Guest User
July 21, 2021
An impressive stay. I stayed at the Southwest Hotel in Kunming on July 18, 2021. I stayed on the second floor of the VIP building. Because the smell of smoke in the room was too strong, I couldn’t stay there. I applied to the front desk for a change and vacation, and an additional 100 yuan was charged for upgrading the room. , switched to 81007! After checking in, I used my own tea set to drink tea. Because the table was too slippery, I used a hotel towel to put it on the table to prevent the tea set from falling. The waiter who was cleaning the room told me not to get tea on the towel. If it can't be washed off, it will affect the next use. I immediately took off the towel spread on the table and gave it to the waiter, and told her that I didn't know before, but I just put it on now. It should be possible to clean it after taking it, so the waiter took the towel back without telling him that there would be an extra charge for dirty towels. On the night of the 19th, I had something to do. I paid for an extended stay but did not stay in the hotel. I handed my room card to the front desk around 7 o'clock and told me that I had something to do and checked out and left the hotel. Everything was normal!
I received a deduction message of 556 yuan at noon on the 20th. I was very surprised. The accommodation payment had already been paid and was not in arrears, so why was there still a deduction. After calling to inquire, the receptionist said that two towels (one face towel and one square towel) were soiled and they would be charged 300 yuan! (As evidenced by the deduction information), I told the front desk clerk that the tea stained two towels when I was drinking tea. I also handed it over to the waiter at that time, and the waiter did not tell me about the fine. Fortunately, I haven't left Kunming yet and it's not far from the Southwest Hotel. I went back to the Southwest Hotel to ask about the specific situation. The front desk told me that it was the two towels, so I had to deduct 300 yuan. The front desk was also very attentive and patient, saying that it was not handled by them. , they immediately helped me contact customer service to understand the situation. The supervisor who came later told me that I would be fined 300 yuan. I asked them to check the price standard. If it was really damaged and could not be used, I would pay the price according to the price. But I accidentally soiled two towels. The subsequent negotiation with this supervisor made me very funny. There was no standard for a 300 fine. Later, when I saw the prices as shown in the picture, I asked the supervisor why I would deduct 300 for the two soiled towels, one was 20 and the other was 30. I was told that they also have the hotel logo printed on the towels, which is not the price mentioned above. Later, he said that it was the standard set by the leader, which required triple compensation of 150 yuan for two towels. I asked you to bring your leader’s standard of triple compensation. If I were to compensate according to the standard, the standard has yet to be seen. After discussing with the supervisor over the phone, they finally deducted 50 yuan as compensation according to the price list. I did soiled two towels, and it was understandable that I would be compensated according to the price due to the impact on use. It was just that the negotiation for deduction of money was baffling to me.
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