4 Stars Hotels in Quintana Roo, Mexico

The experience was greatly diminished when the hotel charged $150.00 for the room and key deposits. That was almost equal to the price of my entire stay. This should have been listed in the hotel description. Only stating that additional charges may be charged does not warn of the excessive charge I received. In addition, I am still fighting with them to get part of the deposit back. I travel frequently and this charge was definitely more than most hotels. And obviously, if complaints are not lodged, the deposits are not returned.

This a great hotel. All of the staff are friendly. I loved the rooftop area. I got a massage and it was hands out the best massage I’ve ever gad. Lidia was amazing! Great massage. I can’t wait to go back.

Great location. Rooms are clean and big. Rooftop pool is great place to relax. There is a grocery store below hotel and it the best. Grocery store has hot food and tons of breads and pastries. Hotel is one street from 5th ave. Staff was friendly. Will be come back.

We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.

The hotel was very, very pleasantly surprised. On the seaside, there is a road with a rooftop swimming pool. The most beautiful infinity pool I have seen. The sea is in the distance. Dropping this hotel provides the greatest comfort on the way

The rooms are very nice and clean, nothing to complain about the accommodation aspect, it was perfect. The downsides concern: the accessibility of the hotel if you do not have a rental vehicle, the non-existent friendliness of the staff (small exception for one of the receptionists only), restaurant and bar closed, only 1 maintained swimming pool out of the 3 ...

This place is perfect relaxing luxury. The Mexican sun, incredibly friendly staff who treat each guest with kindness and humor, choice of 3 restaurants and a little convenience store. The food is good (especially the sportsbar—Baja tacos are amazing!), choice of pools and a whirlpool. It is clean and well-maintained. Be sure to get a massage from Liliana (5stars) on the beach or in the cool indoors. (Thank you Liliana and Claudia…it was amazing!) We had most meals and drinks at tiki hut with Manuel serving drinks and recommending menu items. They will also bring food to your lounge chairs. The activities crew are engaging and fun with Guillermo, Ivan, Ana—we attended the guacamole class, margaritas, ceviche, bingo, name-that-tune, water exercise. Lots of fun without pressure to join. The other guests adopt the tone set by the staff—friendly, welcoming. This has become the vacation I’ll measure all future vacations against. 10/10 would recommend. I will be back!

The buffet is fresher. The beach seems not to be under the hotel control, there is an extra charge on the beach, it is best to hide in the hotel. Water activities on the beach will be forced to ask for $20 tips, $60 for 6 photos, a Korean 🤏 fee, tell him that he is Chinese, he will not force. Facilities: Very comfortable 🤤 WiFi full coverage Hygiene: very clean, there is a little brother who comes to clean every day Environment: Very clean, you can ask for unlimited blankets with the hotel waiter Service: Basically everything you want 🤤

Good value and location outside of the beach area. Nice room and convenience. Close to the shopping mall with various restaurants and Food Court inside. A lot of inexpensive Mexican restaurants around the hotel.

The experience was greatly diminished when the hotel charged $150.00 for the room and key deposits. That was almost equal to the price of my entire stay. This should have been listed in the hotel description. Only stating that additional charges may be charged does not warn of the excessive charge I received. In addition, I am still fighting with them to get part of the deposit back. I travel frequently and this charge was definitely more than most hotels. And obviously, if complaints are not lodged, the deposits are not returned.

This a great hotel. All of the staff are friendly. I loved the rooftop area. I got a massage and it was hands out the best massage I’ve ever gad. Lidia was amazing! Great massage. I can’t wait to go back.

We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.

The buffet is fresher. The beach seems not to be under the hotel control, there is an extra charge on the beach, it is best to hide in the hotel. Water activities on the beach will be forced to ask for $20 tips, $60 for 6 photos, a Korean 🤏 fee, tell him that he is Chinese, he will not force. Facilities: Very comfortable 🤤 WiFi full coverage Hygiene: very clean, there is a little brother who comes to clean every day Environment: Very clean, you can ask for unlimited blankets with the hotel waiter Service: Basically everything you want 🤤

Good value and location outside of the beach area. Nice room and convenience. Close to the shopping mall with various restaurants and Food Court inside. A lot of inexpensive Mexican restaurants around the hotel.

Look very careful in what this hotel is offering you I paid more than 400 per night and I was not allowed to use a swimming pool or not all drinks were included even though it was supposed to be all included I understand if they tel you ahead of time but not when I am asking for a drink or try to swing in their swimming pool Not cool I like traveling and I hate hotels like this Hidden charges They can easily screw up your vacation

Awesome 10 nights stay On arrival we were greeted and bags taken and given a glass of champagne. Our first room was right by the lift in building 1 I asked if we could be moved and this was no problem and given a room in building 2 on the 6th floor. Only problem was the window leaked when it rained but wasn’t a massive problem. After all the really negative reviews I was really concerned about staying but I didn’t need to be so worried and stressed. The food is great the bar in the lobby shut at 1am. The staff are fantastic Raul, Johnathon, Enrique Francisco, Antonio are all very great welcoming members of staff and they will keep your glasses topped up every minute of the day if they could. Mary the omelette lady was also awesome and new exactly what I wanted every day especially the day when I choose peppers and she told me they were hot hot ones lol. Sun beds are reserved very early most mornings but we never struggled to get one. Some staff are funny as in wouldn’t change small dollar notes but would do so for other people, we had to ask bar staff to change money for us. Staff in the restaurants would get us a gin and tonic the next night they wouldn’t and this is how it went on. Pool games are there to get everyone involved but your not forced to take part. We would certainly be coming back here as we loved it Thank you team Oleo for a wonderful stay and hope to see you soon

Our server Angel L. was extremely helpful and was able to give us lots of information for our trip. He helped us find out where to visit, what to eat, and things to do. Definitely helped us and made us feel more comfortable!

Overall we had a good stay. The hotel hosted our event of the Motosurf World Cup so I'm sure they have a lot of extra people then usual. With that being said there could have been more seating but I think we just had a lot of people there for the event. Bedroom provided ALOT of clothing storage space, beds were comfortable, a ceiling fan, daily room service (possibly twice daily on several occasions without asking), the rooms were just lovely overall. The staff were all very welcoming from cleaning crew, front desk, Gilberto and Moises always there for you when you needed help with bags, transpiration or a friendly face. There is an excursion office located in the hotel just a little off from the lobby. 3 kitchens to order from inside the hotel as well. (Common area) Located on the 12th floor there is a beautiful Gym with separate men and women sauna and indoor jacuzzi. (S floor) meeting and event rooms The hotel is conveniently located next to a shopping mall with plenty of dining options, shopping, OXXO (similar to 711), movie theatre, zip line, food court up top, a gym and so much more. We honestly went out to dinner every night here. ***** DO NOT GO TO Catina Kitchen Lat. 20. They literally looked at us Americans and saw dollar signs and made ordering extremely difficult as if they've never dealt with tourists before. We even spoke Spanish and the entire meal was just a really bad experience. *** Highly recommend CAO and Montemare Everything looks high end and food quality is, but the prices were so cheap it was just a fantastic experience to splurge with amazing meals and not break the bank. Masks were still worn around dining room and buffet, other than that not necessary. They have a little shop in the lobby that's nice for minor things and those forgotten items. Don't ask them to change the color or bend down extra, she gave me attitude because I asked her for a NON pink toothbrush for my boyfriend ”bro your really going to make me bend down again” .... Bro?!? (I'm a female and by no means a bro) I couldn't believe it more funny than anything. This hotel is more of a business luxury vibe, not a Cancun party hotel. Yet very nice if you like to come ”home” to tranquility. Thanks for hosting all of us!

The service of the hotel is very good and the beach is very good. The security staff on the beach is very responsible for paying attention to the safety of the tourists in the sea. Don't swim too far. The pool is great. The restaurant is delicious and diverse. The very pleasant stay is the wifi signal. Sometimes no

Great location. Rooms are clean and big. Rooftop pool is great place to relax. There is a grocery store below hotel and it the best. Grocery store has hot food and tons of breads and pastries. Hotel is one street from 5th ave. Staff was friendly. Will be come back.

The hotel was very, very pleasantly surprised. On the seaside, there is a road with a rooftop swimming pool. The most beautiful infinity pool I have seen. The sea is in the distance. Dropping this hotel provides the greatest comfort on the way

Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!

My husband and I haven’t gotten away in a few years and for the first time back out of the country I have to say the palm was a great experience . The front desk were very kind, Sandra Lopez gave us food spots and other fun actitives . We spoke about the culture and just a bunch of other stuff if I had to choose to visit again off the strength of her, I’d def pick the palm again . Our bartenders godofredo the security voile and moises, conie, emanual, when I tell you the whole team were just a great add in to playa del Carmen . I can’t wait to visit again and have the best hospitality in the area ! I hope to see them all again soon ! Thanks for a great time

The Carmen is clean and well situated. The ocean front suite was nice, bright, and spacious. However... - the reception checking in is horrible. There is a cheapo app that you must type all your data in to even though they have the reservation. One typing mistake and they say you are not registered. - Then you must type in your credit card (yes, type -- no reader) to this app. Very insecure! Took around ten minutes and the app never worked. The clerk ended up typing it in. With the Carmen, gone are the ”good day sir, welcome back: times. - On the card, they charge 100 US for ”incidentals”. I actually never found any incidentals to spend anything on. After two days and a message there are still two of these charge on my card and no reply for refund. - then they snag you with a pointless ”bracelet of death” for no visible purpose. The thing is like military grade plastic with little teeth inside. If you have the misfortune to pull it too tight you cannot remove it and you cut off circulation to your hand. You need a knife or scissors, and what traveler has those? There is no need for this whatsoever, and it is very dangerous if you pull it. If you get it caught it will take your hand off rather than breaking. - I had a ”luxury ocean front suite”, and the room and bed were nice. There was a puny little balcony with two very uncomfortable plastic chars. The jetted tub was cold and the jets did not work! In the room there is dangerous glass partition on the shower. Running into this at night could be a serious injury.

Hotel is close to the Main Street where all the bars , restaurants and clubs, but the beach area not really made for swimming, there are parking for boats so smell like gasoline.

We had the best time at Mahekal! It was our second time back and we’re ready to plan our next stay. The rooms are lovely and the amenities are everything you need for a relaxing vacation. Food and drinks are very good (especially compared to other all inclusives in the area), but what stuck out the most to us was the service. Everyone we encountered was more than kind and really made the experience so memorable. Special shoutout to Rosa, Alberto, Luis, Eduardo, Manuel and Gilberto - they are all a dream and we miss them already! Can’t wait to go back.

Great location. Rooms are clean and big. Rooftop pool is great place to relax. There is a grocery store below hotel and it the best. Grocery store has hot food and tons of breads and pastries. Hotel is one street from 5th ave. Staff was friendly. Will be come back.

The hotel was very, very pleasantly surprised. On the seaside, there is a road with a rooftop swimming pool. The most beautiful infinity pool I have seen. The sea is in the distance. Dropping this hotel provides the greatest comfort on the way

Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!

My husband and I haven’t gotten away in a few years and for the first time back out of the country I have to say the palm was a great experience . The front desk were very kind, Sandra Lopez gave us food spots and other fun actitives . We spoke about the culture and just a bunch of other stuff if I had to choose to visit again off the strength of her, I’d def pick the palm again . Our bartenders godofredo the security voile and moises, conie, emanual, when I tell you the whole team were just a great add in to playa del Carmen . I can’t wait to visit again and have the best hospitality in the area ! I hope to see them all again soon ! Thanks for a great time

The Carmen is clean and well situated. The ocean front suite was nice, bright, and spacious. However... - the reception checking in is horrible. There is a cheapo app that you must type all your data in to even though they have the reservation. One typing mistake and they say you are not registered. - Then you must type in your credit card (yes, type -- no reader) to this app. Very insecure! Took around ten minutes and the app never worked. The clerk ended up typing it in. With the Carmen, gone are the ”good day sir, welcome back: times. - On the card, they charge 100 US for ”incidentals”. I actually never found any incidentals to spend anything on. After two days and a message there are still two of these charge on my card and no reply for refund. - then they snag you with a pointless ”bracelet of death” for no visible purpose. The thing is like military grade plastic with little teeth inside. If you have the misfortune to pull it too tight you cannot remove it and you cut off circulation to your hand. You need a knife or scissors, and what traveler has those? There is no need for this whatsoever, and it is very dangerous if you pull it. If you get it caught it will take your hand off rather than breaking. - I had a ”luxury ocean front suite”, and the room and bed were nice. There was a puny little balcony with two very uncomfortable plastic chars. The jetted tub was cold and the jets did not work! In the room there is dangerous glass partition on the shower. Running into this at night could be a serious injury.

Hotel is close to the Main Street where all the bars , restaurants and clubs, but the beach area not really made for swimming, there are parking for boats so smell like gasoline.

We had the best time at Mahekal! It was our second time back and we’re ready to plan our next stay. The rooms are lovely and the amenities are everything you need for a relaxing vacation. Food and drinks are very good (especially compared to other all inclusives in the area), but what stuck out the most to us was the service. Everyone we encountered was more than kind and really made the experience so memorable. Special shoutout to Rosa, Alberto, Luis, Eduardo, Manuel and Gilberto - they are all a dream and we miss them already! Can’t wait to go back.