Featured facilities: Meeting Room, Fitness Room, Dry Cleaning
Great
47 reviews
9.0/10
1 night
From MXN$3,837
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7.4/10
GGuest UserI didn't realize there was no surface lots and I'd have to pay $25/day for parking. I might have missed that in the description so that's not really an issue. We were given a room on the top floor, in practically the farthest corner away from the elevator which was quiet, but far away from the rest of my daughter's teammates who were staying on lower floors. We dropped our stuff and went right to the pool. There were only 4 chairs and no towels left so we had to go searching for them and most of our stuff got wet sitting on the floor so that was frustrating. The signs on each floor say ”ice and vending” but the floors I checked had ice machines only and I had to resort to paying $4.00 for a can of orange soda at the bar for my daughter. The store in the hotel was closed, though I'm not sure if it would've been cheaper. After swimming and hanging out in the spacious lobby, we returned to our room to realize it wasn't very clean but it was time for my daughter to shower and go to bed since she had a gymnastics meet at 7:45 am. I took pictures of the hair tie in the sink, the bug on the bathroom floor, the hair on the vanity and floor, the stains on the bed skirt, etc. Kind of disappointed bc I usually stay at Marriott hotels for work and never have these issues. The coffee shop in the lobby was quick the next morning though which was good since we had to get up so early.
GGuest UserThis stay far exceeded my expectations! The hotel's location is superb; it's a 5-minute walk to the subway station, and there are several local restaurants nearby, making it incredibly convenient for getting around and finding food. The room was spotless, and the bedding was soft and comfortable – I fell asleep quickly and had a great night's sleep. The front desk staff was exceptionally welcoming and efficient with check-in, even proactively recommending some off-the-beaten-path attractions and tips to avoid tourist traps. The WiFi signal was stable, hot water came out in 3 seconds, and the water pressure was excellent, making for a very comfortable shower. To get this level of service and amenities at such a price is truly amazing value for money. I'll definitely choose this hotel again next time I'm in town!
GGuest UserThis hotel is really nice and clean. Its design is wonderful. The hotel service team is really nice and friendly. Also, if you arrive at the Train station, you could call their free shuttle service (it is operated by 15:00). The hotel lounge is wide and very cozy. We regret staying only one night at the New Heaven. It is really a recommendable hotel!!!!!!!!!!!!!!!!!!!!!!
The room is also awesome. You can enjoy the harbor view in your cozy room!!! If I return to travel New Heaven, I will definitely choose this hotel.
GGuest UserThe surrounding environment of the hotel is very good. There are churches and other places to go around. It is within walking distance of the railway station and supermarket. There are also restaurants nearby, and it is not far from New Haven and New York.
AAimilidouThis hotel is very special. The lobby is a bookstore from the English period. It is very cozy and has no commercial flavor. The guests here are also very polite. They come and go quietly or sit there to read. The room is very large, decorated in the French style of the English colonial period, with elegant blue tones. The bathroom is surprisingly large, and the kettle for boiling water is also very unique. I totally recommend friends to stay and experience it. Next to it is the Art Gallery and Yale U, which are within walking distance. Love it!
GGuest UserWe have stayed in this hotel several times, all for the convenience of students taking exams. The hotel is not bad, the service attitude of the front desk staff is very good, and the room facilities are also good.
XXiaoxiaozhi:)The decoration is very tasteful, the service is also very good, the room has a small kitchen bar, microwave, refrigerator, induction cooker and tableware are all available. There is a free washing machine and dryer on the 6th floor. The location is very good, a few minutes drive from the train station and only ten minutes walk to Yale University. There is a popular ice cream shop nearby.
KKangle001Breakfast is a bit simpler, the shower water is small, not hot enough, too tired, waiting for a long time without hot water, I slept, the next morning tossed for nearly two hours, the water can take a bath. The hotel is very Nice, and the breakfast coupon is presented as compensation for the shower. Probably because of the renovation, the last time I stayed in the swimming pool was under renovation.
GGuest UserExcellent stay! The hotel was clean, modern, and had great amenities. Staff were friendly and helpful. The room was spacious with a comfortable bed. Perfect location—close to attractions and dining. Breakfast was delicious with good variety. Would definitely stay here again and recommend to others. 5/5 stars!”