5-Star Hotels in Bali

This was one of the best stays we’ve had throughout our family travels. The hotel is very well located, offering beautiful, modern facilities, and the staff are incredibly friendly and welcoming from the moment you arrive. The rooms are comfortable and equipped with all the amenities you would expect from a 5-star hotel. The pools are clean, well maintained, and supervised by lifeguards, which gave us great peace of mind travelling with children. The kids’ club truly exceeded our expectations. Our children (aged 4 and 8) constantly asked to go back! There are two different kids’ club areas and a fantastic range of activities including duckling feeding, football, arts and crafts, musical chairs — and their absolute favourite: marshmallows by the beach. There is also a well-maintained and supervised water park, which was a big highlight. We also loved that bikes are available to rent for the whole family, allowing you to ride along the beachfront path past neighbouring hotels. Our only suggestion would be to offer baby seats for bicycles to accommodate younger children. Breakfast was extraordinary — a huge variety of fresh, high-quality options catering to all tastes. Finally, the hotel’s beachfront location is perfect, with several restaurant options nearby. Overall, a truly memorable stay for our family.

If you're looking for a beach vacation in Bali, Nusa Dua is definitely the place to be. This is our second time at this hotel; we stayed here 10 years ago. The hotel is certainly showing its age, even after a renovation, which felt quite subpar. Everything just seems tired. Regarding the rooms: The mattresses are uncomfortable. For a 5-star hotel, basic amenities are missing, like an insufficient number of towels per person, no children's bathrobes, and poor room lighting. There's a sofa bed in the room that unfolds, but it's terribly uncomfortable to sleep on, even for a child. The shower water smells like slime, and the floor tiles are slippery, with only one bathmat provided. The sink is very high, and there are no steps for children, despite the hotel positioning itself as family-friendly. Overall, the room is convenient and spacious, and the balcony is good. Regarding the pools: The beachfront area is great, with a shower and a shade canopy. It's fantastic to have such easy access to the sea. However, the children's pool with slides is a disgrace; half of the surfacing is broken and not repaired. The slides are uninteresting, and children barely spend any time there. The large main pool is open 24/7, which is convenient if you want to swim at night. Regarding the food: The breakfasts are varied, offering practically everything you could want. However, healthy food options are severely lacking. If you're on a diet, it's tough; there are few vegetables, though enough fruit. There's ice cream on the kids' menu. There's a cafe on site; I highly recommend trying the lobster, it's superb. Regarding the sea: The beach is close and large, with easy access to the water. The tides aren't as extreme as on neighboring beaches, but there's a lot of trash, and the staff doesn't clean it up. The hotel only hosts dinners on the beach. I saw a snake in the sea, and when we told the hotel staff, they just waved it off – a strange attitude towards their guests. On the premises, there are tennis courts and a gym. In the evenings, there's a theatrical performance, but I don't recommend the Kecak dance – it's very sad and lacks much of a show, mostly just talking. Bicycles are available on the property – I recommend getting them at 9 AM and riding left along the hotels and promenade; there are good beaches and hotels nearby, and it's a pleasant ride. Overall, the hotel offers decent value for its price (10,000 rubles/night). If you're paying more, I'd suggest looking into newer hotels nearby.

⭐⭐⭐⭐⭐ A Hidden Gem of Quiet Luxury If you’re looking for a true escape, this hotel is the definition of a peaceful, luxury retreat. Located quite literally in the middle of nowhere, it offers the perfect setting for a quiet and relaxing vacation away from crowds and noise. Despite its secluded feel, it’s surprisingly convenient and easily accessible from the airport, which makes arrival and departure completely stress-free. The hotel itself is stunning. The interior design is elegant and refined, and the rooms are absolutely beautiful spacious, comfortable, and thoughtfully designed with high-end details that create a true sense of calm and indulgence. One of the highlights of the stay was the yoga classes with a breathtaking sea view. Practicing yoga while overlooking the ocean was an unforgettable experience. Relaxing near the water afterward made it even more special. The food deserves special praise. Both dinner and breakfast were exceptional, with delicious, high-quality dishes and a wide variety of options. Every meal felt like a culinary experience. What truly sets this place apart, however, is the staff. The entire team operates like one big family warm, welcoming, attentive, and genuinely caring. Their hospitality elevates the whole experience to another level. I highly recommend this hotel to anyone seeking quiet luxury, exceptional service, and total relaxation.

This hotel apartment seemed wonderful at check-in. I even filmed a room tour, thinking 'wow, this is great!' But to my surprise, the next day was a completely different story. There was a huge blood stain on the duvet inside the cover – absolutely disgusting, truly revolting. And then I found a gecko in the wardrobe! I was furious. I reported the situation to the Trip.com concierge, who was quite helpful, but the hotel's response was just so-so, full of excuses and reasons. My overall experience staying here for four days was that the shower pressure was very weak, and at night, the live music from the shopping mall outside was incredibly loud. If it weren't for the hygiene issues and the noise, it would actually be a decent place for a multi-person family trip. This is my very objective review.

We loved this hotel, large clean rooms and beds with free bottled water, free minibar (3 cans of soft drink per day), and a great pool area with lounge chairs, floating cushions and a pool bar. I’m coeliac, and the breakfast was amazing. Eri was so lovely and helped me to order a gluten free breakfast every day, plus the selection was huge. The gym was nice, with water and towels provided.

This was an incredibly frustrating stay, hard to put into words. We booked a cliffside pool view room and even told the front desk at check-in that we wanted to be far from any construction. Yet, they assigned us the room closest to the construction site! We asked to switch rooms, and they gave us a connecting room with a small door, still no pool view. We requested another switch, and at that point, we just wanted any room that wasn't connecting. To our surprise, the room they gave us wasn't even in the cliffside tower; it was in building #2, probably a garden view room. I was physically and mentally exhausted. Trip.com's customer service was excellent, constantly communicating with the hotel, but the hotel clearly didn't care about Chinese guests or Trip.com, showing no response at all. What we booked was completely different from what we actually got, and they kept giving us unsuitable rooms, wasting our time and putting us through so much trouble. In the end, we just couldn't take it anymore and had to accept it. Avoid this place at all costs!

The room was exactly as pictured and described. The breakfast wasn't great; there was no congee with noodles, only plain congee, milk, bread, and coffee (which was decent when made fresh). The 'Seafood Carnival' was a disappointment. 🤔 It wasn't as good as the first convenience store to the left across from the hotel. That place has a huge seafood platter for just over 300, and it's incredibly fresh. The lobster and tiger prawns with garlic butter sauce are especially worth trying there. The hotel's seafood tasted like it had been frozen and wasn't very fresh, though the live music and atmosphere were a plus. The seafood platter shown in the picture is not from the hotel. What truly stands out is the fantastic service and warm smiles from every single staff member. They genuinely care, and I would definitely come back again.

We stayed at this wonderful hotel from March 18th to 29th and absolutely loved it! Great location, excellent and compact grounds, and friendly staff! 😇 We had the ”All-Inclusive. Basic” package, which meant we could visit all restaurants, including the à la carte ones, as well as the coffee shop with its top-notch coffee ☕️, the poolside bar, and the beach bar with its delicious coconuts 🥥 and rum ice cream 🍨😋🤤. I also want to highlight the à la carte restaurant ”Amarta” for its amazing dishes and desserts 🍰😋. As for the beach: there were always free sun loungers and umbrellas available, no matter what time we arrived 🙏, and the ocean here is probably one of the calmest on the entire Nusa Dua coast, as there aren't strong waves! 🌊 On the beach, there's a ”Water Sport” shack where you can find water activities for every taste! With our package, we even got free kayak rides 🛶. The hotel also offers bicycle rentals, which were free for all-inclusive guests. I also want to commend the cleanliness of all hotel staff; they meticulously wiped down the ceiling beams of the beach restaurant daily 😱, it was truly shocking! 👍🆒 I definitely recommend this hotel; it's worth every penny! 😍🥰😘❤️

Hotel service: Basically, it‘s very considerate. The reception staff will greet you during the dining process, but suddenly he will enter your room while cleaning the room. I don’t know it because I was in the pool and just forgot to hang a do not disturb sign in the entrance door. Also the staff will regularly calling you, for example, knowing that you are going to check out the next day, he will ask you what arrangements you have on the next day. Also, knew that you booked the spa and they would call you again. But there is a mistake that half of my swimming pool was not filled with water the next day. I didn‘t know how to solve it, so I asked the staff to find someone to deal with it. Then I called a total of three times and saw a worker observing my pool and I was very surprised. Unexpectedly, they didn’t send the staff, that is, the waiter at the front desk, to explain to me that I had made three calls, and my three calls were within half an hour to nine words in total. It was not better than a reasonable time for them to deal with things, although there was no water in the room I rented. It‘s a serious problem. I’m surprised that they don‘t send waiters. It’s because I communicated with that worker. The worker didn‘t know English. He wanted to use a telephone translator to communicate with me. I was just asking him a very simple question, that is, when can I fill up the pool of water? He didn’t seem to understand. I think that since a guest has called three times, he should actually send a staff member. In the end, I saw that the water in the pool was slowly pouring back, but if it was really to the extent of Infinity Pool, I remember that it was after sunset. This is a beautiful thing. Facilities: What surprised me about the facilities is that it has a 24-hour fitness room and a treasure drink. In addition, it has a beach chair with sun umbrellas and a view of the sea by the pool. I appreciate it very much. As for the Spa, I think the price is too expensive. It‘s 10 times different from the price of going out on the street. Food: In terms of food, I really appreciate the different styles of breakfast. Although it is a buffet, every detail will change. One of the selling point of his breakfast that I like is that the color is very colorful. It is really first-class. The nutritional value of the food is very high. It is definitely not an ordinary buffet. There are some cereals, such as oats, dairy, soy milk, and some vegetarians’ favorite sweet potatoes, red bean buns, etc. As for the seaside restaurant, I also tried their pizza and buried beef fillet. The level is qualified. As for the food in the restaurant, I think it‘s full enough. There are also snacks on the first plate, which makes me very surprised. Surprised 酒店服務：基本上非常之貼身無論喺用餐嘅過程喺出入reception職員都會問候你，不過有啲突然係佢會喺清潔房間嘅時候行入你間房而我係唔知道嘅因為我喺出邊泳池只係我忘記掛一個請勿打擾的牌，然後職員會定期打電話給你例如係知道你第二日要退房會問你聽日有啲乜嘢安排？即係交通上嗰啲同埋知道你book咗Spa佢又會打電話嚟提你，但係有樣美中不足就係第二日我個泳池啲水冇咗一半，我唔知點解我就叫職員搵人處理，然後我仲打咗總共三次電話先見到有工人喺度觀察我嘅水池而我好驚訝，佢哋竟然冇派到職員即係前台嘅服務生過嚟同我解釋仲要我係打咗三次電話而我嗰三次電話係總共係喺半個鐘頭至九個字之內打嘅自問都唔係比一個好唔合理嘅時間佢哋處理件事，雖然冇池水呢件事喺我租呢一間房間裏便其實都算係一個幾嚴重嘅問題我話驚訝點解佢哋唔派服務生過嚟？係因為我同嗰個工人溝通嗰個工人原來係唔識英文佢要用電話嘅翻譯器去同我溝通我只不過係問佢好簡單嘅問題就係幾時先可以斟返滿啲池水佢都似乎聽唔明我認為既然個客人已經打咗前後三次電話嚟佢其實應該要派個職員過嚟了解一下件事最後我見到啲池水係慢慢斟滿返，但係要真係針到Infinity Pool嘅程度我記得係日落之後嘅事啦呢件算係美中不足嘅一件事。 設施：設施方面令我驚訝就係佢有廿四小時嘅健身室同埋裏面有寶礦力飲另外就係佢有有太陽傘嘅沙灘椅喺池邊仲可以望住過海呢樣嘢我係非常之欣賞至於Spa我就覺得價錢太過貴啦，根本係同出去大街嘅價錢相差10倍 食物：食物方面我非常欣賞佢早餐會轉唔同嘅款式雖然都係自助餐但係佢每個細節都會有變化而佢嘅早餐有個我好鍾意嘅賣點就係個顏色係非常之色彩繽紛用嚟影相打卡真係一流同埋啲食物個營養價值好高，絕對唔係一般嘅自助餐佢係有一啲穀物啦燕麥啦奶類亦都有豆奶啦，亦都有啲素食人士鍾意嘅番薯呀紅豆包啊等等至於海邊餐廳我亦試咗佢哋嘅pizza同埋牛柳水準係合格的至於餐廳嘅食物我認為係夠飽肚的亦都有附送頭盤小食一點令我非常驚訝

A wonderful hotel close to the river and jungle, very quiet and with beautiful nature. The hotel stuff is exceptional friendly and helpful. The food is very delicious and the restaurant stuff very nice, helpful fullfilling your requests. We felt extremely welcome there. We highly recommend this hotel to anyone 🤗Thank you so much for having us. Mr. Dominik and Ms. Joanna