5-Star Hotels in West Java, Indonesia

No complaints throughout my stay. Room was clean, complete amenities and even provided non slip mat and extra slippers as requested. Queued for a while to check in tho. Fully quipped gym. Breakfast at semeja had good variety. Took a while for jamu to be fully refilled though. Had dinner at monomono, yummy and value for money dinner set and wonderful attentive service by Ramdan who made the visit extra special. Would love to return someday.

We had a wonderful stay at this hotel. From the moment we arrived, the staff were incredibly helpful, welcoming, and attentive to our needs. The hotel itself is very cozy, with a pleasant scent that made the atmosphere even more relaxing and enjoyable. The food was also excellent—every meal we had was delicious and well-prepared. It definitely added to the overall great experience. We would especially like to commend one staff member ALDI RUSTANDI who stood out during our stay. He was exceptionally helpful, polite, and went above and beyond to assist us. His kindness and professionalism truly made a difference and made our stay even more memorable. Thank you to the entire team for such a lovely experience. We would gladly stay here again and highly recommend this hotel to others.

We had such a wonderful family stay at Pullman Ciawi Vimala Hills Resort. The atmosphere is incredibly peaceful, surrounded by lush greenery, making it the perfect escape from the busy city. The hotel is very family-friendly, with great facilities for children — from the playground to the swimming pool and spacious outdoor areas where kids can freely play. Our room was clean, comfortable, and beautifully designed, perfect for a relaxing family stay. The staff were exceptionally warm and welcoming, always ready to assist with a smile. Breakfast was also a highlight, with a wide variety of delicious options for both adults and kids. What we loved most was the serene natural environment — it truly felt like a refreshing retreat where we could spend quality time together as a family. We will definitely be coming back!

Nice ambiance, quite pack for breakfast place. But for the food it was complete enough. Nice for family stay and they have kids movie place.love it

Luxury hotel with super luxurious service, comfortable, safe, and enjoyable for families. Its proximity to the mall is a big plus, adding to an amazing experience! Ready to celebrate every important day here with beloved family!

The hotel provides excellent service in every aspect. All the staff are being very nice, friendly, and helpful from the very start we came until we left the hotel. In addition, I took a note about the water when having a breakfast, the next day the representative approached me and showed some gratitude for filling the survey and gave me complimentary cake. It was the cake I love that I mentioned before. Thank you to Mr. Lucky & all the F&B staff for the nice gesture. And for the hotel itself, the atmosphere, location, food - everything was great! Will definitely come back another day. Keep up the good work! 😊

Never fail to make my stay enjoyable. There’s even a small bird corner with a peacock and some pheasants. Also there’s a few rabbits next to the swimming pool. Great for family time

It was pretty decent, but because it's new, the service isn't quite up to par yet. I got a room at the very end of the hall, and there was still construction going on, so it was noisy with the workers. Also, the bathroom door in my room was hard to close, so I had to call maintenance and waited 1.5 hours for them to fix the door. There was no offer to move me to another room, so a lot of our time was wasted. Other than that, it was okay. The staff was so-so, not very proactive. The bellboy wouldn't grab our luggage unless we asked. Maybe it's because it's new, hopefully, they can improve.

The hotel room, staffs, and its service were very outstanding. We were lucky to move into an updgraded room for free, mason executive. The room was very clean and had wonderful ambience. After check in at 3 PM we got complimentary buffet such as tea, coffee and snacks in the restaurant. Thank you Pak Bani for the complimentary breakfast for our kids. We’ll come back for sure, in syaAllah 😇

We love Pullman Bandung We stayed for few days with family. Prior departure we request room at the same level. The breakfast at 17th floor was wonderful. Housekeeping staff are excellent. One time we left our place in a mess in the evening and one of the staff offer to clean our room which make us very happy after long day at work. Have no chance to try the gym, pool was too cold when we came. I also have a good experience with front office who helped me store my breastmilk, make my life less worried when travel with baby. The fact that it is close with government building, any big events will affect the hotel in a good an bad way. The rose garden is awesome.