Hotels in Tiergarten, Berlin

Very large, tastefully furnished room. The hotel's ambiance is elegant and cozy. I felt very comfortable and will book the hotel again when I travel to Berlin. The only drawback: Unfortunately, there's no walk-in shower; you have to climb into the bathtub. The breakfast is excellent – ​​extremely attentive, personal service in a peaceful atmosphere.

I really want to give this hotel a great review! The front desk staff were patient and welcoming, making me feel right at home. The room was spacious, quiet, and very clean. The location is super convenient with easy access to the subway and buses, and it's even within walking distance to the Brandenburg Gate. Sony Center's night views are right downstairs, which is a big plus. The breakfast quality was excellent, with salmon and another type of fish, and a good variety of dishes. The freshly squeezed juices were a nice touch! There are also plenty of great restaurants nearby, and being next to the Mall of Berlin makes shopping incredibly easy!

We chose this hotel to escape the summer heat with our baby, expecting the level of service and professionalism that comes with the JW Marriott brand. Unfortunately, our experience was disappointing from the moment we arrived. We checked in at around 4 PM and were greeted by a very long queue with only one receptionist serving guests. The wait exceeded an hour, and even after reaching the front desk, the check-in process itself took an unusually long time. The biggest issue came when we were informed that the room we had booked was still occupied because another guest, described as a premium member, had not yet checked out. Regardless of the reason, we had paid for that room and expected it to be available at the guaranteed check-in time. Guests should not have to deal with operational issues that are entirely within the hotel’s control. As a temporary solution, we were placed in another room while waiting for our booked room to become available. We ultimately had to wait around five hours before we could finally move into the room we had reserved. This was especially inconvenient while traveling with a baby and disrupted the first day of our stay. The hotel did offer a late check-out as compensation, but that did little to offset the inconvenience, wasted time, and frustration caused by the situation. The issue should never have happened in the first place, and the recovery fell short of what I would expect from a luxury hotel. Overall, this experience was far below the standards I associate with JW Marriott. I hope the hotel improves both its check-in operations and the way it handles situations where booked rooms are not available as promised.

Location: Quiet in the middle of noisy. One minute out is the U-line subway station and bus station, and it takes ten minutes to walk to Berlin Brandenburg Gate. There are shopping malls and supermarkets within a five-minute walk from the hotel. Environment: The room is spacious and clean, and can cook (pots, tableware, seasonings, dishwasher, washing machine and refrigerator are all very useful) Very good hotel, stay here next time you come to Berlin.

The transportation is quite convenient. From the airport, you can take a train to the station, and then a few bus stops will get you very close to the hotel. The hotel is very large, but the self-check-in system is difficult to use, even worse than the self-service systems at small hotels in China. The breakfast is delicious, and the dining area is as big as a university canteen.

Came here for the second time. The hotel is very good, and the German service is really great! The location is also very good, so close to the subway station, I highly recommend staying here! Anyway, I am very satisfied!

This business trip was to go to the exhibition, because this hotel is the closest, so I chose their home, the first foreign hotel. The overall feeling is not bad, mainly close.

After really looking forward to staying at this place, I was a bit disappointed. It is clear they lack in maintenance staff and also some housekeeping. Though the facade of the hotel looks beautiful and staff is really friendly, the rooms just gave me 'the ick'. After checking in and being sent to a one person room (I booked a double room), so it was a messy start. They apologised and offered to bump me up a category, which was really nice! When I came in the new room, I noticed some questionable spots in the carpeting. Like the kind where you do not want to guess what it may be. As it was 2 am by that time, I went to sleep and showed pictures of the room the next day. I was offered to change the room. I did later that night after being out with my friends. When I woke up the next morning, I wanted to take a shower. The showerhead was filthy however. That led me to do another check of the room, finding similar issues as before. I called staff to have the shower issue fixed, which they did. It was actually exchanged for a new one. At checkout the next day when asked about my stay, I said I wasn't impressed. Then I got told I should have told them so I could have changed rooms... I was too exasperated to explain that switching rooms 2 times for a three night stay was already annoying enough. I was also told to come back in a year as 'maybe I will be lucky and get a refurbished room then'. Which was a weird joke to make. Other than that, great hotel, they have amenities and all you could want and the staff was really friendly!

Ich habe gestern eine Nacht in diesem Hotel in Berlin verbracht und war wirklich positiv überrascht. Schon beim Check-in wurde ich freundlich empfangen, alles lief schnell und unkompliziert. Genau so sollte es sein. Das Zimmer war sehr sauber, modern eingerichtet und angenehm ruhig, sodass ich richtig gut schlafen konnte. Besonders gefallen hat mir, dass alles gepflegt und durchdacht wirkte, nichts war abgewohnt oder lieblos. Das Frühstück war ebenfalls top – gute Auswahl, frische Produkte und für jeden etwas dabei. Auch der Service war aufmerksam, ohne aufdringlich zu sein. Die Lage ist ideal, man kommt schnell überall hin, egal ob geschäftlich oder privat unterwegs. Insgesamt ein rundum gelungener Aufenthalt. Ich komme definitiv wieder und kann das Hotel absolut weiterempfehlen.

Room was OK. Clean at first glance, but otherwise so-so (e.g. completely dusty under the bed, shower head very calcified, unpleasant smell from the bathroom). Very small, you had hardly any room to move around and not in the bathroom anyway, so not suitable for tall people. Overall, it was OK for the price. Definitely suitable for a party holiday in Berlin, less so for a couples holiday. We didn't eat the food.