4-Star Hotels in Nagano Prefecture, Japan

This hotel has a really cool design. The room was small but had everything you needed, though there wasn't enough space to open two large suitcases. A pleasant surprise was their happy hour in the evening, and after 9:15 PM, they opened a 'mystery room' with free drinks and snacks – that was a lot of fun! I was lucky enough to meet a staff member who spoke Cantonese; their service was excellent and very friendly. The location is also quite good, about a 12-minute walk from the JR station.

Buffet breakfast was great, children eats free. We have a car so is accessible. Ski field a short 8 mins away. Onsen was nice, unfortunately not all guests followed the rules. Would be perfect if they provided Japanese toiletries in the hotel room (Dove brand provided). Room with balcony was beautiful. Overall we really enjoyed our stay, the facilities, hospitality. Highly recommended.

The room size was good and the beds were very comfortable. The view in the room was a highlight, overlooking a beautiful green garden with mountains in the background. Walking around the hotel was very enjoyable. The entire area is lush and green, and there is also a lake which adds to the atmosphere. There is an activity area as well, although it is mostly designed for kids and requires an extra fee. Bicycle rental is available, but it was surprisingly expensive, probably the highest I have seen in Japan. The onsen was unfortunately closed for two out of our three nights. We were able to use the onsen at East hotel, but it was not as good as the one in our hotel. A nice touch was the coffee. There is a popular coffee shop in town called Mikado, and the hotel provided their drip coffee for free every day. It was excellent, and when we asked for more, they kindly provided it again at no extra charge. There is also a FamilyMart inside the hotel, which carries some unique regional products. That was quite interesting and a nice detail. The shuttle bus service was always on time, and the drivers were kind and friendly. The nearby shopping mall, which is part of the hotel area, offers many popular brands at relatively good prices. It feels more like an outlet, with slightly older products, but still great for shopping. There are also a few good restaurant options within the mall. I did not have breakfast at the hotel, so I cannot comment on that. Overall, it was a good stay.

This is a perfect spot in Nagano if you want to take a break before heading to other parts such as Hakuba for skiing . It is literally right at the station and connected via MIDORI where you can buy groceries and with lots of restaurants. Due to fight delay, we arrived late at night at around 10pm. MIDORI shops were all closed but ht path to hotel still open and we can still find plenty of cafes nearby. It has reserved Alpico bus to Hakuba right at hotel or you may go to the regular bus stop at bus station 26 for higher frequency of bus service. Will definitely stay here again if we need to stop over at Nagano. Though the hotel is not new, it’s spacious and clean enough for a comfortable stay .

Stayed for two nights. On the second day, I hung the towels, trash bags, and mineral water bottles on the doorknob requesting not to be disturbed. The hotel facilities are very new, and there's even a microwave available. It was convenient to borrow an umbrella when it rained.

Super convenient location but note that free parking is not available. Recommended to park at the carpark behind (1min walk away) for 900 for entire night compared to 1200 at the carpark just beside the hotel (but it gets full fast in the evening). Plentiful of amenities provided and late night supper (especially enjoyed this greatly!). Kinda unfortunate they do not have outdoor bath but for the price is understandable. It's already not bad. Massage chair is available but require queuing. Dryer is 100yen per 15mins

Everything was excellent. The room was spacious, clean, and very quiet. The soba and ice cream were delicious! The location is perfect—close to the train station and many city attractions. The reception staff provided great service, and I was able to leave my luggage there after checking out.

Thank you for the thoughtful service. The hotel is a bit far from Nagano Station, so I used the shuttle bus. The driver was also very polite and made the ride pleasant. If I have the chance to visit Nagano again, I'd like to stay here. *A special thank you to all the staff at the breakfast buffet.

It was a great stay. The staff was super friendly and spoke English. The had parking vallet, provided an outfit to change into and roam outside. The hot springs was super relaxing and great for the feet and body. We tried five of their private hot spring rooms out of the many more they had, some had super hot water while others were warm. The outside room hot springs were beautifully decorated. They gave us access to the 9 public onsens that had different minerals in the  for body healing. At night it was even more beautiful with the night walk and the town puts on a beautiful show and night market. Super glad we booked the stay.