Hotels with Bars in DeSoto County

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

The first room offered had a broken and unusable shower which should have been noticed if the room had been properly cleaned. Bath had black hairs in it. Second room was on other side of building so was facing the road and noisy. The bed was comfortable but felt damp. The fridge had broken shelf bits in it, and the micro door lock very hard to open. If you asked at Reception, you could get complimentary bottled water. The lady on late afternoon evening was friendly, but the breakfast team most definitely were not. Breakfast was limited with burrito and baps/croissant with ham/cheese that you could warm-up in the micro if you like that sort of thing. Oatmeal, toast or bagels otherwise. There wasn't any milk for tea but they did have Earl Grey.. The hotel was not spotless but there were drums of wipes by the lift which was good so you could clean things for yourself. The gym was small but kit was OK with two treadmills, a stepper and electronic barbells.

Everything was great. I need a very firm mattress to sleep on and the mattress was very comfortable to my daughter but was not as great for me for a full night of sleep. I seriously think I would have been better if I slept on the floor. I think there should be at least one room with very firm mattresses available for one bed in case they are needed. 😂🥰. Also I asked on the first morning about having the deadbolt fixed as it would not lock on my door. The lady at the desk said maintenance would fix it and when we came back later that night it still was not fixed. So all we had was the safety latch. The staff was very polite and everything else was great.

This Hampton Inn DOES NOT represent the Hampton Inn Brand whatsoever!! And I have stayed in Many Hampton Inn's! Does this particular Hampton get a pass because it's located in a part of Memphis that has seen a lot of wear and tear? Absolutely Not!! Filthy elevators, and once in our room needing to use the restroom and seeing URINE on the seat of the toilet was a HUGE Deal Breaker in my book!! Granted, it was a small dot *which I took care of myself with a wash cloth and hand sanitizer but there is absolutely No Excuse for this! The bathroom floor had layers of dust and white specs of paper mopped into the corners. My husband tried to take a shower, but the shower door (which is on steel rollers) kept sliding open! Really?? I went downstairs to purchase a regular size candy bar from their snack bar area and saw the price of $2.75 for it. Needless to say, I took a pass on that. Obviously some ”price gouging” going on here. They are listing this hotel at $155.00/night. This hotel does NOT warrant that kind of pricing. If any good can come from this review, it would be to have someone from their corporate offices to read this! If you read this and feel the need to stay here anyway, do so at your own risk! And stay away from Room #308.

Located in Olive Branch, Hampton Inn Olive Branch is within a 5-minute drive of Cherokee Valley Golf Club and Olive Branch City Park. This hotel is 14.2 mi (22.9 km) from Graceland and 12.6 mi (20.3 km) from University of Memphis.Be sure to enjoy recreational amenities including an indoor pool and a fitness center.A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.Make yourself at home in one of the 111 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

This hotel was very nice and well-maintained. It was clean and updated. Staff was friendly and willing to help. Breakfast was fresh, warm and good quality/selection. I would recommend this location for a comfortable and clean nights stay.