Cape Grace, A Fairmont Managed Hotel

We spent 5 nights at Cape Grace. It is a lovely hotel with excellent customer service. The staff learn your names and preferences. Our room was beautiful, quiet, comfortable and spacious. The hotel's location in the V&A waterfront area was perfect for our needs. We could walk to the ferry to Robben Island in 10-15 minutes. The Hop-on/Hop-off bus also has a stop nearby. The included breakfast was delicious. We ate dinner at the hotel on two nights and found the food very good. I definitely would stay here again.

Cape Grace Hotel is not just a place you check in to, in order to sleep and store luggage. They have fully accessible rooms, as well as lifts to all floors, free WiFi, are child-friendly, and are ready to accommodate your reasonable hospitality needs at all hours! 112 rooms (signature and junior suites) have everything from: Fresh white paint base paired with African botanical hues (watch for burnished oranges and greens), to Textured textile wall accenting; Classic modernist panelling, to Secreted-away storage and in-room essentials; Plush furnishings in perfect condition, to Spaciousness, and Symmetrical architecture and decor alignment. In all the functional ways that matter, Cape Grace Hotel remains equal to the qualities of global five-star hospitality and its own unique history. Fairmont Hotels & Resorts’s management has brought the dignified grand dame of the waterfront into its cosmopolitan era though, in a way that sets it up as not just classy but also cool. Come sunshine, the facelifted Cape Grace pool area accessible to all guests, will be one of the hottest hangouts in the city. Striped loungers and umbrellas, cabana awnings, bright towels, wicker and rattan chairs and sofas, and a roomy outdoor bar primed to serve you creative cocktails, is a setup inviting sunscreen, soft tunes, and poolside stays till sunset.

I can’t say enough good things about this hotel. I love starting with the employees because the employees can make or break a stay no matter how nice the hotel is. This hotel is almost perfect. My only complaint about this hotel is the size of the bathroom shower and toilet area. Other than that—perfecto!!! The employees are amazing in every way. Your name is remembered from the moment you check in and they’re respectful of you and do everything they can to please you. The rooms are spotless. Daily maid service is excellent. Walking distance to so so so many things.I would highly highly recommend this hotel if you’re staying in the area.

The Cape Grace Hotel is elegant, yet comfortable, with an absolutely outstanding staff. The public rooms are beautifully appointed, and the guest rooms provide the most relaxing experience possible. Although our stay was just the beginning of our South African adventure, it was difficult to leave the hotel. Highly recommended.

Located at the V&A Cape Town waterfront, this newly renovated hotel is in an ideal spot to explore this amazing city. Arrivals through the security are announced to concierge team to expect your imminent arrival. The welcome is so warm from all the team at Cape Grace, nothing is too much trouble and the smile and enthusiasm is truly heart felt. The front desk is so warm with the welcome, the hospitality team in the library and restaurant are awesome. Attention to detail from housekeeping is magic. We intend to visit Cape Town again and for us The Cape Grace will be our hotel. Congratulations to the Team at Cape Grace on the launch and the undoubted success it will bring.

This is simply a warning: Late in 2022 I had booked five nights at this property through Tablet Hotels for a trip in the first few months of 2023. Upon arriving in Johannesburg, I found an issue with my eye; after visiting an ophthalmologist, and then retina specialist, it turned out that I had to return home for emergency surgery. The day I was supposed to fly to Cape Town check into the Cape Grace, I ended up flying home. As soon as I realized that I had to depart ASAP, I contacted Tablet Hotels to let them know that I had to leave S. Africa due to an emergency; I did NOT want to cancel, but simply re-book at a later date (I was already returning the next month). Repeat: I did NOT want a refund, I simply wanted to move the date. Tablet Hotels contacted the Cape Grace, who informed that they would not even consider re-booking me, and that they would be keeping my money and I would not have the room later. Which is nice for the hotel, as they would be able to resell the room a second time. Two lessons: 1) Book a room at the Cape Grace at your own risk. I was out several thousand USD*, and it was a bit surprising and a lot disappointing. 2) If you DO book the Cape Grace, do NOT prepay and...DO take out travel insurance. Because they don't care about reasonability, they only seem to care about taking as much money as possible in whatever way possible. This is typical of S. African banks, but I expected more of a hotel of this "caliber." You've been warned. A much more budget-conscious alternative would be the V&A Waterfront hotel - many rooms have simultaneous views of the harbour AND Table mountain, and you can even wave over to the Cape Grace! :) *Sure, if I could afford to book this property, I could afford to "lose" the money, but it was just surprising that it would be lost due to greed, as there was no way the hotel wouldn't have been able to resell my room, at a HUGE markup from what I had booked months in advance.

A lovely hotel. Don't know if we got upgraded but our room was one of the best I've been in and the largest; it was probably a corner room. Had everything. Breakfast was good. We ate in the restaurant which I enjoyed but my wife didn't; too many flunkies doing nothing, weird menu, duck was tough. I do agree however that there was no atmosphere at all in the restaurant. Staff all excellent and friendly.

Spent a week at the Cape Grace, at the beginning of December. An absolutely beautiful stay. All the staff were so wonderful and delightful and so welcoming. The room was fantastic, The breakfast was wonderful, almost anything you could wish for.

Beautiful hotel on the waterfront in Cape Town, loved the location! Can walk to so many things. Hotel is lovely, sadly though they were closing right after we left for a huge renovation. I'm sure it will be lovely but was sad to hear from a few of the staff that they would be losing their jobs and not sure when they would reopen to get their jobs back.