Guest User
May 25, 2024
The most satisfying thing about our trip to Bali was the hotel. We stayed in three hotels of different styles, and specially arranged the Umana Hotel as the last stop. The experience of two nights and three days was great. We almost didn’t leave the hotel and just relaxed in the hotel. Enjoy, the hotel's service is very thoughtful and considerate. When you first arrive at the hotel lobby, the waiter takes the initiative to help you with your luggage, then takes you to sit on the sofa in the lobby, hands you a drink, takes your passport and goes through the check-in formalities for you, then gives you your room card and takes you to the shuttle bus. Walk around the hotel and introduce you to breakfast, lunch, dinner, SPA, etc., then send you to your room, and tell you to close the door at all times to prevent monkeys from entering. Two of the free fruits provided by the hotel were engraved with my name on the coconuts, and my name was also written on the handwritten welcome card, which made us feel very warm and considerate. While we were waiting for the bus in the lobby after check-out (the hotel did not agree to delay check-out because the rooms were full, which was regrettable because the flight was at night) the waiter took the initiative to give us mineral water and told us to contact them at any time if anything happened. To go to the beach, just make a reservation and the hotel will provide you with a special car to pick you up. The hotel facilities are very new and complete. The small constant-temperature pool in the room is very suitable for taking a dip at night. The breakfast is rich, especially the fact that you can order for free is great. The waiters are not only enthusiastic but also provide good service. The hotel services and facilities are first class. Special thanks to beautiful CITTA for her service.
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