Everything was great! Great costumer service! Great breakfast! Clean & nice rooms! Would definitely recommend & stay again soon! Thank you Trip.com for the great recommendation!
Free breakfast is great! Rich in content, cereals, bread, cakes, scrambled eggs, beef patties, coffee, milk, fruits, etc., although Western food, also eat full. The rooms are small and the facilities are simple but clean and tidy. You can also stay with a 14-year-old child. It takes ten minutes to eat and supermarket, and parking is free.
The bed was comfortable but it was hard to sleep with all the noise. Between kids yelling, dogs barking and doors slamming. The hot breakfest was ok. The coffee was always out after breakfast. Parking is bad. I will not be staying at this hotel again.
The bed covers were for a queen bed however the room had a king bed. Surely housekeeping would have noticed the covers didn't cover the bed! There were 5 tissues in the dispenser. The window shade would not open. The bed frame hit the back of our legs when getting in or out of bed. The mattress needs to be replaced as there is a hump in the middle. This is the 5th Tru hotel we have stayed in & this location doesn't measure up to what we have come to expect from a Hilton property
It's an average hotel. It's spacious but The door knob was not working properly. The closet has an odor when opened. Has refrigerator, and hair dryer. Shampoo and conditioner were provided. The carpet is not clean.
The transportation around the hotel is convenient and quiet. There are places to eat nearby and it is close to the airport. There are shuttles and airport buses. You need to confirm the time with the hotel when you check in. The overall service is very good, and the breakfast is also good. Good reviews!
It's good in all aspects, but this year I feel that house prices have increased a lot compared to before the epidemic, and the price-performance ratio feels poor.
Very Good
120 reviews
8.9/10
Price from
US$93
per night
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6.1/10
JJonathanPatrickBellI had a great trip and it was good and everyone was nice and I had a good time
GGuest UserHotel was older but clean. Convenient to Gatlinburg, and the Smoky Mountain parkway. The room had everything you needed mini fridge, small coffee maker, hairdryer. A elevator to the second and third floors. But it wasn’t convenient to both ends of the large outdoor entrances. The beds were comfortable. The room had a flat screen tv but the remote controls didn’t work. We tried to call the front desk, but the phone didn’t work either. When we went to the front desk to tell them, they said they didn’t know the rooms had phones. They gave us a new remote that also didn’t work. There was only 1 washcloth and towel in the room, but they gave us more when we went to the front desk. The air conditioning worked well. The pool was open but not heated as advertised.
GGuest UserSo I of course read google reviews about this place before hand and was torn ... ultimately deciding on it because I kept going back to it on google ...upon checking in after I online booked it...I was greeted by a young woman behind the desk who was cheerful eager to help and informative. Even thou it was nearly 10pm. After 10 minutes the room phone rang it was the front desk and the same young woman who checked me in ..asking about my pit bull saying the lady next door called said my dog was trying to attack her car thru the window...this flat out didn't happen however my dog and her car were playing and my dog isn't a pit bull she's an American Bully but I get it ...I assured the front desk my dot wouldn't be by the neighbors window again and apologized for her having to call me ...fyi y'all ever known a dog to try and attack a cat thru a window without barking growling or acting a damn fool??? Cuz mine sure didn't do any of that ...ANYWAY...The room I booked had 2 queens and lemme tell ya the beds were unbelievably comfortable as were the pillows. The aesthetics of the room was chill and relaxing TV worked as it should so did the AC ...but on to the best part the lady tending to the contentinal breakfast...which was fully stocked at all times and not just stocked but perfectly lined pastries breads and cereal bowls. On my particular morning which was a Friday they served sausage links biscuits eggs blueberry or plain pancakes. They had fresh apple or orange juice but it was the attendant who made it amazing not just her detail but her pleasant disposition to everyone was fantastic. I would return just to tip her again !!! This was a treat experience and one I'll never regret
GGuest UserNot a great experience.
1) When we arrived on Friday note, there was a sign on the only ice machine on our side of the building that said it was out of order. Should have been fixed since the sige didn't look like it was at all,new.
2) We went to the machines to get a can of soda and that machine said not to use $5's. OK. Put in .50 for the $2.50 can of Pepsi. Went to put in two $1 bills but the machine wouldn't take those either. We used a credit card and paid the $2.50, but weren't aboe to get the .50 returned.
went to get a bag of jerkey treats for $5 but it wouldn't take an y of the 3 credit cards I had, even though we just used one for the soda.
3) Asked for a bar of soap and we were told there were none so we had to go to Kriger to but a bar of soap. Not everyone wants to take a bath and have the soap 4 fetet over their head in a kiquid dispenser.
4) Floors were dirty. Had to wear socks or shoes all the time. Wore white socks for an hour and the bottoms were filthy. In addition to that, there were several spots where the floors were sticky.
5) Pleasure to have the TV and when it wasn't working, notified the front desk and someone came immediately and fixed the problem. Great service.
6) Beds were extremely comfortable.
7) had the scrambled eggs for breakfast. I'm pretty sure they were powdered, but they were exeremely tastey
GGuest UserLocation was a little hard to get to since there is no warning about the drive way. Get in and the parking lot is tiny and couldn't find a place to park for check in or check out. Room was WAY smaller than we thought and pictures shown! Was actually blown away by how small the room was! The bathroom was dirty, dead bugs on the floor around the tub and dirt everywhere. The bed was horrible! No box spring or support other than a metal frame that made sonic noise it kept us up most the night! The bedding was thin and we froze most the night, even if we turned the AC off we died from the heat! The sheets were nasty, covered in diet and hair! I don't know if it was from the housekeeping or just never got switched!
Tv was ok but barely worked so watching anything was basically a joke and the water pressure was horrible! Speak of the bathroom, forgot to mention that black mildew on the walls and the rust and white crust formed on the shower, it made us panic! The room also had various bugs and spiders in the room and it made us super uneasy!
Were were celebrating our anniversary and it was the worst experience! We didn't even bother with the breakfast because the juice machine was out and the fruit and cereal looked questionable.
Overall I'd give this place a 1 star only because the service at check in was really nice.
GGuest UserWas in town for work. The location is excellent I am literally near everything food, shopping , hospital and work. I come here every few months to do covid-19 clean up training and I always stay here. These guys are the best. It's basic & simple with no hassle. No mess. No fuss. Friendly staff here will help with whatever may pop up. They are down to earth and will not bother you when you need rest. I need Day time sleep bc I work at night and these guys did not bother me about signing papers or key cards updated. When I woke up and got ready to go I stopped by the front desk and my booking paperwork was all good to go. I had to do a day by day reservation and they were cool with it. The price you cannot beat. The hotel down the street here was 197$ a night, with rewards. These guys were 72$ with rewards membership. It is safe. It is clean. Very Simple and easy to check in. I recommend this hotel to anyone needing to be near anything in Nashville. Work. Play. Business. There isn't a pool ,but I haven't seen anyone swimming in hotel pools since before the pandemic. So it is not a deal breaker lol They get all 5 stars from me! Thank you for not being complicated and all in my business while I was crazy training and visiting my dad while he was at St. Thomas with Open Heart Surgery. Thank you and God bless.
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