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Holiday Inn Express & Suites Watsonville
4.2/582 Reviews

Holiday Inn Express & Suites Watsonville

Watsonville|2.24km from Plaza Vigil
I stayed from March 31-April 2. The room is reserved to accommodate two adults. When I checked in the front desk I was given door hanger that if I wanted to re-use the towels that there is a points credit to do so. First thing I notice - I was not offered any drinks/snack but instead I got my welcome amenity in points. When I enter the room the first thing I noticed was the chipped tub (really big ones) . The room was clean overall. On April 1, after a long work day, I returned to my room (around 9:30pm) and found the bed was not made up and the towels were not replaced. I called the front desk (Shery - white female) and she told me that since I get the points for not getting the towels wash that I will not get my new towels. I said I did not hang the green door hangar because I want new towels I also asked why the bed is not made up. She said I must have put the do not disturb sign. I told her I did not put any sign at the doors at all and when we left that morning , the cleaners are right outside. I asked her what I need to do to get new towels (trying to overlook the non made up bed). Disdainfully, she said I will not get any towels since I receive points (the points I received btw are for the amenity - not the towel re-use). I told her take away the points she said she can’t and that I will not get any more towels —- I asked for the manager and she said she is the only one there. Instead of trying to be a good host to customer, she refuse to acknowledge my request for a long time before she finally gave in and told me to come down the front desk and pickup the towel (not even ordered to deliver them). This is the worst service I received from Holiday Inn Express that is considered as 4 stars accommodation). I have always stayed with Holiday Inn on business trips but I have not been treated this bad from a front desk manager. I had the choice to go to Hampton inn in the area but I chose to stay at Holiday Inn and now I fully regret choosing Holiday Inn at Watsonville. I am hoping this is just one bad front desk manager and not the norm on how paying customers are to treated. Very very disappointed. I strongly NOT recommend going to this Holiday Inn in Watsonville. I often not give any bad review and try to understand the situation but this one i just cannot ignore. - Brigitte

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Top rated hotels in Watsonville

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Holiday Inn Express & Suites Watsonville
4.2/582 Reviews
I stayed from March 31-April 2. The room is reserved to accommodate two adults. When I checked in the front desk I was given door hanger that if I wanted to re-use the towels that there is a points credit to do so. First thing I notice - I was not offered any drinks/snack but instead I got my welcome amenity in points. When I enter the room the first thing I noticed was the chipped tub (really big ones) . The room was clean overall. On April 1, after a long work day, I returned to my room (around 9:30pm) and found the bed was not made up and the towels were not replaced. I called the front desk (Shery - white female) and she told me that since I get the points for not getting the towels wash that I will not get my new towels. I said I did not hang the green door hangar because I want new towels I also asked why the bed is not made up. She said I must have put the do not disturb sign. I told her I did not put any sign at the doors at all and when we left that morning , the cleaners are right outside. I asked her what I need to do to get new towels (trying to overlook the non made up bed). Disdainfully, she said I will not get any towels since I receive points (the points I received btw are for the amenity - not the towel re-use). I told her take away the points she said she can’t and that I will not get any more towels —- I asked for the manager and she said she is the only one there. Instead of trying to be a good host to customer, she refuse to acknowledge my request for a long time before she finally gave in and told me to come down the front desk and pickup the towel (not even ordered to deliver them). This is the worst service I received from Holiday Inn Express that is considered as 4 stars accommodation). I have always stayed with Holiday Inn on business trips but I have not been treated this bad from a front desk manager. I had the choice to go to Hampton inn in the area but I chose to stay at Holiday Inn and now I fully regret choosing Holiday Inn at Watsonville. I am hoping this is just one bad front desk manager and not the norm on how paying customers are to treated. Very very disappointed. I strongly NOT recommend going to this Holiday Inn in Watsonville. I often not give any bad review and try to understand the situation but this one i just cannot ignore. - Brigitte
Rodeway Inn
3.2/586 Reviews
First, I want to say I have stayed here at least 10 times in the last 4 years. The new manager is much more polite than the previous one. A light bulb was burnt out when I arrived. The manager was very polite about it, the next business day it was replaced. When you read the other reviews, remember your paying close to half the price of the famous named hotels. Yes, the breakfast is basic but honestly do you think you would get a full meal for this price plus a room? Take your family out for a nice meal then look at the price for just food? Chances are your paying more for that meal than a stay here. Also you get a microwave and refrigerator. Around this area you are not promised a refrigerator and microwave or even internet access for free. The area has its pros and cons. The pros is that it is so far from stores and other hotels that your less likely to get drifters looking at your car etc. The con is you do need to drive to places to shop or eat dinner. I would suggest to try it and say hi or good morning to the staff. They are human too.
Hampton Inn & Suites Watsonville
4.4/5107 Reviews
Breakfast is very rich in American hotels, the room is large, we booked a twin room, two 1.5 meters of beds, especially suitable for families with children, the mattress is also very comfortable. In short, very satisfied.
Best Western Rose Garden Inn
4/5100 Reviews
This is a hotel to stay at, it's a hidden gem, I called and made a reservation for my family coming in from out of town. check-in was at 3 so it was definitely great I received a text that my room was ready and waiting for me 2 hours before a very nice check-in. its location was perfect between Santa Cruz and Monterey. Can't go wrong.
Valley Inn
2.6/586 Reviews
The ac unit blew the curtains open. There was no face wash but enjoyed the soap/bodywash dispensers

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