extremely angry that they have claimed something that has never occured in order to steal money from me. photo evidence can be provided if necessary, of my booking and stay.
Hampton Inn & Suites by Hilton Watertown Boston
4.5/5106 Reviews
Parking is very convenient and there are plenty of parking spaces.
Residence Inn by Marriott Boston Watertown
4.6/5113 Reviews
stayed here labor day weekend with my family for a trip to fenway park for a red sox game. Arrived late at night and it was a lot of turns to get there off the freeway. if you want good freeway access, this might not be the best option. Checkin was quick. Room was a little small for we thought we were getting but was fine. We loved the bath products but there was no lotion in the room and we had to ask for more towels. Pillows were pretty thin. Breakfast was pretty small. eggs, sausage and potatoes for hot food and basically cereal and danish for cold options. it was adequate but nothing special compared to others. One of the bif reasons we booked here was the parking fee was much cheaper than other hotels. The drive downtown was 15-20 minutes. We would stay here again when in Boston.

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