WWeishenmeyaoweinanxiaomaoneOverall, I'd say my experience was pretty average for a four-star hotel. Aside from the service, which was genuinely good, even excellent, there's not much else to praise, and some aspects were actually quite poor.
My biggest frustration was the power outage on my first night â it happened twice! Once around 9:30 PM and again around 12:30 AM. I had just finished showering and was about to blow-dry my hair when the power suddenly went out. I had to use my phone light to find my way to dry off. What if an elderly person or a child was in that situation? The first time it happened, I called the front desk, and the power was restored quickly, but I was really angry that it happened a second time.
Secondly, there's the showerhead. Even putting aside the somewhat outdated facilities (though this was an upgraded room, as the original one I booked had even older facilities â the hotel did a good job of letting me choose a better room, which was appreciated). The water temperature for showering wasn't great. Not only did cold water come out for a short while even when turned to the hottest setting, but the water itself wasn't very hot, and the water pressure was very low. It was tolerable for showering, but certainly not comfortable. Also, despite having two showerheads, the switch to alternate between them seemed broken, as both would dispense water no matter how I adjusted it. This wasn't a huge issue, but it was annoying to look at.
Thirdly, the central air conditioning was clearly very old and hadn't been updated. It was dirty, covered in dust, and the airflow was terrible â there was absolutely no warm air. I didn't test the cold air. Although I reported it, the front desk did bring up a portable heater for me.
The cleanliness was okay; no noticeable dust or trash. The service, as I mentioned, was genuinely good. I had breakfast one day, and it was decent enough â not too many choices, but not too few either. However, the issues with the facilities really impacted my overall experience.
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