Stepping into the lobby, I was immediately dazzled by the blingy crystal chandeliers! The service staff were not only handsome but also incredibly friendly. Our 'fireworks view' room offered an expansive view; we could lie on the soft mattress, watch TV, and enjoy the tranquil lake scenery outside. In the afternoon, we went downstairs for dinner, then my friend and I bought some beers. We chatted away while sipping our drinks, and the atmosphere became even more magical when the Macau Tower lit up at night. I'd definitely pay for this night view again; my friend and I were both very satisfied! (P.s. A deposit is required upon check-in, and you might have to wait a while for the elevator during peak hours, so I recommend planning your trips accordingly.)
The front desk service was excellent, with quick check-in and check-out. The room was clean and tidy, and the hotel's location is super convenient. It's right behind Fisherman's Wharf and across from Quan Sha, making transportation a breeze.
The room was clean and I was really happy with my choice of hotel this time. My only minor feedback is that the air conditioning could have been a bit cooler, as it got a little warm at night. Yoyo, Delia, Erica, Emily, and Zika at the front desk provided excellent service. This will definitely be my top choice again when I visit Macau next time.
I had few nights stay and liked this hotel room neat and clean. Mr Kent is a down to earth person, knowledgeable about surrounding, very friendly and helpful
Hotel in a strategic center location about 10 to 20 mins walk to mostly attractions and Bus station too and you can catch local buses to places with only MOP6
By the way, It is hastle free to feed your tummy as there are many local food restaurants and convenience stalls around the building especially the Chi Kei noodle house
It is a worth for value and if I have a chance to be back to here in future, this definitely would be my first choice by heart and strongly recommend to all. Thank You for your unconditional service and I have had a wonderful stay at your place
I've stayed at The Star Tower before, and this time I tried The Celebrity Tower. The room was larger and the facilities were better than at The Star Tower. Guests who want to ride the Figure 8 Ferris Wheel still have to pay, though. The hotel service was excellent. They brought fresh fruit to the room every day, and provided pillow mist, hand cream, and unlimited bottled water. The mini-bar snacks and drinks were complimentary. I particularly enjoyed the TWG tea and Pu'er tea bags. All in all, I still really love Macau, and I love this hotel.
We have a fantastic night stay. We are grateful and thank you to the concierge staff for the offer of upgrading our room to a suite without charge. We love the old style of interior. The hotel kept well for its cleanliness.
The staff offered. top notch class of customer services, friendly and warm and helpful.
They have good selection of breakfast. We will stay again if we would come back to Macao. We highly recommend this hotel.
I forgot to pack my slippers, but when I opened the closet, I found two pairs waiting for me—exactly what I needed! It's rare to find hotels that offer such a thoughtful touch these days.
The bathroom is incredibly spacious, and there's even a TV built into the wall next to the bathtub. The view from the 15th floor is absolutely stunning; you can see the Ruins of St. Paul's in the distance.
Lunch at the MJ Cafe on the first floor is a steal—for just a few dozen bucks, you get soup, a main course, and coffee. The staff were so friendly, and the place had a nice buzz even on a weekday. I'll definitely be back!
I booked this hotel based on a friend's recommendation. It's right next to the Sands Macao Hotel. I stayed for two nights, extending my stay after the first. Booking through Ctrip was super convenient, and the price was reasonable.
There's a small outlet mall inside the hotel, but I didn't find the prices particularly cheap.
The front desk service in the lobby was excellent – very patient, thorough, and incredibly helpful; they practically fulfilled every request. The room was also quite spacious, and they were able to add an extra bed for our party of three. Housekeeping was great too.
Everything was clean and tidy, the facilities were comprehensive, and the environment was pleasant.
I booked a King Room with an ocean view. The room was spacious, spotless, and well-maintained. The minibar items were complimentary, except for the premium bottled water and wine (though no wine was provided in the room). A deposit of MOP 1,000 was required at check-in, which was fully refunded upon checkout. The hotel also offered free shuttle buses to major hotels and key departure points across Macau. The concierge, Charles, was particularly helpful in advising us on the correct shuttle bus number to reach our intended destination.
Environment: This is truly Macau's only beachfront estate. The hotel opens right onto Hac Sa Beach, with panoramic sea views from all sides. Stepping onto the balcony, you're greeted by the endless ocean, and you can practically taste the South China Sea in every breath.
Hygiene: Top-notch hygiene. The room was immaculately clean and very comfortable.
Service: Perfect for family trips. Kids can play with children from all over the world at the 2nd-floor Club, which is a truly unique experience.
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JJayJay1I booked a King Room with an ocean view. The room was spacious, spotless, and well-maintained. The minibar items were complimentary, except for the premium bottled water and wine (though no wine was provided in the room). A deposit of MOP 1,000 was required at check-in, which was fully refunded upon checkout. The hotel also offered free shuttle buses to major hotels and key departure points across Macau. The concierge, Charles, was particularly helpful in advising us on the correct shuttle bus number to reach our intended destination.
IivijannypingI've stayed at The Star Tower before, and this time I tried The Celebrity Tower. The room was larger and the facilities were better than at The Star Tower. Guests who want to ride the Figure 8 Ferris Wheel still have to pay, though. The hotel service was excellent. They brought fresh fruit to the room every day, and provided pillow mist, hand cream, and unlimited bottled water. The mini-bar snacks and drinks were complimentary. I particularly enjoyed the TWG tea and Pu'er tea bags. All in all, I still really love Macau, and I love this hotel.
ZZailvtuzhongdelaoliuThe lobby seating area on the first floor felt a bit small, with only a few chairs. However, the rooms are very spacious, especially for Macau standards. The hallways and elevators were clean and tidy. The room service staff on the sixth floor were very enthusiastic. I booked two non-smoking rooms, but one of them had a strong cigarette smell upon check-in. I called room service, and they quickly brought an air freshener to deal with it, although a slight odor lingered.
AAnonymous UserThe front desk service was excellent, with quick check-in and check-out. The room was clean and tidy, and the hotel's location is super convenient. It's right behind Fisherman's Wharf and across from Quan Sha, making transportation a breeze.
GGuest UserArrived at around midnight and the hotel felt like a maze while looking for the main lobby from the shuttle bay. Despite the frustration, things changed when I met Jonathan at the reception. Not only was he all smiles, he felt very authentic in his concern as he gave me options for my room, dining places in case hungry etc. And he was right! Good I took note of everything he said because it was all quite helpful during my stay. Thank you, Jonathan!
YYuezilingweiStayed at Hotel Kyoto Macau on March 25th, and it was a fantastic experience! The front desk service was incredibly warm and attentive, and they even upgraded my room for free, giving me a much more spacious and comfortable stay. The hotel's location is superb, making it easy to get around, and there are plenty of dining and shopping options nearby. The room was clean, tidy, and well soundproofed, ensuring a peaceful rest. It offers excellent value for money, and I'll definitely choose to stay here again on my next trip to Macau. Highly recommended!
GGuest UserThe hotel's location is pretty good, right next to Grand Lisboa. You can take the free Grand Lisboa **shuttle directly from the Gongbei Port; the information on Doubao (bean bag) is inaccurate and suggests taking other buses. I booked a twin room, and it was quite spacious. The hotel is really old, with a 90s Chinese style. The hot and cold water in the heater need to be adjusted separately, there's no mixing valve, so it's easy to get frozen or scalded. However, the service is quite good, and the hygiene is acceptable. It really felt nostalgic, like going back several decades, you don't find hotels this old in mainland China anymore. But overall, it was alright.
MMikaEmmaKeya and Jim at the front desk were exceptional. We had a new born baby travelling with us and Keya was extremely well mannered by coordinating bell service and walked with us in to our beautifully baby-prepped room and showed us key amenities to enhance our stay -eg baby bottle warmer, kids towel, slippers, kids dental kit, shampoo/shower gel etc. The shopping arcade in the Galaxy Promenade was absolutely stunning, so clean and grand. Food selection was great and there is a huge Apple Store inside. Galaxy hotel also has a top tier hotel-guest only kids play area which is one of the best in the area. As a bonus, Galaxy hotel is located not too far from traditional old city streets with lots of top street food and historical building to take pictures (Rue de Cunha and surrounding areas). This is a great place to stay for all families. Our family felt so well taken care of and we will be back next time.
LLiluThe Grand Emperor Hotel in Macau generally feels a bit dated, with facilities showing their age and a more traditional, practical style. However, the hotel staff are quite helpful and can meet basic needs. Its location is convenient for getting around, and the value for money is decent. It's a suitable choice for travelers who prioritize convenience and aren't too particular about modern decor.
GGuest UserThe location is excellent! It's right next to Wynn, which usually has the mesmerizing 'Tree of Prosperity' and 'Performance Lake' shows (though I missed them this time due to maintenance). Across the street is the Grand Lisboa. It's about an 800-meter walk to major attractions like the Ruins of St. Paul's and St. Dominic's Church. On the way to St. Dominic's, you'll pass Chee Kei Egg Waffles – you absolutely *must* try one, they're the best I've ever had! Most of the attractions on the Macau Peninsula are within walking distance or just a few bus stops away. If you're not planning on visiting The Londoner or Venetian, this is the perfect place to stay. It's also about a 700-meter walk to MGM, where you should definitely try their complimentary bubble tea; it's quite good!
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