Grace Collection Hotels & Resorts

The room is very clean and spacious. The uncle downstairs is very kind and friendly to the children.

The room is consistent with the one online, clean and hygienic! Especially the waiters in the lobby are not very enthusiastic. It is very suitable for a family to stay. There are above-ground and underground parking lots, which is very convenient. It is very close to Wanda Plaza.

The accommodation experience is very good and the service is good. I will come again next time!

The room is very nice and big, and the details of the hotel are very good. Children's toothbrushes are also carefully prepared. Due to traffic jam on the highway, we arrived at the hotel at one o'clock in the morning, and there were staff at the front desk to check us in.

The location of the hotel is easy to find. The service staff in the lobby are very friendly. The environment and sanitary conditions are very satisfactory. You can see fish from the window. Parking and breakfast are very convenient. It is recommended to stay!

A family of three chose a very nice hotel on their way back from a self-driving trip in western Sichuan. It was also very convenient to eat nearby. The room is spacious, clean and sanitary. The front desk service is very attentive and enthusiastic. They provide extra slippers and toothbrushes for the children.

This is my second time staying here. The price did go up a lot during the National Day. I had children with me and when I needed daily necessities for the children, they were immediately delivered by robot. It’s also very close to Wanda, but I don’t know what the noise was a bit loud this time. , slightly affected, the rest is as good as ever

Originally, I didn't want to criticize this hotel badly, it is really annoying how this hotel does. Originally I chose this store after seeing the reviews were pretty good. I went to check in happily, but the attitude of the waiter was too mediocre. The room overall was good, but the soundproofing effect was too bad, and it was possible early in the morning I heard voices in the corridor outside. In fact, these are all okay. The most funny thing is that when I entered the room, I found that a towel was dirty and it felt like it was burned. At the time, I thought about only one, but I didn’t report it to the hotel. As a result, I left the room. Later, I received a questioning call from the hotel saying that I burned the towel and asked me to compensate? And it's still a questioning tone, do you blame the customer if you just use the supplies you don't check? I directly said that when you entered the room, your towels were like that. As a result, someone came to say: Then we check with the guest room. Okay, there is no apology, and there is no meaning of apology. Co-authored consumers are deceived by you? It’s great if you don’t check your own problems in advance, and press on customers at every turn? I was waiting for the hotel to reply, but after calling for so long, I haven't returned a call to tell me what's going on. It feels like the hotel is at a disadvantage. Really so angry

How can I say, the room is still good, the air conditioner will not be cooled until it is adjusted to 5 degrees, and it is first turned on to 18 degrees, and it stays hot until it drops to 5 degrees before it cools down. No refrigerator, I asked the front desk, there was no ice, hey...