Guest User
September 3, 2023
Stayed here for 1 month, 2 weeks with just myself and my daughter, then my husband came to join us for the last 2 weeks. Cannot fault the hotel or the customer service we received in any way!! Massive thank you to Maria on reception, this lady works absolutely tirelessly and always has the biggest smile on her face!! A huge asset to the hotel, she made me feel welcome, when a couple of small issues happened with the room, she personally sorted them so quickly and I can’t thank her enough! The rooms were clean, our cleaner was lovely (dark curly hair, usually tied up in a low bun) - sorry I didn’t manage to get her name, but we were in room 306 and she was the only lady to clean our room whilst we were there. Like Maria, she always had the biggest smile on her face and always stopped to chat and did a fabulous job on our room! The waiters/waitresses gave great service round by the pool during the day, even in the heat, they where up and down constantly with smiles on there faces!! The exact same can be said for the bar staff on a night, one of the guys (talk, spikey hair and glasses - again didn’t get his name) would walk straight over and ask if we wanted our usual drinks, which was a lovely touch and he was always happy to change coins into a 2€ for the claw machine my daughter was obsessed with! (Not bad though as you win a prize every time, so kept her entertained). Pools and pool area were kept spotlessly clean! Location was amazing too!! Can definitely recommend the car hire company next to the ideal bar, we had a car for 3 day from them. Thank you so much for an amazing holiday!!