Featured facilities: Hot Spring, Hot Spring, Room Service
Amazing
35 reviews
9.7/10
1 night
From AU$902
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9.4/10
Amazing
LLanxin001I highly recommend this onsen hotel, ranked among the top 30 in all of Japan, to anyone visiting Matsumoto! The room views, hot springs, food, and service are all impeccable. Having stayed at many Japanese onsen hotels, this one truly offers excellent value for money.
Service: The hotel is a 20-minute drive from JR Station and provides a shuttle service. When you arrive at Matsumoto Station, you can leave your luggage at the ACE Hotel, part of the same group, freeing you up to explore. ACE then delivers your luggage to Shoho by 4 PM, which is a very thoughtful arrangement. The front desk service is warm and friendly. A gentleman named Ito helped us book a restaurant in Ise for the next day, making several calls until he finally secured a reservation, for which we are very grateful đ.
Ambiance: The 56-square-meter mountain-view room is spacious and comfortable, with views of a small town nestled beneath snow-capped mountains right outside the window. The sunrise and sunset are absolutely beautiful. The large public baths on both sides offer unique scenic experiences and are both worth trying, especially the snow mountain view bath, which provides expansive vistas.
Facilities: The room is very well-maintained and fully equipped. The hotel also has a souvenir shop, and complimentary drinks are available in the afternoon.
Dining: The half-board plan includes a multi-course kaiseki dinner and a buffet breakfast. The variety is extensive, the food is delicious, and it's well worth the price. If you opt not to include meals, there's a ramen restaurant in the hotel, catering to various budgets.
GGuest UserStepping inside, we were greeted by the iconic stove, and a thoughtful warm drink, which was a lovely touch. The service was very welcoming. The room, for Japan, was quite spacious and even had a balcony, though it was bare in winter. Both breakfast and dinner were extensive. Dinner, which we pre-booked, was a standout with its distinctive and delicious Western cuisine.
GGuest UserHotel La Vigne Hakuba was a wonderful place to stay. The hotel has a beautiful minimalist design and feels clean, cozy, and very welcoming. Both the lobby and rooms were pleasantly scented, creating a relaxing atmosphere.
The concierge team was extremely helpful and the overall service throughout the stay was excellent. The room was spacious, very clean, and thoughtfully designed with a very functional layout. The bedding was also very comfortable.
The hotel also provides excellent facilities for skiers, including a dedicated storage and locker room for ski equipment, as well as a separate shower room where guests can freshen up and change after skiing on the day of check-out.
Overall, a fantastic stay at Hotel La Vigne Hakuba â highly recommended.
GGuest UserAmazing experience as always with the Fufu brand. We stayed at the Hakone one previously and thought it was one of the best hotel experiences we've ever had.
Our trip to Karuizawa this time was driven by our intent to try Fufu Kyukaruizawa, and it did not disappoint one bit. From the zen interior to the most attentive and friendly staff to the never-ending dining experiences (yes, even for breakfast it was a multi course menu), we were utterly blown away by our two-night stay. The fireplace in the lobby and in our room was such a pleasant touch even though we stayed during May, our teppanyaki chef personally seeing us out to the lift and bowing until we were out of sight shows how they go above and beyond, and we really appreciated how at each interaction the staff knew and clarified our coming arrangements, ensuring our entire stay was a seamless experience.
Fufu remains our favourite Japanese hotel brand. Just wish they had a loyalty program as we are looking to check off all the Fufu hotels in our lifetime.
AAnonymous UserI brought my own snowboard to Karuizawa. It's a 70-minute Shinkansen ride from Tokyo Station to JR Karuizawa Station. The Shinkansen luggage racks have straps to secure snowboards. After exiting the station, head to the hotel service center (open until 7 PM) located on the far right of the 7/11 convenience store at the South Exit (Pic 7). You can drop off your luggage there and then explore the Plaza unencumbered. Take the brown hotel shuttle bus to B21, where The Prince is located, every hour on the hour and half-hour. Your luggage will already be in your room, but snowboards are not allowed inside. Each day, I'd take my own snowboard on the brown bus to the gondola at the East Building. You can buy ski passes and rent equipment there. Ski pass prices are shown in Pic 6. Only guests staying in the East Building can use the hotel's lockers for ski equipment. The West Building also has a gondola, but it requires a short walk. You can't enter the hotel wearing ski boots, but the Makibi restaurant seems to be an exception. After skiing, take the green bus back to the hotel. Of the two onsen, Hongye Bisen has newer facilities and better views from the outdoor bath. All Prince Hotel restaurants require reservations made via QR code. Pics 4 and 5 show the breakfast at the main building, which is high quality and delicious. From 10 AM to 8 PM, you can enjoy unlimited soft drinks in the bar area. Finally, use the luggage delivery service when checking out. I think The Prince offers the best value for money.
GGuest UserThis was my first time staying at the Karuizawa Marriott Hotel. The public onsen has both indoor and outdoor baths, and while the facilities were clean, the area was a bit small. The room itself was very spacious, clean, and the environment was quiet. The hotel breakfast offered a wide variety of choices. Highly recommended!
GGuest User[Hilton Karuizawa | A Healing Hotel Worth a Special Trip]
Our stay in Karuizawa truly exceeded expectations; the hotel's service and attention to detail were incredibly impressive. From the moment we arrived at Karuizawa Station, the hotel's shuttle service was fantastic. The driver was polite and attentive, so we didn't have to worry about our luggage or getting around.
Upon check-in, our room was already prepared. We had booked a garden view room with a balcony. A floor-to-ceiling window framed the seasonal beauty of the Japanese garden like a painting. Sitting on the balcony with tea and a book, time seemed to slow down. The mini-bar in the room was complimentary, and a capsule coffee machine and tea set were provided, along with thoughtful welcome snacks.
What I most want to praise is the service. The front desk and concierge staff were fluent in English, and their responses were prompt and professional whether we were asking about sightseeing routes, restaurant reservations, or shuttle arrangements. Once, we wanted to find a soba noodle restaurant popular with locals, and the concierge not only drew a detailed map by hand but also went the extra mile to call and confirm their operating hours for us.
Breakfast was a semi-buffet, with the option to order a main dish. The fresh local vegetables, fruits, and homemade jams from Karuizawa were especially delicious. Enjoying breakfast by the window while watching the morning light in the garden was pure bliss. While the selection wasn't extensive, every dish was exquisite, reflecting the chef's dedication.
Although the hotel isn't brand new, it's very well-maintained, combining traditional Japanese style with modern comfort seamlessly. The Japanese bathhouse was clean and tranquil; a soak there left us feeling completely relaxed. The location is also very convenient, making it easy to walk to attractions like Old Karuizawa Ginza Street and Kumoba Pond, yet it's set away from the main street's hustle and bustle.
If I had to point out any shortcomings, it would be that some of the guest rooms aren't particularly spacious, but the thoughtful layout and superb views completely make up for it. Overall, it's a quality choice I'd love to return to and would readily recommend to friends. It's especially ideal for travelers looking to slow down and relax in nature.
CCap1234This is the best hotel we ever stayed at. If you are reading this review, it means you already decided on going to the middle of no where Japan. Byaku more or less owns the town. There are other ryokans but nowhere close the the quality of this. They also have the only restaurant open late and it is amazing!!! Furthermore book it on a Friday/Sat/Sunday so you can enjoy the sake brewery next to the hot springs. Also get rooms with your own Onsen, itâs worth it the public ones arenât co gender
GGuest UserWe stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.