Upon arrival we proceeded to the check in and were checked in by one of your staff. She was explaining to us where our room was located etc. I clearly misread as I thought the check out time for the Superior Lodge was 11.30 and before I could finish the boy Conner next to the young lady jumped in rudely and unpleasantly said that it was 11am and that was the latest check out and could not be changed. I said that the young lady was more than capable of dealing with our check in. We were not insisting on this, I'd simply misread the email and it was not a problem. All this did was get us off to a bad start and we left with a bad taste. A smile or two at reception which is the first port of contact would not go a miss either. Our Superior Lodge was lovely. However behind the fridge, there was some rubbish from the previous guest. Not great. The bathroom is outdated with the shower screen over the bath and the shower itself poor. The use of space could be so much better and more luxurious. The accommodation is not cheap. We had booked ahead for dinner and for the leisure facilities. Due to weather etc we didn't get to the leisure centre until around 3.15. We had booked for 2.30. Once again, no smile, no warm welcome. We were told that if we went in, we'd need to be out by 4pm other wise we could wait. I appreciated there is a system and we went into the gym till 4 but it is just the lack of warmth and welcome that was missing. I used the toilets in the leisure changing room area and the young girl simply walked in, signed the sheet to say that the facilities had been checked and walked out without checking anything. We expected a better standard from this place. We emailed Portavadie. We were advised that it would be passed on to the Manager. I suspect it was not as we never received a response a month later.