Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 16, 2026|Standard Queen Room
Anonymous UserOverall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues.
However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant.
Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved.
I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.
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Price per night from:£79
Posted on Jul 18, 2026|Bed In A 4-bed Woman Dormitory Room
Alesia PThe location is very convenient—it’s only about a 15–20 minute walk from Atocha Station. I even walked back to the hostel alone at 2:30 a.m. and felt safe the entire way.
The staff were incredibly friendly. One of the nicest surprises was the free welcome drink, which I could enjoy at the hostel’s restaurant. Breakfast was also included in my booking, and it was a generous buffet with plenty of options to choose from.
A big thank you to the entire team for your kindness, for keeping everything so clean, and for creating such a warm and welcoming atmosphere.
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Price per night from:£22
Posted on Jun 6, 2026
MAZIN ALMUSHARRAFExcellent hotel with the best location, making it very convenient to explore the city. The staff were outstanding—friendly, professional, and always willing to help.
The only downside was that the bathroom exhaust fan was not working during my stay. Other than that, everything was great and I would happily stay here again.
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Price per night from:£169
Posted on Jun 1, 2025|Deluxe Suite
Latuoweiyawanglan
I stayed at this hotel for three consecutive nights. The room was very spacious and comfortable, and there was a supermarket conveniently located right outside. A particular highlight was their underground parking garage: the entry and exit points were very wide, allowing even large vehicles to maneuver in and out smoothly, and the parking spaces themselves were very generously sized. The only minor downsides were that the hotel facilities felt a bit dated, and the shower water pressure was quite low. However, the breakfast was excellent, offering a wide variety of choices. Overall, everything else was great – it was clean and the service was good.
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Price per night from:£130
Posted on Jul 27, 2026|Executive Queen Room with Lounge Area
Guest UserGreat location, very close to Goya station. Most of Madrid's main attractions are just a few stops away.
We booked a family room, which was spacious and well-equipped. One day we had the 'do not disturb' sign on the door, so no room cleaning was done. In the evening, a staff member brought extra towels and toilet paper. The drinks and snacks in the mini-bar were complimentary. Overall, we were very satisfied!
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Price per night from:£155
Posted on Apr 24, 2026|Comfort Room
da vidLocated in a middle-class residential area, the surroundings are quite peaceful, yet the hotel boasts excellent transportation links. The subway is just a five-minute walk away, and there's a bus stop right outside the hotel. You can even walk to the palace or take a bus from the hotel entrance. There are several supermarkets conveniently located just a right turn from the hotel entrance. Every staff member at the hotel is incredibly warm and helpful. There was a previous review mentioning an elderly person in their seventies being asked to pay extra and then being kicked out; that's simply a Chinese elder trying to take advantage and then twisting the facts when it didn't work out. It's completely untrue and shouldn't be believed. It's truly irresponsible that Trip.com would publish such a review along with photos showing people's faces.
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Price per night from:£140
Posted on Jun 2, 2026|Standard Room
Guest UserConveniently located near Chamartín Station with easy access to transport. The breakfast selection is extensive, but it can get crowded, so expect to queue. While the hotel is a bit older, it's clean, and the rooms are spacious.
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Price per night from:£113
Posted on Dec 7, 2025|Family Deluxe
Pinko_YHard Rock Hotel is conveniently located a short walk from Atocha station. The entrance has steps, and staff kindly helped with our large luggages when we went inside to ask. The lobby looks trendy and welcoming at check-in.
We booked a 4-night stay in a family room for two. Paying extra, we chose family room with two washing basins, as shown on their website and confirmed verbally at check-in. However, the room given had an extra rollaway bed set up and only one basin. After reminding front desk that we didn’t need the extra bed and specifically requested two basins, there was some delay—possibly due to language barriers. Eventually, the front desk agreed to rearrange our room.
We appreciated this gesture, though initially the staff seemed reluctant, repeating “it is set up like that” and showing blank faces. I had to be assertive to explain that the extra bed defeats the purpose of paying more for extra space. Hotels should understand that some guests pay extra for bigger rooms without needing extra beds. Flexibility to remove the bed would improve guest experience. If I had known, I might have paid less for a standard room.
In the end, they moved us to a room without the extra bed and with two sinks. While the staff handled this without smiles, they were friendly and responsive during the rest of our stay. This was my first time at Hard Rock Hotel, and perhaps cultural differences influenced the front desk’s reaction.
The room itself was spacious, clean, and well-appointed with tea, coffee, and a daily bottle of water. Though bar noise was audible from downstairs, it was not disturbing, and earplugs were provided. Housekeeping was always friendly and smiling.
Overall, Hard Rock Hotel has excellent facilities. I’m unsure if I’d return, but the quality of the hardware is good.
Hard Rock Hotel 距離 Atocha 車站步行不遠,10分鐘左右就到。門口有樓梯,我哋自行找了員工幫忙提行李入內。行入酒店大堂見時尚形格。
我哋預訂了四晚家庭房,比標準房貴一點因想多一點空間。並經酒店網頁宣傳圖見此房形有兩個洗手盆,我辦理入住時口頭提醒。但入到的房間已有多一張折疊床,且只有一個洗手盆。致電接待我哋二人不需要額外床,且特別要求兩個洗手盆後,因語言障礙可能溝通較慢,前台最終同意調整房間。
我哋感激有安排,但起初員工態度似乎有些抗拒,還說「額外床就是這樣安排的」,臉上毫無表情。我必須堅持解釋,多出來的床反而讓付費多出空間變得無意義。酒店應該理解或有單人住客會想選擇較大空間房形。能夠靈活移除或調整額外床會提升客人體驗。
最後,前台換了沒有額外床且有兩個洗手盆的family room房間。雖然當時處理時員工面無表情,但整體服務期間他們都友好且回應迅速。這是我第一次入住 Hard Rock Hotel,或許文化差異讓前台員工對這類服務顯得不自在。
房間本身寬敞乾淨,配置有茶包、咖啡及每日一支水。雖然能聽到樓下酒吧的聲音,但不影響休息,床邊還有耳塞。客房房務人員總是帶著笑容,非常親切。
總體來說,Hard Rock Hotel 硬體設施優秀,但暫時不確定會否再次入住。
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Price per night from:£233
Posted on Sep 15, 2026|A Bed in 4 Bed Dorm (Mixed Gender)
Sherene222The location was amazing and located right next to the Atocha station and subway lines. I stayed in a mixed gender 4 bedroom and everyone was respectful. I will flag that you need to bring your own lock as none is provided and your own towel. There is also no shared kitchen space unlike their Barcelona property. However, they excelled in planning daily activities for guests- great for solo travellers. Overall a clean and decent stay.
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Price per night from:£18
Posted on Jan 11, 2026|Twin Room
Quoc123Good hotel room, very nice morning buffet with lots of different dishes. Hotel's restaurant at late night also serves pretty fancy food. Also, I really loved the free water and drink dispenser there. Got myself lots of free hot milk and fruit flavor water there. Would really recommend this place!
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Price per night from:£81