Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Sep 3, 2026|Lagoon Pool Villa King
Guest UserTo sum it up, this was a nearly perfect vacation, and in my opinion, if you're looking for a quiet, tranquil, and comfortable resort experience, then Banyan Tree Sanya is the absolute best in Sanya! Beyond these advantages that surpass other hotels, Banyan Tree doesn't skimp on the expected perks of a luxury brand. First, the online claims of outdated facilities are unfounded; everything is in perfect working order. Second, regarding hygiene, even with a private pool villa nestled in the rainforest, I found the cleanliness to be absolutely up to standard! I was also quite satisfied with breakfast, especially the sour and spicy seafood noodles and the egg tarts – absolutely superb! And most importantly, the service. You can tell the front desk and concierge staff are genuinely dedicated; they are very patient and communicate and resolve issues promptly. Since it was our anniversary, they even upgraded our room when available, a big thank you to our butler, Youyou, for this wonderful hospitality!
Overall, this trip far exceeded my expectations, and I am extremely satisfied!
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Price per night from:£224
Posted on Sep 11, 2026|Classic Sea View High Floor 1 King
Luisayang
Overall, I'm extremely satisfied! Butler Lili proactively contacted us in advance and communicated with us throughout our stay, providing exceptional and thoughtful service. We were assigned the highest floor, and the room was spacious with a fantastic sea view. Most of the parent-child activities are free, like paddleboarding and the mini-train, which other places usually charge for, making it excellent value for money. I also want to commend the staff at the kids' club; when one of our tokens wasn't recognized, they gave us six new ones. Our little one managed to win the bag she wanted with those last tokens, which made her very happy. Generally, InterContinental gives me the impression of being very generous, not a stingy hotel at all. The experience was top-notch, and I'll definitely choose to stay here again next time I visit Sanya.
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Price per night from:£158
Posted on Sep 3, 2026|Grand Room - Twin Bed
Guest UserTraveling with family, we booked a twin room on the 11th floor. The room was quite spacious, enough for three people! There were many family activities arranged, but they felt a bit perfunctory, as it's not a dedicated family hotel after all. The butler only contacted us after check-in, and the welcome fruit was delivered on the second night. The butler service was great and basically accommodated all our requests.
I heard the Grand Hyatt's breakfast was delicious and plentiful, and it truly was! The breakfast definitely deserves high praise.
However, the low rating is due to the hygiene conditions. 1. The small bed had a takeout food smell, I'm not sure why. The next morning, my child's arm had many bites. We informed the front desk, and they arranged for pest control and a change of bedding. 2. The room had a pervasive musty smell, even the pillows, perhaps because it had been raining for a few days. The front desk arranged a room change to the 12th floor, but that room also had a musty smell, so we just gave up. They provided a dehumidifier, which is better than nothing.
Upon check-out, the hotel, feeling they hadn't satisfied us, offered either an airport transfer or lunch. Those who understand, understand the intention behind this!
Overall, it didn't meet my expectations.
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Price per night from:£144
Posted on Sep 5, 2026|Family Suite - 4-Person Occupancy, Superior Sea-View
Guest UserExtremely satisfied with my stay. The sea view was fantastic!
The weather was bad, so I stayed in the room the whole time and didn't get a chance to experience the pool. But this suite was truly excellent: clean, bright, and spacious. It had two separate bathrooms, and at night, the bedroom doors could be closed for privacy. Both rooms also had their own balconies. Although it's close to the airport and planes constantly flew overhead when on the balcony, you could barely hear any noise once the doors were closed.
The downside: The food at the executive lounge was a bit disappointing. There was a limited variety of hot dishes, and all the desserts were mousse-based, which were both heavy and not very tasty. Wouldn't some regular cakes have been better?
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Price per night from:£44
Posted on Sep 13, 2026|Premier Deluxe Room - Sea-View (Twin)
Davin.TSheraton Haitang Bay has lots of kids friendly activities throughout the day and a mini train to take us through the prooperties (it goes to the next door JW Mariott properties as well). The family bicycle is also useful to take leisurely stroll around. We got a free upgrade to a room with swimming pool right outside our balcony which is fantastic - the kids love it! Late in-room dining of wenchang chicken rice and seafood fried rice were also delicious. Great experience overall
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Price per night from:£67
Posted on Sep 14, 2026|Deluxe Suite - 2-Bedroom, Pool-View
GancuoniThis stay truly exceeded my expectations, largely thanks to the exceptional service from our butler, Xiao Jin. I have to commend her highly. From her proactive inquiries about any special needs before check-in, handling the check-in process, reserving our dinner table, to assisting with various requests during our stay, and even arranging airport transfer after we checked out – Xiao Jin was always patient, responsive, and meticulously thorough. Her attentiveness to detail was evident, never intrusive, yet always there when needed. The professional and thoughtful service made our stay incredibly relaxing and comfortable. I'm thoroughly satisfied.
The hotel's location is excellent, right next to Yalong Bay, specifically by the Yalong Bay Totem Pole. The surrounding area offers plenty of shopping and dining options.
While a few of the hotel's facilities were a bit underwhelming, it is, after all, an established high-end hotel with a rich heritage. Overall, it's highly recommended!
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Price per night from:£57
Posted on Sep 15, 2026|Deluxe Garden View King Room (Garden View+Open Balcony)
HuahuaziaifenxiangThis was my first time staying at Mangrove Tree Resort, and honestly, I was blown away by the service and the room type. Our butler was incredibly attentive too. The public areas are really beautiful. Staying here, you're just a 1-minute walk to the beach, which the kids absolutely loved! The pool downstairs was great too. For these two days, it was just a constant switch between the beach and the pool – the ultimate relaxing vacation. Even with the heavy rain, it was still very comfortable. This is definitely a hotel I'd come back to!
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Price per night from:£81
Posted on Jul 28, 2026|Yacht Bay King Room | Sunset View Balcony & Private Outdoor Hot Tub
Mermaid 周慧Overall, I had a really enjoyable stay at this hotel. It’s worth noting that the hotel caters primarily to Russian tourists, so much of the signage, tours and information are aimed at Russian guests. As an English speaker, this sometimes made things a little more difficult, but it didn’t stop me from enjoying my holiday.
When I arrived, I had a couple of issues with my room. The hot tub took over an hour to fill, and the water wouldn’t stay warm while it was running, so I wasn’t really able to enjoy it. The charging ports in the room also weren’t working, although the hotel kindly provided me with an adapter, which solved that problem. Unfortunately, the hot tub issue was never resolved.
The breakfast was very good, with a nice variety of food each morning. The swimming pool was also lovely—warm, clean and a great place to relax.
My biggest concern was the fish spa. I initially thought seeing a dead fish was just a one-off, but I noticed dead fish in the spa every day during my stay. That made me question how well the spa was being maintained, and I hope the hotel looks into this.
The staff were always kind, polite and helpful, and despite the few issues, I had a lovely stay overall. With a little more attention to maintenance, particularly in the fish spa and the hot tub, this hotel would be even better.
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Price per night from:£27
Posted on Aug 25, 2026|Superior Sea-view Twin Room
Guest UserOur family's stay in Sanya this time was a great overall experience. The hotel's location is excellent, making it convenient to get around, and it's very close to the beach, just a short walk away. The room was clean and tidy, well-equipped, and the bedding was very comfortable to sleep in. The staff were enthusiastic and polite, and responded promptly. The environment is quiet, perfect for seniors and children to rest. The breakfast selection was rich and tasty. Our comfortable stay definitely enhanced this trip. It's highly recommended for family travel, and we would consider staying here again next time.
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Price per night from:£53
Posted on Aug 15, 2026|Garden-view Double Room
patornI absolutely have to give a shout-out to Ella, the butler at Wanda Realm!
To be honest, the room facilities are a bit dated; you can definitely see the age in the bathroom and furniture. But that didn't detract from our experience at all, because the butler service was simply outstanding!
From adding her on WeChat to communicate our needs during check-in, to receiving daily thoughtful weather and activity reminders, every request was met with a prompt response. The butler even specially delivered a fresh fruit platter to our room. And at check-out, she had prepared Hainan specialty souvenirs. The attention to detail was incredible, making us feel truly valued and pampered.
Moreover, the hotel's outdoor environment is absolutely stunning! The sand on the beach is as fine as flour, the seawater is crystal clear, and every photo you take looks like a wallpaper. The complimentary travel photoshoot was an even bigger surprise; the photographer patiently guided our poses, and the results were simply amazing. We ended up buying a package of over twenty photos, which was far better than any roadside photographer – why even bother with a bicycle when you have a luxury car? (a Chinese idiom meaning 'why settle for less when you can have the best')
Honestly, I truly believe that without the dedicated efforts of these high-quality professionals, this hotel would struggle to operate so smoothly. The hardware might be old, but the warmth of the people makes up for it. I highly recommend this hotel to anyone who values service experience! We'll definitely be back! 👍
It's very close to the duty-free shop, so we had a great time shopping 🥰 If you're not an early riser, there's no need to buy breakfast; you can order takeout nearby 🥡 There's McDonald's and KFC.
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Price per night from:£43