MMaliniAsokanRamayana Resort & Suites – Our First Bali Anniversary Stay ⭐⭐⭐⭐
This was our first trip to Bali, and we chose Ramayana Resort & Suites in Kuta to celebrate our wedding anniversary. We stayed for 6 days and 5 nights, from 24–29 August, in a Grand Deluxe Room (Room 745).
The resort has a pleasant and relaxing environment, and the location is excellent. Everything we needed was within walking distance, including Kuta Art Market, restaurants, eateries and convenience stores. This made it very convenient, especially for our first visit to Bali.
The buffet breakfast was one of the highlights of our stay. There was a really good spread with plenty of choices, and we enjoyed the breakfast throughout our stay.
Although Ramayana Resort & Suites is a 5-star resort, we felt that some aspects of the room could be improved.
The bathroom was not as clean as we would expect from a 5-star property. It was still acceptable and usable, but the cleanliness could definitely be improved to meet the standard we expected from a 5-star resort.
There was also only one suitable plug point for charging mobile phones. Although there were USB ports available, they were not USB Type-C, which made charging modern devices a little inconvenient.
The biggest issue was the very low water pressure in the shower. We informed the front desk about it, but unfortunately, it appeared that no action was taken, and the water pressure remained extremely low throughout our stay.
Apart from these issues, the rest of the room was fine and comfortable.
Unfortunately, on our second day in Bali, we had a frightening experience while walking to dinner.
In front of Yan’s House in Kuta, two men approached us from behind and tried to pull the chain from my husband’s neck. My husband managed to push one of them, causing the chain and pendant to fall. Thankfully, the thieves did not manage to take the jewellery, and most importantly, neither of us was injured.
We immediately informed the resort about what had happened and asked whether they could assist by checking the CCTV from the neighbouring hotel, Yan’s House, as the incident happened right in front of it. Unfortunately, we were told that they could not do so and were advised not to wear gold jewellery while walking around.
We understand that the resort cannot be held responsible for an incident that happened outside the property. However, as guests, we would have appreciated a little more assistance or guidance following such a frightening experience.
Despite the unfortunate incident, we had a pleasant stay at Ramayana Resort & Suites, particularly because of its excellent location, good breakfast and pleasant environment.
That said, for a 5-star resort, we feel there are areas that could be improved, particularly bathroom cleanliness, shower water pressure, charging facilities and guest support following safety incidents.
For anyone staying in Kuta, especially first-time visitors to Bali, please be extra careful with your belongings and jewellery. Avoid displaying valuable jewellery, keep your mobile phone secure, and remain alert when walking around busy tourist areas. We were fortunate that neither of us was hurt and that our jewellery was recovered.
This was our first Bali trip and our wedding anniversary, so while we had many enjoyable moments, the robbery attempt was certainly a frightening experience that we will never forget.
A resort with a great location, excellent breakfast and a pleasant environment, but with some room for improvement to fully match the expectations of a 5-star property.
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