Overall I would give a 9.9/10! The hotel is located in a very convenient location and we were lucky enough to see the northern lights from our sea view room during our stay, which was unbelievable! The only point I've taken off was the first room I got assigned to had some empty beer cans on top of the wardrobe, and the door lock and heating weren't working too. Soon after I've spoke to reception they have swapped me to a new room which had a less stunning view but everything else worked well. Breakfast was nice too - appreciate the barista corner which you can enjoy coffee that doesn't come from the machine.
Conveniently located, walking distance to Arctic cathedral. Breakfast is excellent and very good spread . The front desk staff on 4 Oct early afternoon morning is extremely helpful. The Bristol staff whom I have placed order for early breakfast has forgotten to register my order and this front desk gentleman is kindly to help and give me the breakfast in time for my departure.
The room was very clean and large. We arrived later than dinner time and communicated with the hotel staff in advance, and they still left us a sumptuous dinner. The breakfast was delicious and the front desk staff was very friendly and welcoming
Recommended by a friend, this hotel truly lives up to expectations. It's very close to the airport, and you can even watch planes take off and land from the terrace. The room is simple, practical, and comfortable, and the breakfast is also quite good. The staff are friendly, and they even offer luggage storage. There's a supermarket and a commercial street nearby, though everything is closed on Sundays.
The room was quite big, the breakfast was good, and the restaurant next to it was delicious. It is a good choice as a hotel that catches an early flight for one night. The surrounding shops are also complete.
My room has a partial sea view but there are better rooms with a full sea view. I went up to the top floor gym, and the view was spectacular! There's a door that leads to a small balcony, which u could take some beautiful photos.
Breakfast for me was the usual international breakfast. There's not much to talk about.
Location is ideal. Shopping is within walking distance and many restaurants around.
Service staff was amazing. Great service provided.
I don't even know where to begin with this amazing accommodation. The location is magical, just a 6-minute walk to the bus that takes you to the city center. The houses looked exactly like the pictures. Incredible service and the whole place was enchanting. I definitely recommend it, and if I come back, it'll be the first place I look for.
It's incredibly hard to find a hotel of this quality at the same price point abroad! Facilities: The room is more than spacious enough at 65㎡. Cleanliness: The hotel is very clean and tidy, with no strange odors. Environment: Absolutely beautiful. If you're lucky, you can even see the Northern Lights directly from your room. Service: Warm, hospitable, and very polite.
Even during the busy winter holiday season, I was able to have a comfortable stay without any mistakes.
I was able to eat the most delicious breakfast in Norway, which is unique to Norway. It was well-balanced, but it was really delicious, so be careful not to eat too much 😊
In the evening, it takes time when group check-ins overlap, but it's okay, they are efficient and everything went smoothly.
The room is equipped with a kettle and refrigerator, which is convenient.
This hotel is especially good value for money for travelers from Asia and travelers from all over the world. There are really many different languages spoken here.
They will do daily cleaning in the room which is appreciated, but took away our spoons which the staff thought it was the hotel’s. And sometimes after cleaning, they didn’t provide garbage bag for the bin. We are also not notified that 24 December is their ‘holiday’ so the breakfast will start late, several group standing in front of the restaurant waiting it to open while we are actuall rushing to the airport. The staff did allow us in at the end, no chaotic was caused luckily.
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8.6/10
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JJTKOConveniently located, walking distance to Arctic cathedral. Breakfast is excellent and very good spread . The front desk staff on 4 Oct early afternoon morning is extremely helpful. The Bristol staff whom I have placed order for early breakfast has forgotten to register my order and this front desk gentleman is kindly to help and give me the breakfast in time for my departure.
BbexwOverall I would give a 9.9/10! The hotel is located in a very convenient location and we were lucky enough to see the northern lights from our sea view room during our stay, which was unbelievable! The only point I've taken off was the first room I got assigned to had some empty beer cans on top of the wardrobe, and the door lock and heating weren't working too. Soon after I've spoke to reception they have swapped me to a new room which had a less stunning view but everything else worked well. Breakfast was nice too - appreciate the barista corner which you can enjoy coffee that doesn't come from the machine.
RRavissara S.The room is spacious and clean. Great view from the room's window. I really like the room layout and it is beautifully furbished. The kitchen is great because it comes with A COMPLETE set of kitchen utensils. You will never run out of anything. This is also my first time staying in an apartment-like hotel in Europe, so I was impressed by the dishwasher. The floor is also warmed, which I like. Especially, in the bathroom, my feet didn't feel cold at all, unlike other places. I could not use the kiosk to check-in, but it worked just fine on my iPhone. I was worried about using smart key in my iPhone, as I read a lot of complaints from other reviews. However, it worked perfectly, including the entrance, elevator, and my room. I had no issue at all despite my thick phone case. During my stay, I met no staff. Luckily, there was not any issue, so everything was fine. Lastly, the location is the best. it is located in the centre, and there are several supermarkets nearby. Overall, it is a great place to stay and the price is very affordable. I think I will stay here again if I have a chance to return to Tromsø.
AAnonymous UserThe location is super convenient, right in front of the cathedral. Many day tours meet up downstairs, which is fantastic! The hotel breakfast was also very satisfying. I was so happy to see the Northern Lights in Tromsø! You can consider a day tour or just walk to the pier. As long as it's a sunny day with a high Aurora Index, you'll be fine!
GGuest UserThe hotel is outdated and is scheduled to be refurbished in 2025 or 2026.
The lobby is ”super” small with no design theme (for what that matters).
My room was small and poorly laid-out...plus, the bed was so soft it was uncomfortable and I knew my back would suffer, so I placed the thin topper on the floor and slept on that.
Once housekeeping left at the end of the day you could not obtain extra blankets or pillows...all I had was one small, rectangular pillow....I did not get a good sleep!
The gym could only be accessed by climbing a narrow, winding set of stairs...I never got there.
The front office staff was amazing...so pleasant and accommodating....despite all the demands placed on them.
I was thankful I was only staying for 1 night.
AAierqiadengRecommended by a friend, this hotel truly lives up to expectations. It's very close to the airport, and you can even watch planes take off and land from the terrace. The room is simple, practical, and comfortable, and the breakfast is also quite good. The staff are friendly, and they even offer luggage storage. There's a supermarket and a commercial street nearby, though everything is closed on Sundays.
GGuest UserA hotel that is located conveniently to many pick up points for tours. Grocery stores, 7-11 and restaurants are also located nearby. Simple amenities such as shampoo/body soap, towels, hairdryer are available. Love it that there is breakfast and dinner that comes together with your stay. Nothing too fancy but good enough to fill your bellies considering the restaurants are quite pricey. You will need to get hot water on your own at the dispenser as there are no kettle in the room. Reception was always friendly in answering any questions, and even helped with my cab booking to the airport. Worth it for the price, would stay here again.
GGuest UserMy room has a partial sea view but there are better rooms with a full sea view. I went up to the top floor gym, and the view was spectacular! There's a door that leads to a small balcony, which u could take some beautiful photos.
Breakfast for me was the usual international breakfast. There's not much to talk about.
Location is ideal. Shopping is within walking distance and many restaurants around.
Service staff was amazing. Great service provided.
EE2691****The room was small, and there were very few power outlets. The USB socket on one side of the bedside was broken, but I was able to borrow a power strip with three outlets from the front desk, and they told me there were more outlets under the bed. Without that power strip, there would only have been two outlets plus one USB port available by the window.
If you leave early, the hotel front desk offers a simple breakfast, which was decent. During normal breakfast hours, gluten-free options are also available.
The shower stall in the bathroom was very small, making it a bit awkward for a woman to shower comfortably. The floor tiles in the shower had a steep slope for drainage, so I had to really grip with my feet to avoid bumping into the right-angled, double-door shower enclosure.
The front desk staff member who checked me in on the first day was quite good; she informed us that the aurora would be very strong that night and the next, advising us to keep an eye on the sky.
GGuest UserI don't even know where to begin with this amazing accommodation. The location is magical, just a 6-minute walk to the bus that takes you to the city center. The houses looked exactly like the pictures. Incredible service and the whole place was enchanting. I definitely recommend it, and if I come back, it'll be the first place I look for.
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