5-Star Hotels in Monastir, Tunisia

Unfortunately when a hotel has a good team one person can affect it so badly. I highly rate the hotel and its services. But as a business traveller here investing in Tunisia, device at a 5 star hotel should be the front desks top priority. After asking Aziz in reception regarding room service he explained it was on the tv with the menu and how to order. When I arrived into my room I finished some emails and went to the tv to look at the menu and the screen said that room dining finishes at 11 or 11.30 The hotel is very far out of town 20mins so I had to sleep hungry I spoke to aziz in the morning, and he said the tv was room didn’t really care about the matter and said it will change Same situation my next night finished work late came back to my room and call room dining, No one answered, called again a main half asleep didn’t know what the have on the menu, he said someone will call me, someone called after 30mins when I was ready to sleep. Again I went to sleep hungry When I spoke to aziz in the morning he was too busy to care again. And once again a professional establishment needs to have staff that have attention to detail when it comes to the care of the guest especially people who are investing in Tunisia like the establishment that hires him. Shame

One. Great problem with air conditioning, our arrival, our room, we would have said to it, we are in the full month of July under canicule. The hotel is not fresh at all. I return to the pre-reception service. The hotel to a girl, air conditioning. It is a VMC system where they put ice to spread freshness to the VMC pipes. It's not normal that in 2025, we have its type of air conditioning in a so-called five-star hotel, this is the big black point to be settled very quickly. The hotel is very comfortable and very comfortable. It was a respectable hotel not to visit in summer season with the warmth that makes us sure we will come back, but not in summer. I hope that the direction to find a solution in the future to solve their air conditioning problems and pay € 635 for two nights and not have a fresh room under canicule, We are not normal to travel from Lola Tunisia that has started badly we are disappointed.

The hotel was far from the airport but it was worth the drive, the beach was right by the hotel, the staffs are absolutely pleasant , English wasn't too good but they all tried to communicate. The rooms were bright and beautifully laid with welcome chocolate and towel folded to make a lovely penguin