Xi'nan Hotel

Facilities: The facilities are somewhat similar to the Atour Seasons style (Yingbin Building). I feel that the Yingbin Building is a side building. The hotel rooms have relatively complete internal facilities, and there are also laundry rooms, which refreshes the impression of state-owned hotels. Hygiene: Hygiene is average, but overall it is tidy and there are no obvious shortcomings or shortcomings. Environment: The environment is okay, the overall area is large, the garden is beautiful, the lights in the breakfast restaurant are dim Service: Basically no service. The front desk is pretty good, but not much else.

generally! The main reason is that the service attitude is average.

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I live on the 11th floor. When I left the hotel, the elevator was broken. I dragged a big suitcase and called the front desk three times at the elevator entrance. After waiting for more than 20 minutes, no one came. Finally, I dragged the suitcase in a hurry. I walked down from the eleventh floor. When I checked out at the front desk, I reported the matter to the front desk and told him that the elevator was broken. There was no response from the eleventh floor. The front desk pretended not to hear me in front of me. This is your service attitude. ? I'll respond to a problem with you, and if you don't handle it, forget it. I'm so depressed that I can't even say a word? Just ignore it?

An impressive stay. I stayed at the Southwest Hotel in Kunming on July 18, 2021. I stayed on the second floor of the VIP building. Because the smell of smoke in the room was too strong, I couldn’t stay there. I applied to the front desk for a change and vacation, and an additional 100 yuan was charged for upgrading the room. , switched to 81007! After checking in, I used my own tea set to drink tea. Because the table was too slippery, I used a hotel towel to put it on the table to prevent the tea set from falling. The waiter who was cleaning the room told me not to get tea on the towel. If it can't be washed off, it will affect the next use. I immediately took off the towel spread on the table and gave it to the waiter, and told her that I didn't know before, but I just put it on now. It should be possible to clean it after taking it, so the waiter took the towel back without telling him that there would be an extra charge for dirty towels. On the night of the 19th, I had something to do. I paid for an extended stay but did not stay in the hotel. I handed my room card to the front desk around 7 o'clock and told me that I had something to do and checked out and left the hotel. Everything was normal! I received a deduction message of 556 yuan at noon on the 20th. I was very surprised. The accommodation payment had already been paid and was not in arrears, so why was there still a deduction. After calling to inquire, the receptionist said that two towels (one face towel and one square towel) were soiled and they would be charged 300 yuan! (As evidenced by the deduction information), I told the front desk clerk that the tea stained two towels when I was drinking tea. I also handed it over to the waiter at that time, and the waiter did not tell me about the fine. Fortunately, I haven't left Kunming yet and it's not far from the Southwest Hotel. I went back to the Southwest Hotel to ask about the specific situation. The front desk told me that it was the two towels, so I had to deduct 300 yuan. The front desk was also very attentive and patient, saying that it was not handled by them. , they immediately helped me contact customer service to understand the situation. The supervisor who came later told me that I would be fined 300 yuan. I asked them to check the price standard. If it was really damaged and could not be used, I would pay the price according to the price. But I accidentally soiled two towels. The subsequent negotiation with this supervisor made me very funny. There was no standard for a 300 fine. Later, when I saw the prices as shown in the picture, I asked the supervisor why I would deduct 300 for the two soiled towels, one was 20 and the other was 30. I was told that they also have the hotel logo printed on the towels, which is not the price mentioned above. Later, he said that it was the standard set by the leader, which required triple compensation of 150 yuan for two towels. I asked you to bring your leader’s standard of triple compensation. If I were to compensate according to the standard, the standard has yet to be seen. After discussing with the supervisor over the phone, they finally deducted 50 yuan as compensation according to the price list. I did soiled two towels, and it was understandable that I would be compensated according to the price due to the impact on use. It was just that the negotiation for deduction of money was baffling to me.

Except for poor hygiene, everything else is fine. The kind of scum that can be seen everywhere, the floor is stained with shoes, I just wiped it with a shoe cloth but it was not clean. What a pity such a good hotel!

The hotel environment is clean and tidy, the layout of the rooms is perfect, elegant and not lost, and the service is attentive, making people extremely comfortable. It creates a homely feeling for me, and the price is very reasonable. The young lady at the front desk, Li Min, is not only beautiful, but also has a warm and thoughtful service! recommend!

房間很不錯，超乎意料，很適合出遊，前台小姐姐服務態度很好，酒店也很安靜，非常喜歡，下次還會選擇這家酒店