Henderson Hotels with Airport pickup service

Hotel environment is very beautiful, the room is not bad, our family has two rooms for two, the middle door can be opened, very convenient, the reception is also courteous, but the room key is late, it is very tired at night, run back and forth. It was not easy to use four times. Later, the maintenance personnel came to give me a key to change the key. It’s weird and it’s too much!

The check in process was quick and even though the hotel is huge there are plenty of signs to find your way to the right elevators and get to your room. The room was really nice, clean and the beds were comfortable. However when we went to use the shower as soon as I touched the handle it broke so I suspect the previous occupants broke it and just placed it back together. I called the front desk right away and they said someone would be right up .... we waited about half hour and then called again and spoke to someone else who said the carpenters dont work at night so no one was coming and they will fix it the next day... we were only staying the one night and she said not to worry when we checkout we wont be charged for it, but it was annoying having a broken shower handle and having to wait around for someone that obviously was never coming. Also I am still waiting for my deposit to be released so hoping they havent now charged me for what was already broken. We enjoyed the ****** and food options in the Luxor. But when we checked out the next morning they said they would help us out with some vouchers and they sold us on discounted tickets to see cirqu du solei. After we paid for the tickets we were told we would receive an extra discount/partial refund and have to pick up the tickets by going to another location and listening to a presentation. He told us not to answer any questions to make it as quick as possible so should only take an hour. I admit we thought this was strange but he told us the hotel had opened a new resort and this wad just there way of trying to get everyone to see it and hope they will stay in the new resort in the future. So we got an uber to the place and it seemed dodgy, the staff ushered us in and gave us a form to complete, I refused to tell them how much we earned and they didnt like that. So after another lady came over and tried to convince us to tell them they accepted we wouldnt tell them but they said they wouldnt give us the presentation or our gifts because of it. We filled in another form or declaration and managed to get our money back but the whole experience was horrible and was a huge scam. 100% avoid any vouchers or discounts as the hotel staff are just trying to hustle you and get all your information, it is a pyramid scheme trying to sell time shares and we were lucky we got out of it, although it was not an enjoyable part of our holiday and the uber ride there and back was a waste of money. I wouldnt stay here again. There are nicer hotels and resorts all along the ***** that are in better locations.

good location, large carpark, the room was also large..

Great value in a great location. It’s not as sleek as the newer hotels but it’s got its own charm - especially for those who have been to Vegas over the decades. The Tournament of Kings dinner and show is a must. Game was surprisingly nice and the buffet was good value for what you can find on the *****.

This is a very late review. I stayed here in March 2020, pre Covid. I love Henderson hotels for the safe neighborhood and no smoke unlike the hotels on Vegas Strip. My go to was always TownePlace Suites, their sister property in the same area. SpringHill did not disappoint. Perfect coffee, large rooms, great breakfast buffet. I am torn on which one to choose if I visit Vegas again. Cannot go wrong with either.

My husband and I came to Hilton Lake Las Vegas to spend our 7th wedding anniversary. Check in went very smoothly. Shortly after our check in we received a complimentary bottle of champagne and chocolate covered strawberries. It was a very welcoming surprise which we genuinely appreciated. We had booked a couples massage at their spa and were very pleased with their services. It was quite relaxing and exactly what we needed! Our room was very clean and quiet. We ordered in room service for breakfast and the food was very much to our liking! We’ve stayed at this resort several times prior and have always been pleased with our stay there. We will definitely be back!

It is equivalent to the domestic Hanting Express Chain, with simple breakfast, bread, milk, orange juice, coffee and eggs. The parking lot is huge. Room facilities are average and relatively old. There is an American restaurant and bar opposite. The front desk clerk was ok and friendly.

My first trip to LV in decades and my wife’s first trip. Room size was really the only positive throughout. Service was average, food was below average and everything including the tipping culture, had gotten pricier… Mini bar had sensors for all items and if removed for 3 seconds (like I did) it is automatically charged to your account If you’re not paying attention to your bill (they hope) then too bad, so sad… resort fees are 45 per night, which allows you to use the facilities, ice and toilet paper. Rooms do not have any personal care items, slippers or even a kettle to boil you own water but they do offer 22 usd bottles of smart water for purchase.

First trip to Vegas after wife passed last August. Chose this hotel because it was the first place we stayed downtown. We had been coming to Vegas for many years and started to stay downtown. We have stayed here many times over the years. I checked in at 5:00 about on July 31 and stayed to August 4th. Check-in was fast and easy. The employee at check-in was ok. I spoke to 2 other front desk employees during my visit. Once to get a boarding pass printed off. Lin I believe was her name she was excellent and very friendly fun to talk to. Also at check-out at 3:45 AM. Another very friendly person considering the time. Check-out was simple. Food: Ate both at Magnoils and the Chicago Brewery. Had breakfast at Magnolis the food and service was great. Chicago Brewery was also excellent. Had Chicago Dog is was excellent. The bartenders were very friendly and fun to talk to. Loved being able to play video poker and eat and have a few beers. Very pleasant experience. Beverage service: Not a big drinker, but the severs were excellent and friendly. For me they came often enough. Table Games: Did not play much they seemed friendly what I observed. $10 and 15 table limits. I was there during the week. During the week table games close from 4AM to 8AM. Room: I was on the 5th floor by the elevator. Nice and close. I was on the quiet side, which is nice, but did not matter to me. Room had a coffee maker. One of the 2 elevators were out, but could use the service elevator so it did not make that much of difference. I did not have any real issues. My floor was very quiet and did see hardly anybody. When I arrived my room was very clean and did not have any housekeeping come into room, Did not feel it was necessary. The housekeepers I ran into seemed friendly. No issues in my room everything was great, beds were fine. ****** itself was clean for the most part, and the service friendly for me. A variety of machines new and old. I did not sit at either of the bars. My observation was people were having a good time. I had a very pleasant stay considering the situation. It was difficult without my wife, but the friendly staff helped. As everyone knows of course no resort fee and 4 Queens' is right in the middle of downtown. I would stay here again if I decide to return. Thanks again to the staff.

I work in television production, and I'm responsible for my crew's accommodations while on the road. I'm beyond impressed with the Homewood Suites by Hilton Henderson. It's very rare to say that, but in this case, they have bent over backward to help us secure what we need for our shoot. Porsha, in the sales department, could not be more pleasant or professional. She manages to keep up with our requests, in the nicest way possible. Keep doing what you are doing over there, Homewood Suites Henderson. We appreciate you!