GGuest UserDue to noise issues in our previous lake-view family room, we reported it to Gina, who then moved us to a family room in the main building. Overall, this room had lower ceilings and older facilities than the previous one, but it was more spacious. The best part was how quiet it was; after 10 PM, there was virtually no noise outside, which was great for light sleepers. I really appreciate Gina from Guest Services for her attention to detail; she even prepared a small cake for the child, who was thrilled.
The hotel pool's bubble activity is every Tuesday and Thursday at 4:30 PM. My child had so much fun they completely forgot themselves, but then developed a fever that evening. When I asked the hotel for an ear thermometer, they replied that they only had mercury thermometers.
How could an A+ parent-child hotel not have an ear thermometer? While an ear thermometer might not be as accurate as a mercury one, it's difficult to use a mercury thermometer with very young children who might not cooperate. Of course, we usually bring our own ear thermometer when we travel, but there are always unexpected situations, like forgetting it this time.
Service: Most of the restaurant staff, cleaning ladies in public areas, and bellhops at the entrance actively greeted us, and they were all very good.
Getting Around: There's a night market within walking distance of the hotel. The beach is just a left turn out of the hotel and across the road. The hotel can arrange a car to Yalong Bay Tropical Paradise Forest Park, which was a filming location for 'If You Are the One 2' – just ask the Golden Key concierge in the lobby.
For other places, you generally need to take a taxi. For example, if you want to go to West Island, it's at least a 45-minute taxi ride. If you're staying for three days or less, I honestly recommend just staying at the hotel. Don't venture out too much, or you'll lose the meaning of a vacation and get too tired.
Issues encountered in the room:
1. The most memorable thing was that my child's white socks turned black very quickly after walking on the floor. It seemed the room floor wasn't mopped daily, as I also saw hair near the dining table that hadn't been cleaned up. However, the housekeeping staff were quite considerate; they noticed we needed more water and directly provided 8 bottles. Linens and room consumables were fully replenished after previous guests checked out. But when our extended stay room was cleaned the next day, they took away the child's bathrobe and didn't replace it, nor did they replenish consumables. I had to call later that night to request them. Overall, it was easy to tell that different people were cleaning on different days.
2. There were also some hardware issues, such as the curtain and screen window switches being reversed. The lighting modes were quite unintuitive; for example, there was no night light mode or a mode to only turn on the lights above the bedside table. The shower drain worked better than in the previous room, flowing smoothly without overflowing. However, the hot water in the shower took too long to come out – definitely over ten seconds – so long that I thought hot water wasn't coming out at all.
3. For dining, we only experienced breakfast and the buffet dinner. My child particularly enjoyed the fruit at the buffet dinner and the mermaid show. The food quality overall wasn't particularly outstanding; it was just enough to fill you up, with no dishes leaving a special impression. The photo is of breakfast.
Long after checking out, I realized I had left some items, but I didn't receive any call or feedback from the hotel. Although if they had called, I probably would have said to discard them, I wonder if the current hotel process for lost and found items is to wait for guests to call and inquire, otherwise, they assume it's not wanted and dispose of it?
We experienced the afternoon tea and travel photography included in the package. We didn't go to the DIY activity.
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