5-Star Hotels in Jilin, China

Although the room was a bit old, the cleanliness and service were still excellent. The butler checked in with us daily, provided weather updates and information about hotel activities. They were especially attentive to safety during rainy weather and readily provided anything we needed. When our child accidentally got a bump while playing outside, they immediately sent up iodine after a phone call. The breakfast spread was plentiful and suitable for both seniors and children. It started as early as 6:30 AM, which was perfect for visiting Tianchi Lake, as many other hotels only start serving breakfast after 7 AM. Going to Tianchi early in the morning greatly increases your chances of seeing the lake, and we were lucky enough to catch a glimpse. On the 17th, Tianchi closed and stopped admissions after 10 AM. The Wanda Realm Suite practically included access to all Wanda resort activities. If you visited the water park, the hotel provided a laundry room with dryers, as well as disinfectant and laundry detergent. Just be aware that there can be long queues during peak times, so plan your schedule accordingly. Regarding Wanda perks: The cable car offered incredibly beautiful views (complimentary on first stay, unlimited rides on the same day), but it only operates on clear days. Other perks included the Wacool boat ride, a choice between the slide or luge, hot springs, and the water park. The boat rides and slides are also weather-dependent (clear days only), while grass-sliding is an additional charge. I recommend prioritizing the slide/luge queue first (children must be 12+ years old and over 155cm to ride alone; otherwise, an adult must accompany them) as the wait times can be very long. You can then do grass-sliding later (it has longer operating hours and no queues). The boat ride also has long queues. We didn't get to it in the afternoon/evening, but we managed to enjoy all the most exciting activities.

The apartment is exactly as shown in the pictures, very clean and cozy, ensuring a great night's sleep. Communication was prompt and helpful, and it offers excellent value for money, making it a great choice for accommodation. It's also very convenient for visiting Changbai Mountain. The hotel even includes a complimentary hot spring experience. The hotel's surroundings are fantastic, with a wooden boardwalk leading into the forest. Special shout-out to Front Office Manager Zhang Yongping, who was incredibly welcoming and immediately sent over important information!

Before I list all the issues encountered during this trip, I'd like to commend the following staff members (whose full names I unfortunately don't know): Butler Xiao Song, Duty Manager Xiao Gao on August 6th, and Duty Manager Xiao Wang on August 7th. I was satisfied with their service attitude and efficiency; my dissatisfaction lies with the hotel's management and some other personnel. Below, I will truthfully recount my experience: 1. **Check-in on August 5th**: We checked into the hotel before 3 PM. Out of three rooms, only one twin room was ready. We went for dinner and returned around 4:30 PM, only to be told another room was still not ready! After urging, it was cleaned within 20 minutes, allowing everyone to finally check in. 2. **Incident on August 6th**: After returning from an outing, my wife slipped and slightly twisted her ankle in the room. The reason was a large amount of water on the floor (photos will be attached), clearly left after cleaning and not dried promptly. Upon immediate complaint, the duty manager arranged an upgrade to a suite (a serious issue, but the solution was acceptable). 3. **The Most Serious Issue**: Around 8 PM on the evening of the 6th, the air conditioning in the suite felt ineffective. Maintenance was called, and we were told the AC was fine, just that the room was large and it would cool down eventually. By 10:30 PM, it was still ineffective. When we requested another check, we were informed that the AC in this room (3052) was indeed faulty! It couldn't be repaired that day! Given how late it was, I only asked the duty manager to quickly arrange another problem-free room so we could rest, and I didn't pursue further complaints. Since I don't know the name of this maintenance worker, I can't name him, but his behavior was appalling! The hotel should bear full responsibility for this. I'd also like to state that I am a Marriott Platinum Elite member and usually enjoy staying at Marriott brand hotels. However, due to the points mentioned above, my experience this stay was extremely poor! This is not the service standard or staff quality expected from a five-star hotel! For all these issues, I reserve the right to continue complaining and seek compensation. I urge both Trip.com and Marriott Group to take these issues seriously and provide timely feedback!

Five-star review! Jianshuihe Hot Spring Hotel is absolutely worth staying at. The hot spring water quality is excellent, and the rooms are clean and spacious. The private hot spring design is a huge plus. The service is warm and attentive, and the breakfast is abundant. Right outside, you'll find the beautiful '美人松' (a type of pine tree, likely a local landmark), and transportation to all the Changbai Mountain attractions is convenient. Soaking in the hot springs after hiking is incredibly relaxing – it's definitely my top choice for accommodation, highly recommended!

1. I booked this hotel two months in advance. The hotel told me the main building had mountain views. On the day of check-in, my butler told me a room on the 2nd floor of the main building was reserved for me. However, when I arrived that evening, the front desk said there was no such reservation. The front desk staff's attitude was poor, saying the manager wasn't available in the evening. Although they eventually upgraded us to a villa, the view from the villa was terrible. The next day, the butler said he was asleep and missed my call, claiming that in Switzerland, the low-lying terrain means you can't see much of the mountains. Very frustrating. The villa faced another villa, so the view wasn't good. It looked nice from the outside, but the lighting inside was dim, and being next to the road, there was noise from passing cars when the windows were open. Yet, when checking in, the front desk still claimed the villa area was the best, saying the main building had many tour groups and was noisy. However, the outside of the villa was quite picturesque for photos. 2. The breakfast at the villa was the same for two consecutive days. The pickled vegetables looked like leftovers and tasted terrible. When we asked the female chef in the villa area if she could make an omelet, she gave us a cold, stern look and said she couldn't. Later, we found out it was possible in the main building. It really depends on who you encounter here. Most staff were very enthusiastic, but a few bad apples really spoiled the experience. 3. The hotel offers some perks, like complimentary rafting, which wasn't great due to the crowds and poor experience. The butler even admitted that paying for it would be better. But they only told us the ticket price, not the full cost. We only found out upon arrival that there was an additional charge for the shuttle back from rafting. The butlers didn't mention any of this beforehand. 4. During summer, there are tons of families with kids and many cars. The experience is really bad; it's best to drive yourself. There are no good restaurants near the resort; you have to drive over ten kilometers to Wanda Plaza or even further to a town. 5. The facilities are supposedly newer than Wanda's, but in reality, the bathroom outlet was broken, the bathtub leaked in the middle of the night, and my child's tablet couldn't connect to the WiFi, so we had to use a hotspot. It was just a mess. In the villa area, what greets you in the morning might be the sun, or it might be a freshly woven spiderweb 🕸️ and a large spider. Hope the kids don't get scared. 6. Before coming, I asked about the temperature, and they told us to bring thick jackets. Turns out, we didn't need any thick clothes at all; short sleeves were perfectly fine. I honestly feel the service is quite subpar. Although the butler asked for a good review, I really can't give one. The service desperately needs training; it doesn't meet the standard for a good review.

Facilities: It's an old hotel with outdated facilities. They even used grout to patch gaps in the elevator, which looked really bad. The toilet paper holder in the room was loose and wobbly. Hygiene: The hygiene was maintained quite well. Service: The welcome snacks and drinks included with the booking weren't delivered to the room. I had to call and ask for them two or three hours later, which was a minus. Food: The Chinese food was disappointing. The daily soup was bland and watery – can you believe a 68-yuan soup only had one piece of pork rib? Just one, that's pretty wild. Breakfast was decent, nothing special, nothing bad.

The room is very spacious, and the bathroom is large with a bathtub. There's a balcony in the room and another one in the common area. The service is very warm and responsive to requests. The facilities meet basic needs, including a gym, swimming pool, hot springs, spa, indoor and outdoor activities, golf carts, shuttle services to and from the station/airport, and even travel photography. The perks offered are more generous than typical hotels, with unlimited cable car rides for the day. The cabins and wooden boardwalk behind the hotel are great for photos. It's just a ten-minute walk to the town center, which is beautiful with blue skies and white clouds in late summer, and dining options are convenient. There are evening performances in town, and a small lake nearby. The resort complex is quite large, making it a great place for a short stay even if you don't visit Tianchi Lake.

Stayed from September 1st-3rd with friends. Room: We received an upgrade to a mountain view room, and on clear days, you could see Changbai Mountain. The room was comfortable, and upon entering, there was a pleasant, comforting scent. The butler service was excellent. They communicated with us before check-in, arranged pickup, and proactively checked in after we settled to ensure everything was satisfactory and promptly resolve any issues. Their inquiries weren't just procedural; they genuinely solved problems. Breakfast and Dinner: Breakfast offered both Chinese and Western options, easily meeting five-star standards. We left feeling full and satisfied. For dinner, we had the hot pot set for two, which was definitely filling. The restaurant staff were all very warm and friendly. We felt one of the hams in the hot pot set had too much starch and asked to swap it for another dish. Although items in the set couldn't be changed, the manager still offered us a fruit platter as an apology. Environment: The hotel felt very homey and family-friendly. There were small animals for kids to enjoy and a coffee bookstore for business travelers. The attention to detail was impressive. The complimentary bar drink coupon even included a glass of red wine, which my friend said was excellent – an imported Chilean wine. Activities: Although Changbai Mountain canceled the hotel's VIP park access, we could still use the old mountain gate, which was more convenient than the regular tourist entrance. A tip for everyone: pre-booked tickets cannot be used even a second before your scheduled time, so don't arrive too early. We booked a stream trekking activity through the hotel and had a fantastic time, so much so that we missed our return bus. We contacted our butler, and they specially dispatched a private car to pick us up from the scenic area. We had a wonderful time during our two-day stay. All the staff were incredibly friendly. No matter if your request was outside their usual scope of responsibility, they handled it with kindness, actively sought solutions, and did everything they could. My accompanying friend, who has stayed in many high-end hotels both domestically and internationally, was also very impressed. They even said the service was better than some hotels costing ten thousand a day. Upon departure, we were given a small fridge magnet as a souvenir. The service was meticulously attentive. Many thanks again to Butler Xiao Gao and the entire WeChat service team.

The location is central, but using the back entrance makes everything easily accessible, and it's not right on the food street, so it feels very quiet. Taking the back exit near the lollipops in the hotel lobby, and then the path in front of the big lawn, is even closer and more convenient. The overall service was excellent; every guest gets a hotel assistant. Our assistant, 7-Up, sent messages beforehand with reminders, weather forecasts, and patiently answered all our questions. We booked a deluxe twin room and got one with a mountain view. From the room, you could see the lawn, cable car, etc., offering great views. Food: Breakfast was a standard hotel buffet. The dinner buffet had grilled skewers, hot pots, and other decent options. Resort-wide benefits: They included access to the slide, cable car, water park, hot springs, and more. Everything was great, except for the long wait times for the slide. The hotel facilities are quite old, but they are clean, which is a plus. Overall, it was a good experience.

The hotel boasts an excellent location, directly across the river from the famous Floating Market and adjacent to People's Park. The lobby is grand, and you need to swipe your room card to access the guest floors. The breakfast restaurant on the 24th floor offers a wide variety of options, with fresh sushi and omelets made to order. They even have original and red date/longan flavored soy milk. Enjoying breakfast while admiring the cityscape of Yanji feels fantastic! 👍 The hotel owner is Korean, so there are many Korean tour groups – about six large groups during my stay. The room amenities are well thought out: the curtains automatically close when you leave and the power turns off, which helps maintain the room temperature. The toilet only flushes *after* you stand up. Why do I specifically mention this? Because on my road trips along the 331 highway in Northeast China last year and this year, some hotels had toilets that flushed when you sat down and again when you stood up, which felt unhygienic and wasteful. This hotel's equipment is properly adjusted from the start. The faucets are also extended; if you've done renovations, you'd know these extended spouts are specially chosen. The benefit is that when washing hands or clothes, the spout is centered in the sink, so you don't have to bend over awkwardly. The mattress is also comfortable; I didn't check the brand, but a mattress that feels this good would cost around 10,000 RMB for home use. The tatami mat is particularly noteworthy – perfectly fine for one person to sleep on. The entire room is simply and comfortably decorated. My two-day stay was pleasant and relaxing. When I checked out, the hotel manager even gave me a small gift. If the hotel wants to improve further, I think the quality of your bath products could be upgraded. The black packaging looks a bit low-end, and I preferred to use my own products because yours weren't appealing. Exiting the hotel, turn left and walk uphill for about 5 minutes, and you'll reach the North Gate of People's Park. The hotel's first-floor restaurant, Ban Dao Xue Niu (Peninsula Snow Beef), is worth trying, and you get a 10% discount with your room card.