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5 star

InterContinental Hotels Bordeaux - le Grand Hotel
4.4/5112 Reviews

InterContinental Hotels Bordeaux - le Grand Hotel

Bordeaux City Center Bordeaux|1.06km from Lily Blake
Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.

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Top rated hotels in Bordeaux

Searching for hotels near Lily Blake? Compare room rates and reviews to find your ideal stay.
Mercure Bordeaux Chateau Chartrons
4/579 Reviews
Breakfast is very good. The chef orders it now: omelet, shredded cheese, vegetables, mushrooms, etc. It's great. Other kinds of bread, fresh juice coffee tea. Meat has sausages, bacon. Peach apple, cantaloupe, pineapple and other fruits, a kind of Danone fruit yoghurt. All in all, including early value
Hotel de l'Opera
3.5/548 Reviews
Bordeaux City Center
This is a mixed review. This hotel is a great place to spend a night or two in Bordeaux. You are close to everything. The hotel is reasonably priced. The hotel is VERY clean. The rooms are VERY clean. One checks in at Four Sisters Hotel around the corner by L'Entrecote. As it was not explained to me I will explain. Leave the lobby of the Four Sisters Hotel turn right. At the next corner turn right the hotel is short way down the street on the left across from side of Opera House. I would not recommend this hotel for anyone handicapped. Don't let the scond door slam. The rooms are beautifully compact. I mean small. Good bed. Good bathroom. Remember all super clean. There is no place to put the soap down. Only 1 towel was weird. I was unable to charge cell phone even with correct adapter in strange French plugs in room. Excellent internet. TV signal made TV unusable. Great value if staying a few days and planning on not sitting in. I would stay again.
Hotel des 4 Soeurs
3.6/577 Reviews
Bordeaux City Center
I recently had the please of staying in this hotel. The location is fantastic - it's right in the center of Bordeaux, very close to all the main points of interest in the city and also smack next to the tourist information office. The rooms are spacious, clean and comfortable. The staff went out of their way to help me, even though they had no obligation to do so. Thank you so much for making my stay so enjoyable!
Villas Foch Boutique Hotel & Spa Bordeaux
4.7/567 Reviews
First time in Bordeaux, we booked a nice room here. Honestly, we're lucky enough that we're used to staying in top hotels, and this place blew us away. I'd go back to Bordeaux just to stay here again. The term ”boutique hotel” is so over-used these days, but Villas Foch is truly a boutique hotel. It's small, independently operated. In a nice quiet residential area. The service was off the charts. Everyone was so friendly and helpful to us. The hotel itself is absolutely gorgeous inside. I have no idea who the designer was, but huge kudos to them. The rooms are gorgeous, common areas are gorgeous. Breakfast was great. The bar here is great. Room was super comfy, bed was comfy, AC was great. The staff could not have been better. Like everyone went out of their way to make sure we were having a good time. Really, I can't recommend this hotel highly enough. Huge thank you to the staff here, we had a wonderful stay.
InterContinental Hotels Bordeaux - le Grand Hotel
4.4/5112 Reviews
Bordeaux City Center
Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.
Hotel Indigo Bordeaux Centre Chartrons
4.2/554 Reviews
The hotel is situated in a wonderful part of Bordeaux, in the centre, on the river and right next to the tram stops. There is a large underground car park where you can park and forget the car for a few days. The staff at Reception and in the Restaurant are really nice and helpful. The rooms are spacious and very comfortable and quiet. There is a restaurant and also plenty of other options within walking distance.

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