**⭐⭐⭐⭐⭐ Exceptional Stay – Highly Recommend!**
My recent stay at Altira was absolutely fantastic. The moment I arrived, I was greeted by warm, professional staff named Celine who made check-in seamless, same as my check-out process with Stephen. Thank you to both of you.
The room was spacious and beautifully designed with Macau view. The pool was top-notch, the male and female staff were friendly and accommodating (26 May, around 7pm-8pm) and I loved the complimentary drinks on the mini bar in our room (2903), free softdrinks and beers. The hotel location is perfect also with easy access to attractions like Old Taipa Village, to Cotai central, Nova mall and transportation.
Overall, Altira exceeded my expectations in every way. Whether you're traveling for business or leisure, the hotel delivers five-star service and comfort. I can’t wait to return! :)
I, Mr Han Aik Juan, is the booker for both our room-stay at St. Regis Macao.
We try check-in at 1500LT and was only given 1 ready room and the other room need to wait for 1 hr, need cleaning, and they will pass the key to us in the other room.
Was told to put a deposit of $3000 for our room with our credit card and will return if all clear when check out.
Waited in our room for 2 hrs later, no key given, so made a way to reception, asked why the other room not ready, then they checked and room was cleaned hour ago, and key was not deliver to us, wasted our time waiting in the room.
On checking out, no additional charges, we asked for our deposit to be cancel, was told that the $3000 been booked and will ONLY be return to us abt 3 weeks later. This rule was not make out to us when we check in! HOW ARE WE TO MONITOR THAT THE AMOUNT TO BE RETURN TO US??? Also any claim against us, how are we to answer it??
Please assist to feedback our comment to them.
B Rgds, Mr Han Aik Juan
Many many thanks to all the staff who did their utmost to make us feel good during our stay. Everything was really perfect, from check-in to checkout. The room was spacious and well decorated for our anniversary. We particularly liked their bar and the concept they developed for cocktails. The heated pool is beautiful, but the view is a bit obscured by the hotel building on the side.
We had a fabulous time at the Londoner Macau. On the first night, we had a medical emergency and had to call a doctor in. Mr Colin , manager- guest relations was very prompt and had the doctor at our doorstep within a few moments. Everything was managed extremely well and professionally.
The service at the hotel is exceptional. The decor of the rooms is very contemporary and modern. The breakfast buffet is sumptuous and had a wide variety.
Overall a very enjoyable stay and I would definitely book another stay at the Londoner in the future.
Pros,
- Stunning view with cleaned windows - unlike others without proper maintenance.
- Functional AC & temperature control
- Clean bed/washroom with sufficient toiletries
- 5 restaurants with different types of cuisine
- Gym & outdoor pool
Cons,
- Bit far and no shuttle from HZMB Macao Port. Not much to walk/visit around the hotel area.
- cockroaches(alike)/insect was found on the bottom of the pool, though lifeguard took immediate action, still a big minus
- we arrived earlier than we expect and understood the check-in time not available till 15:00 but the receptionist kept repeating the check-in time without other solutions nor asking us to take a seat/wait/whatever.
It sounds like, not my problem that you arrive earlier, and bothering him to check out other customers which they had no customers to checkout at that moment.
Overall,
Reasonable price, stunning view and well equipped gym. We had a wonderful stay last year but not this time with such reply from the beginning of the stay and poor pool hygiene.
I recently stayed at Wynn Palace Macau and it was a fantastic experience. The hotel's grandeur and elegant design immediately impressed me. The staff were incredibly warm and attentive, ensuring my stay was flawless from start to finish. My room was luxurious, offering a panoramic view of the Cotai ***** that was simply breathtaking. The breakfast spread was diverse and delicious, catering to all tastes. Dining at their restaurant was a highlight, with superb food and impeccable service. Wynn Palace Macau went above and beyond my expectations. I highly recommend it and look forward to my next visit!
Like most of the other hotels in Macau, Legend Palace is also one with quite a taste of age, which means you can't looking forward to modern style furniture and fancy electronic equipment. But beside these, the rest of the hotel is all over the average, room is big enough and well maintained daily, services are all friendly and helpful, the location is pretty good with the frequent traffic towards everywhere. The view of the port is just ok though there is really nothing to expect with Macau plage. Then about the ****** of legend Palace, it's said that it will be shut down by the end of the year so I didn't play there, but seems still attractive to other guests there. Otherwise, the Sands Palace is just near from the hotel and other places like MGM &Galaxy etc. are all not far, plenty of choice for fun. Plus, the breakfast really sucks, better go some local cafe and have pork sandwiches instead.
To celebrate my mate’s birthday, I whisked her away on an unforgettable trip to Macao. We stayed at Rocks Hotel, nestled in the charming Fisherman’s Wharf on the Macao Peninsula. The hotel room was a dream—designed like a castle with exquisite vintage furniture that instantly captured her heart. To make the occasion even more special, the hotel surprised us with a complimentary cake and upgraded our stay to a stunning ocean-view room. Their thoughtful touch even extended to providing luxurious L’Occitane amenities.
We captured countless memories with thousands of photos and cherished every moment of this magical celebration. A heartfelt thank you goes to the warm and attentive staff who made our stay truly remarkable.
This is my birthday trip to Macau with my wife, we struggled to choose which hotel to stay around this area, in the end we decided to stay here and found out it was totally worth it! By stepping in the hotel Mr Patrick directly helped us by taking our luggage and took us to the reception, Ms Carol who helped us check in was super nice and professional, Ms Jacey walked us to our hotel room and did a nice tour, then we met Delfin and Nelson amazing house keeping team! The birthday decoration was surprising and the amenities was really good. Hotel Nuwa will always be my first choice and highly recommend to my friends and families! Special thanks to all the staff!
Also the location is super convenient.
It was wonderful experience to stay in Ritz Carlton Macau. Living at the Ritz is absolutely guaranteed, whether it's the service, attitude, food, cleanliness, and so on, while other hotels were so crowded packed with tours. The pool at Ritz is quiet and clean, and guests can also access wave pool and lazy river at Galaxy hotel, which is wonderful for families and kids. The only thing I wanna say is the location. Ritz is the furthest away from the Galaxy hotel bus shuttle stop and the huge mall at Venetian Hotel, while both are walking distance though.
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9.4/10
Outstanding
SS.T.T.Highly recommended
The room is big, bright, beautiful and clean.
The mini bar had lots of variety of drinks.
The dressing gown was so soft and comfy, sleeper were comfy too.
Definitely will come back to stay again .
GGuest UserPros,
- Stunning view with cleaned windows - unlike others without proper maintenance.
- Functional AC & temperature control
- Clean bed/washroom with sufficient toiletries
- 5 restaurants with different types of cuisine
- Gym & outdoor pool
Cons,
- Bit far and no shuttle from HZMB Macao Port. Not much to walk/visit around the hotel area.
- cockroaches(alike)/insect was found on the bottom of the pool, though lifeguard took immediate action, still a big minus
- we arrived earlier than we expect and understood the check-in time not available till 15:00 but the receptionist kept repeating the check-in time without other solutions nor asking us to take a seat/wait/whatever.
It sounds like, not my problem that you arrive earlier, and bothering him to check out other customers which they had no customers to checkout at that moment.
Overall,
Reasonable price, stunning view and well equipped gym. We had a wonderful stay last year but not this time with such reply from the beginning of the stay and poor pool hygiene.
MMel HeytsyuRoom is spacious and clean Location is okay its near grand lisboa within 5-15 mins walk and maybe 20mins walk in senado square. Front desk is friendly and accomodating. However staff in pool area doesnt speak much in english and we encounter unpleasant service in swimming pool area,staff prioritize what they called “ the Regular chinese old woman” that always goes there and she acted like she own the swimming pool and staff there gather in a corner talking pointing and looking at us and we know theyre talking about us and as we make ourselves enter in the swimming pool.like we have a common sense and know what we are doing and we are just on the side of the pool and they keep on like bothering us that we should be just on the other side when we are just on the corner minding our own business coz that old woman feel entittled and thinks that she owns the place! It make us feel bothered instead of being relaxed swimming we felt unwelcomed. We ended up getting pissed and left and we go to the shower room and we just touch a towel and one old woman again get angry out of nowhere and says not to touch the towels and she asked if we are from philippines and said we must needed to be assisted and not to touch things.We just entered the shower room for like 10 seconds and ended up having this heated argument with the rude lady and the staffs just keeps on yapping to each other with their language instead of settling the misunderstanding between us and the old lady . not leaving us like we didnt exists.before we enter one kind staff said we can take towels in that shelves and later on the staff explains that those old chinese rude womans are regular there and we just need to let their rudness slide not sure if the hotel tolerate this kind of guests behavior. We got offended as first timers to checked-in to your hotel and your so called “regular”makes your guests feel uncomfortable and unwelcome and ruined our experience instead of having a good one. They obviously can be defined as “Racist”.
AAnonymous UserHuge rooms with huge beds. Everything is available upon calling room service. They r generous with their bottled water and will bring cables and pillows when requested. The hotel had a Qube kids club where my kids had a lot of fun. Convenient with free shuttle services. Wish the hotel pillows weren’t so soft, technically no neck support for sleep at all. We enjoyed team labs super nature in the Venetian hotel.
港港麥Excellent in stay. Breakfast with variety. Hot bathtub in Bathroom. The hotel location is Nearby Sands. Can take shuttle bus from there to other locations in Cotai. I go to gym room and swimming pool in the hotel. Great experience.
GGuest UserGood location since it is in the centre of city. Besides, it is so easy to go anywhere as it is in the transportation network area. With the effecient staff so it only takes less than 5 minutes for me to check in. My room was upgraded, it is in a higher floor with a good view to see far distance scenery. The room is clean, quiet and comfortable. All the room (facilities) devices: tv, light, air conditioner ... are work well. This is not a big hotel so not much other outside facilities.
KKoh Him HoConnecting no smoking rooms requested, we are not given cos hotel fully booked. Given side by side room. Go to the rooms, one room full of smoke smell. We were told the rooms are connected. Waited for housekeeping to unlock the connecting doors. Waited for 30mins, connecting doors unlocked and given air purifier for smelly room.
3 stars for smoking room.
GGuest UserLovely luxury feel for a lower budget.
Corner room was lovely, had a view of the race course from our room.
Mini fridge and water was well stocked.
Reception were attentive and provided extra amenities (ie cutlery) upon request.
Clean communal areas.
The products provided in the bathroom felt luxurious.
The do not disturb / door bell system was simple to use.
SSEH GEKThis is the 4th time visit to Macau and staying in hotel Lisboa is always my first choice in Macau.
The hotel location and excellent service provided are superb!
We have a surprise upgrade to Royal Tower rooms to make our stay enjoyable and wonderful.
Once again we like to thank the hotel staff especially for the following teams:
Front office: Mr Jason Zheng, Mr Sam Liu
Concierge: Mr Alex
Their service was amazing, prompt and attentive. Both the teams catered to our needed throughout the stay.
We will definitely go back to Hotel Lisboa when we return to Macau.
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