4-Star Hotels in Massachusetts, United States

Fantastic! From the exceptional customer service at a 2:40AM check in, to the immaculate room and excellent location CitizenM was more than I could have asked for. More than anything, I needed a relaxing, stress free weekend and this hotel delivered in spades. My son said it was very Millennial, but I don’t know what he meant. My room was efficiently designed with all the comforts of home. I truly enjoyed my stay.

The lobby on the first floor is under renovation, and the lobby on the second floor is quite small. The dark-skinned young man at the front desk had a so-so attitude when checking in, so the first impression of staying here was average, not a five-star impression! After checking in, toothbrushes and slippers need to be requested, so there is a little gap... Fortunately, the location is excellent and the comfort of the bedding in the room has gradually restored the comfort. The girl at the front desk was very helpful and the communication was smooth. The humor of the other two front desk staff at checkout saved the review score... 4.5 points

Great hotel in Sea Port area of Boston. 12 minutes walk to Downtown. There are many nice restaurants and bars around the area. The hotel is modern, rooms are spacious. Would stay here again!

The hotel is new, the bed is large and soft, and the room looked clean and odor-free. However. 1. The service was terrible. During my multiple stays, I was served by different staff members morning, noon, and night. Most of the staff, who looked like interns, were mediocre. One young male staff member with bangs even refused my request to renew my parking contract. 2. We were unexpectedly charged for parking. We weren't told and were charged two $30 parking fees. We didn't drive, though. 3. Upon arrival, we were told that cleaning only happens every other day, and we took it for granted. Trash is only collected on cleaning days. I recommend leaving it at the door; they'll take it. 4. The staff only knocked three times before swiping their card to let us in. While I was initially shocked, I got used to it after a few days. They would just open the door and make eye contact. So remember to use the deadbolt. Also, this review was written while sitting on the toilet. As you can see from the angle in the first photo, the toilet is completely visible the moment the door is opened. So corresponding to the 4 mentioned above, it is very scary.

Could do with some updating, particularly the reception and lounge. Housekeeping was hit and miss. We asked for some glasses in reception and had to wait 45 minutes for someone to bring them. The coffee pods in the room weren't topped up every day and one morning, a half used bottle of hand-wash appeared (not ours nor the hotel brand). The doors had big gaps around them letting in a lot of light and noise, especially the bathroom door which had a huge gap at the bottom so not very private.

Stayed for 13 days, the suite was very large for two people to live very comfortable, sometimes staying for a day did not feel stuffy, the room decoration is relatively new, very beautiful, good lighting, the front desk is very warm

Perfectly located in my favourite part of Boston in Back Bay, only 5 min walk from museums, shops, nice restaurants and live music. Spacious clean rooms, friendly service, historical design but made modern. Loved it and will definitely return here when in Boston!

The room is clean and hygienic, and the transportation is convenient, but it is a bit far from the red and orange line subways, and it takes more than ten minutes to walk. The disadvantage is that it is too close to the road, the noise is too loud, and the sleep is affected. The hotel's environmental protection concept is very clear. Cleaning is done once every two days. There are no slippers, toothbrushes and bottled water in the standard package, which need to be asked from the front desk.

Location was perfect, quincy food market next door. Plenty of good restaurants around. Walking distance to little Italy and state house to follow freedom trail. In terms of the Hotel, gym is small, only few machines in so you need to time it well to use it if you don't want go share it with others. Room was big, dated. Our room smelt, we could not establish why. Also we could not open our balcony door to get fresh air. We spoke to the reception and they offered to sent someone but nobody showed up. We pulled up with the smell by using AC. However without fresh air we struggled to sleep as was either got to hot or to cold. Bed was big and comfortable. Room was cleaned every day, bed was done, fresh towels and toiletries change every day. Fridge in our room was broken so we could not use it to store cold water. Staff overall was very nice. They have suitcase storage which made things easy. We had our flight in the evening and full day go still enjoy Boston. Check out is at 12 which leaves you with plenty of time in the morning if you wish go have slow morning.

Amazing front desk guy when we checked in late on 12/8.  Got all the help I needed.  Location perfect for catching early morning flights.  Can walk over to Terminal A.