WWilliam FBAn amazing experience!
The room:
We stayed in the round bed guest room for two nights, and found it to be beautifully designed, warm, and super clean. Nestled in the forest, it felt very private and safe, while also showcasing stunning views of the mountains. We were also able to order food delivered from local restaurants (which were all very delicious), even though the location was too remote for normal delivery apps. Overall the room was perfect and we had no problems at all.
Location:
The area is located by a small village in the mountains with clean air, beautiful views, and friendly animals and wildlife. Only a 5 minute drive from the West gate of the Zhangjiajie national park, the staff were always ready to drop us off or pick us up in their electric buggy, accompanied by their cute dog Zhaocai (who was one of our favourite staff members). A major benefit of going through the West gate, is that the staff were able to plan our route such that we were always traveling in the opposite direction to the main crowds from the other gates. For example, when we got to the base of the Bailong elevator, there was no one waiting in line and we were able to go straight inside, however when we arrived at the top we saw hundreds of people lining up to go down.
Service:
Despite every aspect of the hotel being so wonderful, the staffs hospitality was the best part. Well before we arrived, the staff planned our whole trip around what we wanted to see and how long we had, helped us buy all of the necessary tickets, and organised pickup and drop off from the main town. Their drivers were super kind and friendly, and we had a very comfortable ride to and from the hotel. When we arrived, the staff were incredibly helpful throughout our stay, responding quickly to all of our questions and requests on WeChat, and going above and beyond on every occasion. An example of their good nature is that we never had to climb up stairs, the staff would always collect us at the road below our cabin, and drop us off at the road above our cabin. The kitchen staff were also very friendly, and cooked us delicious breakfasts every morning :). When we returned from the park, our room had been cleaned and serviced so well, it was a very nice surprise after a long day in the park.
Thank you to everyone who helped us during our trip and made it feel so special!
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